# Best Chatbot Software 2026 | Capterra

> Find the top Chatbot software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs.

Source: https://www.capterra.com/chatbot-software/s/windows

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# Best Chatbot Software

## Social Intents

[4.7 (10)](https://www.capterra.com/p/211547/Social-Intents/reviews/)

What is this product about?

Engage website visitors instantly through seamless AI chatbot and live chat integrations with Microsoft Teams, Slack, Google Chat. [Learn more](https://www.capterra.com/p/211547/Social-Intents/)

Starting price

$49.00

Flat Rate, Per Month

Free trial

Free demo

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.6 (10)

Most popular Integrations

Slack

4.7

WordPress

4.6

Microsoft Teams

4.5

Wix

4.4

Webex Suite

4.4

Shopify

4.5

Zapier

4.7

Google Chat

4.5

ChatGPT

4.4

Social Intents connects with 19+ software tools[See all integrations](https://www.capterra.com/p/211547/Social-Intents/#integrations)

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## SAS Viya

[4.4 (12)](https://www.capterra.com/p/10004983/SAS-Viya/#reviews)

What is this product about?

SAS Viya is a cloud-native AI and analytics platform that integrates data, builds models, and manages cloud infrastructure. [Learn more](https://www.capterra.com/p/10004983/SAS-Viya/)

Starting price

Not available

Free trial

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.1 (12)

Most popular Integrations

Google Drive

4.8

OneDrive

4.5

Google Analytics 360

4.7

Twitter/X

4.5

YouTube

4.7

Facebook Business Suite

4.3

Azure Synapse Analytics

4.3

Red Hat Enterprise Linux

4.6

Databricks

4.5

SAS Viya connects with 38+ software tools[See all integrations](https://www.capterra.com/p/10004983/SAS-Viya/#integrations)

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## Text

[4.7 (30)](https://www.capterra.com/p/10031687/Text/#reviews)

What is this product about?

Customer service software that drives revenue. AI agents, live chat, tickets, and automation in one inbox. [Learn more](https://www.capterra.com/p/10031687/Text/)

Starting price

$25.00

Per User, Per Month

Free trial

Highest and lowest rated features

-   Transcripts/Chat History4.8
-   Generative AI4.3
-   Customizable Branding4.6
-   Language Detection5.0

-   Proactive Chat4.0
-   Intent Recognition3.0
-   Chatbot4.0
-   Contextual Guidance4.0

#### Selected review snippet

Bart C.

Design, 51-200 employees

> "Great admin UI/UX, easy management, and strong long-term value from Text’s AI chatbot tools for e-commerce and for client experience."

May 15, 2026

Ease of use

4.7 (30)

#### Selected review snippet

Samantha S.

Education Management, 51-200 employees

> "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms."

April 23, 2026

Most popular Integrations

Slack

4.7

Mailchimp

4.5

WordPress

5.0

Shopify

4.5

LiveChat

5.0

ChatGPT

4.4

Text connects with 42+ software tools[See all integrations](https://www.capterra.com/p/10031687/Text/#integrations)

#### Selected review snippet

Samantha S.

Education Management, 51-200 employees

> "The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms."

April 23, 2026

---

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## Fin

[4.6 (18)](https://www.capterra.com/p/10031266/Fin/#reviews)

What is this product about?

Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, servic [Learn more](https://www.capterra.com/p/10031266/Fin/)

Starting price

$0.99

Usage Based, Per Month

Free trial

Free demo

Highest and lowest rated features

-   Transfers/Routing4.0
-   Automated Routing4.5
-   AI/Machine Learning3.3
-   Multi-Language4.0

-   Language Detection3.0
-   Chatbot4.0
-   Code-free Development4.0
-   Contextual Guidance4.0

Ease of use

4.4 (18)

Most popular Integrations

Zendesk Suite

4.4

Zapier

4.0

Zoho Desk

4.5

Intercom

5.0

Salesforce Service Cloud

4.5

JIRA Service Management

4.5

Freshservice

4.5

Gorgias

4.6

Sprinklr

4.3

Fin connects with 19+ software tools[See all integrations](https://www.capterra.com/p/10031266/Fin/#integrations)

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## ChatBot

[4.6 (66)](https://www.capterra.com/p/166420/ChatBot/reviews/)

What is this product about?

