# 2025 Capterra Shortlist for Chatbot | Capterra

> Discover the highest-rated & most popular Chatbot Software of 2025. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/chatbot-software/shortlist

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# 2025 Capterra Shortlist for Chatbot

-   [All Products](https://www.capterra.com/chatbot-software/)
-   [Capterra Shortlist](https://www.capterra.com/chatbot-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/134347/Intercom/)

## [Intercom](https://www.capterra.com/p/134347/Intercom/)

[4.5 (1133)](https://www.capterra.com/p/134347/Intercom/reviews/)[View all reviews](https://www.capterra.com/p/134347/Intercom/reviews/)

[](https://www.capterra.com/p/134347/Intercom/)

Intercom is an AI platform that combines an AI agent with a helpdesk to deliver efficient customer experiences.

Overall Score

91/100

Popularity: 45/50

Ratings: 46/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.4

Value for Money

4.0

Paid plans start at

$39.00Per Month

Free Trial

Free Version

Category Features

12/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/151292/Crisp/)

## [Crisp](https://www.capterra.com/p/151292/Crisp/)

[4.6 (147)](https://www.capterra.com/p/151292/Crisp/reviews/)[View all reviews](https://www.capterra.com/p/151292/Crisp/reviews/)

[](https://www.capterra.com/p/151292/Crisp/)

Your all-in-one platform for multi-channel communication to improve your customers' relationship.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.4

Value for Money

4.5

Paid plans start at

$45.00Per Month

Free Trial

Free Version

Category Features

10/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/102188/LiveAgent/)

## [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

[4.7 (1780)](https://www.capterra.com/p/102188/LiveAgent/reviews/)[View all reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[](https://www.capterra.com/p/102188/LiveAgent/)

Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

$15.00Per Month

Free Trial

Free Version

Category Features

6/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/144040/Tidio-Chat/)

## [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)[View all reviews](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

[](https://www.capterra.com/p/144040/Tidio-Chat/)

Use the simple drag-and-drop visual chatbot builder to create automation flows. Resolve up to 64% of the tickets with conversational AI

Overall Score

87/100

Popularity: 39/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

Not provided by the vendor

Category Features

15/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/227417/Drift/)

## [Drift](https://www.capterra.com/p/227417/Drift/)

[4.5 (199)](https://www.capterra.com/p/227417/Drift/reviews/)[View all reviews](https://www.capterra.com/p/227417/Drift/reviews/)

[](https://www.capterra.com/p/227417/Drift/)

Drift is a human-centric, AI-powered buyer engagement platform.

Overall Score

82/100

Popularity: 35/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.4

Features

4.3

Value for Money

4.1

Paid plans start at

Not provided by the vendor

Category Features

14/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/10016782/Botsonic/)

## [Botsonic](https://www.capterra.com/p/10016782/Botsonic/)

[4.8 (80)](https://www.capterra.com/p/10016782/Botsonic/reviews/)[View all reviews](https://www.capterra.com/p/10016782/Botsonic/reviews/)

[](https://www.capterra.com/p/10016782/Botsonic/)

No-code chatbot building platform used to create & integrate custom GPT-powered AI chatbots into websites, WhatsApp, Slack & more.

Overall Score

78/100

Popularity: 29/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.3

Features

4.6

Value for Money

4.3

Paid plans start at

$16.67Per Month

Free Trial

Free Version

Category Features

8/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/10025756/Sobot/)

## [Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (95)](https://www.capterra.com/p/10025756/Sobot/reviews/)[View all reviews](https://www.capterra.com/p/10025756/Sobot/reviews/)

[](https://www.capterra.com/p/10025756/Sobot/)

Sobot offers a versatile platform that includes chatbot, live chat, voice support, ticketing systems, and the WhatsApp Business API.

Overall Score

76/100

Popularity: 26/50

Ratings: 50/50

Review Breakdown

Ease of Use

5.0

Customer Service

4.9

Features

4.9

Value for Money

4.9

Paid plans start at

Not provided by the vendor

Category Features

14/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/215759/Alana/)

## [Alana](https://www.capterra.com/p/215759/Alana/)

[4.8 (25)](https://www.capterra.com/p/215759/Alana/reviews/)[View all reviews](https://www.capterra.com/p/215759/Alana/reviews/)

[](https://www.capterra.com/p/215759/Alana/)

The best artificial intelligence created for Customer Experience​

Overall Score

74/100

Popularity: 26/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

4/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187541/Tiledesk/)

## [Tiledesk](https://www.capterra.com/p/187541/Tiledesk/)

[4.6 (154)](https://www.capterra.com/p/187541/Tiledesk/reviews/)[View all reviews](https://www.capterra.com/p/187541/Tiledesk/reviews/)

[](https://www.capterra.com/p/187541/Tiledesk/)

Build AI Agents with drag and drop to automate support and operations. No code. Multichannel, multilingual, open source.

Overall Score

70/100

Popularity: 22/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.4

Features

4.4

Value for Money

4.6

Paid plans start at

€49.00Per Month

Free Trial

Free Version

Category Features

13/18

REVIEW BREAKDOWN

PRICING

PROS & CONS

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[View All Chatbot Software](https://www.capterra.com/chatbot-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:July 30, 2025