ChatBot is an all-in-one platform to create, deploy, and track chatbots across channels. [Learn more](https://www.capterra.com/p/166420/ChatBot/)

Starting price

$50.00

Flat Rate, Per Month

Free trial

Highest and lowest rated features

-   Chatbot4.5
-   Natural Language Processing4.7
-   AI/Machine Learning4.7
-   Live Chat4.1

-   Pre-Configured Bot2.5
-   Lead Qualification3.7
-   Code-free Development4.0
-   Multi-Channel Communication4.3

#### Selected review snippet

Verified Reviewer

Marketing and Advertising, 1-10 employees

> "This has a premium look and feel, which is good for the reputation of my business. "

October 5, 2021

Ease of use

4.7 (66)

#### Selected review snippet

C

Carlin T.

Education Management, Self-employed

> "Chatbot gives me more confidence in asking questions and getting my questions resolved and allows me to have less interaction with a human."

June 3, 2025

Most popular Integrations

Slack

5.0

WordPress

4.6

Zapier

4.7

Meta for Business

5.0

LiveChat

4.6

BigCommerce

4.4

ChatBot connects with 37+ software tools[See all integrations](https://www.capterra.com/p/166420/ChatBot/#integrations)

#### Selected review snippet

Verified Reviewer

Construction, 1-10 employees

> "Easy intergration with other apps."

July 21, 2025

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## Chatsi

[5.0 (2)](https://www.capterra.com/p/10023088/Chatsi/#reviews)

What is this product about?

An AI-powered sales assistant designed to bring the in-store experience online, providing recommendations and real-time support. [Learn more](https://www.capterra.com/p/10023088/Chatsi/)

Starting price

Not available

Free trial

Free demo

Highest and lowest rated features

-   Customizable Branding5.0
-   For Sales/Marketing5.0
-   Workflow Automation5.0

Ease of use

5.0 (2)

Most popular Integrations

Shopify

4.5

WooCommerce

4.5

BigCommerce

4.4

Shopify POS

4.6

Shopify Plus

4.7

Salesforce Commerce Cloud

4.5

Salesforce for Retail

4.5

Shopify Collabs

4.8

Shopify Product Options App

5.0

Chatsi connects with 9+ software tools[See all integrations](https://www.capterra.com/p/10023088/Chatsi/#integrations)

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[## Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)

[4.5 (3057)](https://www.capterra.com/p/132666/Pipedrive/reviews/)

81% recommend

What is this product about?

Engage visitors to your website 24/7 with Pipedrive's Chatbot and Live Chat. Turn your window shoppers into qualified leads. [Learn more](https://www.capterra.com/p/132666/Pipedrive/)

Pros and cons based on reviews

-   Minimal learning curve for users
-   Highly visual sales pipeline management
-   Limited advanced reporting capabilities
-   Cumbersome search and filter options

Starting price

$19.00

Per User, Per Month

Free trial

Highest and lowest rated features

-   Customer Support4.0
-   Chatbot3.0
-   Lead Capture4.0
-   Lead Qualification4.0

#### Selected review snippet

S

Samuel B.

Information Services, 1-10 employees

> "Nice interface for business and prospects management"

September 3, 2024

Ease of use

4.5 (3,057)

#### Selected review snippet

S

Sauve G.

Insurance, 11-50 employees

> "Pipedrive is super visual and simple .Satisfied with its customizable pipeline,easy on boarding,ability to set up automation and a single place of keeping my clients information."

May 29, 2026

Most popular Integrations

Mailchimp

4.5

QuickBooks Online

4.3

Aircall

4.2

Proposify

4.4

Help Scout

4.6

Wishpond

4.1

Pipedrive connects with 96+ software tools[See all integrations](https://www.capterra.com/p/132666/Pipedrive/#integrations)

#### Selected review snippet

V

Verified Reviewer

Logistics and Supply Chain, 51-200 employees

> "The platform offers significant customization options, including automation, workflow management, integrated email, activity tracking, insights, and reporting."

November 12, 2024

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[## Writesonic](https://www.capterra.com/p/219972/Writesonic/)

[4.8 (2102)](https://www.capterra.com/p/219972/Writesonic/reviews/)

89% recommend

What is this product about?

Writesonic is an AI-powered writing assistant with a mission to empower everyone in the world to write anything and publish anywhere. [Learn more](https://www.capterra.com/p/219972/Writesonic/)

Pros and cons based on reviews

-   Intuitive and accessible platform
-   Versatile idea generation support
-   Restrictive credit-based usage
-   Constrained word allowances

Starting price

$10.00

Flat Rate, Per Month

Free trial

#### Selected review snippet

J

Jayda K.

Marketing and Advertising, Self-employed

> "That’s its easy to use and it’s free especially when your on a budget and trying not to spend too much money at the start of opening my business"

December 18, 2023

Highest and lowest rated features

-   Natural Language Processing4.7
-   Language Detection4.8
-   Multi-Language5.0
-   AI/Machine Learning5.0

#### Selected review snippet

J

Julia M.

Computer Software, Self-employed

> "The interface is super intuitive, making it a breeze to navigate. Plus, the features are both powerful and flexible, perfect for all sorts of writing tasks."

November 25, 2024

Ease of use

4.8 (2,102)

#### Selected review snippet

Otávio A.

Marketing and Advertising, 1-10 employees

> "With the personalized writing model that focuses on the website's writing style, it has provided us with great benefits in relation to organic positioning on Google."

May 30, 2025

Most popular Integrations

WordPress

4.7

Zapier

4.7

Google Chrome

4.4

Writesonic connects with 3+ software tools[See all integrations](https://www.capterra.com/p/219972/Writesonic/#integrations)

#### Selected review snippet

C

Carina B.

Writing and Editing, Self-employed

> "The platform improves usability through its SEO tool integration and customizable tone adjustments."

February 26, 2025

---

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1787)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

What is this product about?

Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start. [Learn more](https://www.capterra.com/p/102188/LiveAgent/)

Pros and cons based on reviews

-   Comprehensive omnichannel support tools
-   Efficient client interaction management
-   Frequent technical glitches and instability
-   Cumbersome and inconsistent email handling

Starting price

$15.00

Per User, Per Month

Free trial

Highest and lowest rated features

-   Multi-Channel Communication5.0
-   Live Chat5.0
-   Customer Experience Management5.0
-   Transcripts/Chat History4.0

-   Chatbot3.0

#### Selected review snippet

Sanket Y.

Information Technology and Services, 10,001+ employees

> "I like how easy the interface is to use, even for people who are new to it."

March 27, 2026

Ease of use

4.6 (1,787)

#### Selected review snippet

Jacopo R.

Information Technology and Services, 1-10 employees

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

May 6, 2026

Most popular Integrations

Slack

4.4

Meta for Business

4.4

Twitter/X

4.5

Joomla

4.2

GetResponse

4.2

BigCommerce

4.4

LiveAgent connects with 125+ software tools[See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations)

#### Selected review snippet

C

Carole K.

Higher Education, 11-50 employees

> "The integration with Zimbra is also a plus (although I could not test it in the free trial)"

August 22, 2024

---

[## Appy Pie](https://www.capterra.com/p/140928/Appy-Pie/)

[4.6 (1393)](https://www.capterra.com/p/140928/Appy-Pie/reviews/)

80% recommend

What is this product about?

Appy Pie is an AI App and Website Builder with prompt-based creation plus visual and selection-based editing for easy customization. [Learn more](https://www.capterra.com/p/140928/Appy-Pie/)

Pros and cons based on reviews

-   Responsive 24/7 customer service
-   Accessible app builder platform
-   Frequent technical and usability problems
-   High costs and limited trial

Starting price

$16.00

Usage Based, Per Month

Free trial

#### Selected review snippet

J

John M.

Education Management, Self-employed

> "They offer great value for money, excellent support, and some really good options."

June 24, 2025

Highest and lowest rated features

-   Customer Support4.3
-   Chatbot4.7
-   Code-free Development4.5
-   Natural Language Processing4.3

-   Automated Responses4.0
-   Customizable Branding4.5
-   Workflow Automation5.0
-   Contextual Guidance5.0

#### Selected review snippet

Verified Reviewer

Information Technology and Services, 11-50 employees

> "appy pie has a great user interface on the first glance which i think attract a lot of clients"

November 29, 2023

Ease of use

4.6 (1,393)

#### Selected review snippet

M

Mystical J.

Accounting, 1-10 employees

> "The platform makes it incredibly easy to attach modern features like push notifications, in-app purchases, and geofencing without building them from scratch."

June 8, 2026

Most popular Integrations

WordPress

5.0

Google Meet

4.5

Microsoft Teams

4.5

Shopify

4.5

Instagram

4.7

ClickUp

4.6

Appy Pie connects with 34+ software tools[See all integrations](https://www.capterra.com/p/140928/Appy-Pie/#integrations)

#### Selected review snippet

E

Emanuel C.

Media Production, 11-50 employees

> "That helped drive up our engagement and allowed to reach an audience that is more mobile than web."

May 27, 2025

---

[## Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1134)](https://www.capterra.com/p/134347/Intercom/reviews/)

[Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

What is this product about?

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences. [Learn more](https://www.capterra.com/p/134347/Intercom/)

Pros and cons based on reviews

-   Versatile multichannel messaging tools
-   Efficient client support management
-   Complex and expensive pricing
-   Frequent technical glitches

Starting price

$39.00

Per User, Per Month

Free trial

Highest and lowest rated features

-   Chatbot4.6
-   Live Chat4.7
-   Customer Support4.2
-   Transcripts/Chat History4.5

-   Code-free Development3.9
-   Lead Capture4.2
-   Workflow Automation3.0
-   Lead Qualification3.5

#### Selected review snippet

H

Henrik R.

Program Development, 51-200 employees

> "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus."

May 28, 2025

Ease of use

4.4 (1,134)

#### Selected review snippet

DAVIS O.

Information Technology and Services, 1,001-5,000 employees

> "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive rather than reactive."

August 20, 2025

Most popular Integrations

Slack

4.9

Zapier

4.8

Meta for Business

4.4

Marketo Engage

4.3

Aircall

4.2

Operations Hub

4.8

Intercom connects with 97+ software tools[See all integrations](https://www.capterra.com/p/134347/Intercom/#integrations)

#### Selected review snippet

R

Rebecca D.

Non-Profit Organization Management, 51-200 employees

> "We're also very happy with how it integrates with our other systems."

August 21, 2025

---

[## Birdeye](https://www.capterra.com/p/152997/BirdEye/)

[4.7 (704)](https://www.capterra.com/p/152997/BirdEye/reviews/)

85% recommend

What is this product about?

Birdeye is a Reputation & Customer Experience platform used by over 100k businesses to manage reviews, engage visitors, & grow sales. [Learn more](https://www.capterra.com/p/152997/BirdEye/)

Pros and cons based on reviews

-   Simple and intuitive platform
-   Enhanced online reputation management
-   Recurring technical and integration problems
-   Inconsistent support and communication

Starting price

Not available

Free trial

Highest and lowest rated features

-   Chatbot4.9
-   Transcripts/Chat History4.8
-   Automated Responses5.0
-   Live Chat4.7

-   Lead Qualification4.0
-   Proactive Chat5.0
-   AI/Machine Learning5.0
-   Code-free Development5.0

#### Selected review snippet

A

Abby J.

Marketing and Advertising, 11-50 employees

> "They offer applicable information, high quality tools, and an ever-changing range of product offerings."

June 11, 2024

Ease of use

4.7 (704)

#### Selected review snippet

Steven L.

Real Estate, 1,001-5,000 employees

> "Their listings management and Ai search management tools are industry best and provide valauable insight along with action items to improve."

May 7, 2026

Most popular Integrations

Salesforce Sales Cloud

4.4

Mailchimp

4.5

Pipedrive

4.5

Square Point of Sale

4.6

Mindbody

4.0

Constant Contact

4.3

Birdeye connects with 111+ software tools[See all integrations](https://www.capterra.com/p/152997/BirdEye/#integrations)

#### Selected review snippet

J

Jacob N.

Health, Wellness and Fitness, 11-50 employees

> "Integration is not too difficult and features outweigh other platforms."

January 16, 2023

---

[## Weave](https://www.capterra.com/p/141842/Weave/)

[4.3 (672)](https://www.capterra.com/p/141842/Weave/reviews/)

What is this product about?

Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. [Learn more](https://www.capterra.com/p/141842/Weave/)

Pros and cons based on reviews

-   Enhanced patient interaction tools
-   Intuitive and accessible interface
-   Unreliable phone system functionality
-   Slow and inconsistent support response

Starting price

$199.00

Other, Per Month

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.5 (672)

#### Selected review snippet

I

Isla W.

Computer Software, 201-500 employees

> "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders."

April 8, 2026

Most popular Integrations

DrChrono

3.9

eClinicalWorks

3.3

Dentrix

4.9

ezyVet

4.6

Dentrix Ascend

4.1

Eaglesoft

4.9

Weave connects with 41+ software tools[See all integrations](https://www.capterra.com/p/141842/Weave/#integrations)

#### Selected review snippet

T

Tom H.

Medical Practice, 1-10 employees

> "From day one has been very easy to integrate."

November 21, 2024

---

[## Lime Connect](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

[4.6 (647)](https://www.capterra.com/p/131558/Userlike-Live-Chat/reviews/)

84% recommend

What is this product about?

Lime Connect is the leading GDPR-compliant software for automation & messaging that helps businesses transform customer communication. [Learn more](https://www.capterra.com/p/131558/Userlike-Live-Chat/)

Starting price

$87.00

Flat Rate, Per Month

Free trial

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.5 (647)

#### Selected review snippet

Jose C.

Internet, Self-employed

> "Being able to have a centralized inbox to interact with my customers through different channels like website, WhatsApp and Facebook was just amazing."

July 7, 2023

Most popular Integrations

Slack

4.7

Mailchimp

4.5

Jira

4.4

GitHub

4.8

Zendesk Suite

4.4

Freshdesk

4.5

Pipedrive

4.5

Cloudflare

4.7

SugarCRM

3.8

Lime Connect connects with 35+ software tools[See all integrations](https://www.capterra.com/p/131558/Userlike-Live-Chat/#integrations)

---

[## Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

What is this product about?

Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI [Learn more](https://www.capterra.com/p/144040/Tidio-Chat/)

Starting price

$0.00

Flat Rate, Per Month

Free trial

Highest and lowest rated features

-   Chatbot4.7
-   Live Chat4.8
-   Customer Support4.6
-   Transcripts/Chat History4.6

-   Automated Routing3.0
-   Automated Responses4.4
-   Natural Language Processing4.4
-   Lead Qualification4.4

#### Selected review snippet

Guillermo G.

Renewables & Environment, 11-50 employees

> "The visual interfase is great for configuration, once you get around the how it works and what each element is for (takes a while but becomes handy to be able to see your flow diagramed)."

May 27, 2025

Ease of use

4.7 (590)

#### Selected review snippet

M

Monika D.

Information Technology and Services, 201-500 employees

> "It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support."

December 17, 2025

Most popular Integrations

Wix

4.9

Google Analytics 360

4.9

Shopify

5.0

Adobe Commerce

4.3

Agile CRM

4.1

Campaign Monitor by Marigold

4.5

Tidio connects with 45+ software tools[See all integrations](https://www.capterra.com/p/144040/Tidio-Chat/#integrations)

#### Selected review snippet

C

Claudio F.

Accounting, 1-10 employees

> "We use Tidio daily to manage customer inquiries, and what we like most is its intuitive interface and the ability to centralize chats, emails, and automations in one tool."

July 11, 2025

---

[## Celoxis](https://www.capterra.com/p/5923/Celoxis/)

[4.5 (502)](https://www.capterra.com/p/5923/Celoxis/reviews/)

82% recommend

What is this product about?

Celoxis is an all-in-one project management tool with built-in features, customizable reports and fast setup. Zero stress, just results [Learn more](https://www.capterra.com/p/5923/Celoxis/)

Starting price

$10.00

Per User, Per Month

Free trial

Highest and lowest rated features

-   Multi-Channel Communication5.0
-   Chatbot4.7
-   AI/Machine Learning4.5
-   Natural Language Processing3.8

-   Customer Support4.0
-   Automated Responses4.3

#### Selected review snippet

Rakesh J.

Hospital & Health Care, 11-50 employees

> "The interface is clean, and after the initial setup, it becomes comfortable to use for managing routine work and department activities."

June 29, 2026

Ease of use

4.4 (502)

#### Selected review snippet

S

Shivakumar P.

Information Technology and Services, 51-200 employees

> "It is a comprehensive project management solution that combines project tracking, resource allocation, budgeting, and reporting in a single platform."

June 18, 2026

Most popular Integrations

Google Drive

4.8

Dropbox

4.5

Microsoft Excel

4.8

Salesforce Sales Cloud

4.4

Jira

4.7

Gmail

4.8

Celoxis connects with 30+ software tools[See all integrations](https://www.capterra.com/p/5923/Celoxis/#integrations)

#### Selected review snippet

M

Michelle R.

Public Relations and Communications, 11-50 employees

> "As we did not have a previous system that was being used within the company, it was great to be able to integrate Celoxis into our daily work. "

February 26, 2021

---

[## ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (377)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

83% recommend

What is this product about?

ChatGPT is a natural language processing tool that leverages AI functionality and helps users converse with chatbots like humans. [Learn more](https://www.capterra.com/p/10009334/ChatGPT/)

Pros and cons based on reviews

-   Versatile brainstorming assistant
-   Intuitive and accessible interface
-   Cost and feature limitations
-   Frequent errors and glitches

Starting price

$0.00

Highest and lowest rated features

-   Natural Language Processing4.6
-   Chatbot4.5
-   Multi-Language4.5
-   Language Detection4.8

-   Contextual Guidance4.1
-   Sentiment Analysis4.5
-   AI/Machine Learning4.6
-   Proactive Chat4.3

#### Selected review snippet

J

Verified Reviewer

Computer Software, 201-500 employees

> "The platform is intuitive, fast, and constantly improving with new features and capabilities. Once you learn how to write effective prompts, ChatGPT becomes an incredibly powerful assistant for learning, problem-solving, and workflow efficiency."

June 1, 2026

Ease of use

4.7 (377)

#### Selected review snippet

J

Jessica G.

Real Estate, Self-employed

> "I love using ChatGPT to streamline my real estate business it helps me quickly create engaging listing descriptions, social media posts, and client communications."

April 20, 2026

Most popular Integrations

Canva

4.6

ChatGPT connects with 1+ software tools[See all integrations](https://www.capterra.com/p/10009334/ChatGPT/#integrations)

#### Selected review snippet

N

Nikita P.

Electrical/Electronic Manufacturing, 11-50 employees

> "The interface is clean and easy to use, and updates like code interpreter and plugin access keep expanding its capabilities."

July 15, 2025

---

[## ExecVision](https://www.capterra.com/p/165609/ExecVision-For-Sales/)

[4.3 (348)](https://www.capterra.com/p/165609/ExecVision-For-Sales/reviews/)

What is this product about?

ExecVision's conversation intelligence platform mines insights from customer and prospect conversations to improve rep performance. [Learn more](https://www.capterra.com/p/165609/ExecVision-For-Sales/)

Pros and cons based on reviews

-   Sales performance improvement platform
-   Collaborative call coaching features
-   Unreliable call listening experience

Starting price

$1.00

Per Year

Free trial

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.2 (348)

#### Selected review snippet

R

Rosette B.

Human Resources, 1,001-5,000 employees

> "the advantage is the capacity to tune in and audit calls with your friends as recently said."

June 27, 2023

Most popular Integrations

Salesforce Sales Cloud

4.4

Zoom Workplace

4.6

Webex Suite

4.4

NiCE CXone

4.2

Dialpad

4.2

Five9

4.2

Aircall

5.0

Groove

4.7

FrontSpin

4.2

ExecVision connects with 31+ software tools[See all integrations](https://www.capterra.com/p/165609/ExecVision-For-Sales/#integrations)

---

[## Smartsupp](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

[4.6 (343)](https://www.capterra.com/p/136251/Smartsupp-live-chat/reviews/)

80% recommend

What is this product about?

Automate customer care processes, increase sales, and boost your conversion rates with our chatbot and AI shopping assistant. [Learn more](https://www.capterra.com/p/136251/Smartsupp-live-chat/)

Starting price

$17.00

Flat Rate, Per Month

Free trial

Highest and lowest rated features

-   Live Chat4.7
-   Chatbot4.4
-   Transcripts/Chat History4.7
-   Customer Support4.3

-   Automated Responses2.5
-   Customizable Branding4.6
-   Proactive Chat4.8
-   Multi-Channel Communication5.0

#### Selected review snippet

Verified Reviewer

Information Technology and Services, 1-10 employees

> "The interface is simple and clean and the learning curve is incredibly friendly."

March 13, 2023

Ease of use

4.8 (343)

#### Selected review snippet

A

Anca D.

Apparel & Fashion, 1-10 employees

> "I can connect and communicate through one single tool (Smartupp) and include Facebook customers as well as customers direct from my site"

June 8, 2023

Most popular Integrations

WordPress

5.0

Squarespace

4.6

Weebly

4.3

Joomla

4.7

Drupal

4.2

Instapage

4.5

Smartsupp connects with 21+ software tools[See all integrations](https://www.capterra.com/p/136251/Smartsupp-live-chat/#integrations)

#### Selected review snippet

O

Ondrej Š.

Medical Devices, 1-10 employees

> "I am using it for 3 years on different web sites and I am very satisfied with the features."

March 18, 2021

---

[## Wati](https://www.capterra.com/p/204314/WATI/)

[4.6 (204)](https://www.capterra.com/p/204314/WATI/reviews/)

87% recommend

What is this product about?

The Agentic Customer Engagement Platform built for Revenue Growth [Learn more](https://www.capterra.com/p/204314/WATI/)

Starting price

$59.00

Flat Rate, Per Month

Free trial

Highest and lowest rated features

-   Chatbot4.6
-   Live Chat4.6
-   Customer Experience Management4.3
-   Automated Responses4.7

-   Natural Language Processing3.9
-   AI/Machine Learning4.2
-   Pre-Configured Bot4.4
-   Code-free Development4.5

#### Selected review snippet

B

Beema Sankar P.

Textiles, 1-10 employees

> "The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations"

October 29, 2024

Ease of use

4.6 (204)

#### Selected review snippet

Verified Reviewer

Graphic Design, 1-10 employees

> "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes."

December 26, 2025

Most popular Integrations

WhatsApp

4.8

Google Sheets

4.7

Shopify

4.5

Zapier

4.8

WooCommerce

5.0

Klaviyo

4.6

Wati connects with 10+ software tools[See all integrations](https://www.capterra.com/p/204314/WATI/#integrations)

#### Selected review snippet

Verified Reviewer

Graphic Design, 1-10 employees

> "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes."

December 26, 2025

---

[## Drift](https://www.capterra.com/p/227417/Drift/)

[4.5 (200)](https://www.capterra.com/p/227417/Drift/reviews/)

[Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

What is this product about?

Drift is a human-centric, AI-powered buyer engagement platform. [Learn more](https://www.capterra.com/p/227417/Drift/)

Starting price

Not available

Free trial

Highest and lowest rated features

-   Transcripts/Chat History4.6
-   Chatbot5.0
-   Lead Capture5.0
-   Live Chat4.5

-   Customer Support1.0
-   Automated Responses4.0
-   Customer Experience Management4.0
-   Query Suggestions4.0

Ease of use

4.4 (200)

#### Selected review snippet

J

Jeff H.

Research, 501-1,000 employees

> "Drift is helpful to handle inbound business from our website."

May 18, 2026

Most popular Integrations

Mailchimp

4.5

WordPress

4.6

Microsoft 365

4.6

HubSpot CRM

5.0

Google Calendar

4.8

Zendesk Suite

4.4

SendGrid

4.2

Marketo Engage

4.3

Salesforce Marketing Cloud Account Engagement

4.1

Drift connects with 27+ software tools[See all integrations](https://www.capterra.com/p/227417/Drift/#integrations)

---

[## Rocket.Chat](https://www.capterra.com/p/161575/Rocket-Chat/)

[4.3 (156)](https://www.capterra.com/p/161575/Rocket-Chat/reviews/)

What is this product about?

Bring together messaging, voice, video, critical apps, and AI to keep teams connected and missions protected. [Learn more](https://www.capterra.com/p/161575/Rocket-Chat/)

Starting price

Not available

Highest and lowest rated features

-   Live Chat5.0
-   Multi-Channel Communication5.0
-   Transcripts/Chat History4.5
-   Canned Responses5.0

#### Selected review snippet

Verified Reviewer

Financial Services, 10,001+ employees

> "Easy to use, good quality, intuitive for users with little technology skills"

August 24, 2021

Ease of use

4.3 (156)

#### Selected review snippet

K

Kelvin K.

Design, Self-employed

> "Chat is an open-source program which offers a secure and personalized messaging, audio and video calling capabilities in one place."

March 13, 2025

Most popular Integrations

Google Drive

4.8

Jira

4.4

Zoom Workplace

4.6

Google Meet

4.5

Telegram

4.7

GitHub

4.8

Rocket.Chat connects with 17+ software tools[See all integrations](https://www.capterra.com/p/161575/Rocket-Chat/#integrations)

#### Selected review snippet

U

Udbhav S.

Research, 1,001-5,000 employees

> "First time, I heard about this software when we have to organize a virtual conference at a large scale, to connect people across world, is so easy and integration on the other hand works smoothly."

August 23, 2021

---

[## contents.ai](https://www.capterra.com/p/10002114/contentsai/)

[4.6 (154)](https://www.capterra.com/p/10002114/contentsai/reviews/)

What is this product about?

Imagine having an assistant that goes beyond simple text, capable of understanding images, audio files, video, PDFs, .docx, .csv! [Learn more](https://www.capterra.com/p/10002114/contentsai/)

Starting price

€10.00

Per User, Per Month

Free trial

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.7 (154)

#### Selected review snippet

Verified Reviewer

Industrial Automation, 10,001+ employees

> "aAgreat platform to generate content without having to know how to use artificial intelligence, very easy to use."

June 12, 2024

Most popular Integrations

WordPress

4.6

Shopify

4.5

Google Chrome

4.8

contents.ai connects with 3+ software tools[See all integrations](https://www.capterra.com/p/10002114/contentsai/#integrations)

---

[## Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

What is this product about?

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source. [Learn more](https://www.capterra.com/p/187541/Tiledesk/)

Starting price

€49.00

Per Feature, Per Month

Free trial

Highest and lowest rated features

-   Transcripts/Chat History4.3
-   Live Chat4.3
-   Natural Language Processing4.2
-   Customizable Branding4.3

-   Automated Responses4.0
-   Lead Capture4.0
-   Code-free Development4.1
-   AI/Machine Learning4.6

#### Selected review snippet

Elisabetta B.

Apparel & Fashion, 201-500 employees

> "Tiledesk's user-friendly interface makes it easy for agents to navigate and manage customer interactions."

March 9, 2023

Ease of use

4.6 (154)

#### Selected review snippet

N

Nelson Z.

Information Technology and Services, 1-10 employees

> "In addition, we successfully integrated Tiledesk with our CRM, which created great value for the company by automating interactions and centralizing customer data efficiently. ."

September 16, 2025

Most popular Integrations

WordPress

5.0

Wix

4.4

Shopify

4.5

Telegram

4.5

Stripe

4.6

Zapier

5.0

Tiledesk connects with 15+ software tools[See all integrations](https://www.capterra.com/p/187541/Tiledesk/#integrations)

#### Selected review snippet

Verified Reviewer

Education Management, 51-200 employees

> "Chatbot automation.2. Easy to setup and integrate.3."

April 25, 2023

---

[## Hiver](https://www.capterra.com/p/142975/Hiver/)

[4.7 (148)](https://www.capterra.com/p/142975/Hiver/reviews/)

83% recommend

What is this product about?

Hiver is a modern, AI help desk with smart chatbots that handle routine queries instantly and hand off complex ones to agents. [Learn more](https://www.capterra.com/p/142975/Hiver/)

Starting price

$55.00

Per User, Per Month

Free trial

Most popular features

-   Chatbot
-   Automated Responses
-   Natural Language Processing
-   Customer Support
-   AI/Machine Learning
-   Language Detection
-   Code-free Development
-   Lead Capture
-   Customizable Branding
-   Automated Routing
-   Pre-Configured Bot
-   For Sales/Marketing

Ease of use

4.7 (148)

#### Selected review snippet

M

Marketa S.

Education Management, 1,001-5,000 employees

> "The knowledge base integration and AI functionality added efficiency and helped reduce manual tasks. While there is some room for improvement in reporting, integrations, and expanding AI capabilities, Hiver has been a reliable tool that enhanced our workflows and team collaboration."

October 10, 2025

Most popular Integrations

Slack

4.5

WhatsApp

5.0

Jira

4.4

Asana

4.5

QuickBooks Online

4.3

Zapier

5.0

Hiver connects with 8+ software tools[See all integrations](https://www.capterra.com/p/142975/Hiver/#integrations)

#### Selected review snippet

N

Nikhil T.

Consumer Goods, 1-10 employees

> "A seamless integration to Gmail and it allows us to delegate our CS work so much better than we were before."

September 12, 2025

---

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