IMIconnect vs JivoChat

Starting Price

Not provided by vendor Not provided by vendor

Best For

Developers and CX leaders in B2C enterprises such as BFSI, Retail, Telecom and Utilities looking for rapid process digitalization to transform customer experience in today's multichannel environment

Website owners who wants to speak with their visitors: ecommerces, institutional websites, blogs, real state companies, schools, colleges and universities, shopping malls and pretty much any company.

Product Features

  • close Audio / Video Conferencing
  • check Call Center
  • check Call Recording
  • check Call Routing
  • check Chat / Messaging
  • close Fax Management
  • close File Sharing
  • check IVR / Voice Recognition
  • close Audio / Video Conferencing
  • check Call Center
  • check Call Recording
  • check Call Routing
  • check Chat / Messaging
  • close Fax Management
  • check File Sharing
  • close IVR / Voice Recognition

Rating


4.8 / 5
(4)

4.8 / 5
(24)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 499

Ease of Use


4.5 / 5

4.7 / 5

Customer Support


4.5 / 5

4.6 / 5

Features & Functionality


5 / 5

4.7 / 5

Value for Money


4 / 5

4.7 / 5

Pros

  • "Now am able to engage with clients online and get their feedback. It has improved my conversion rate greatly."

  • "JivoChat is great for when you need to provide your site visitors with means of communication with your sales or support team in real time."

Cons

  • "The problem that am solving with JivoChat it's the drop rate that i was experiencing. People would visit my site and leave."

  • "We never used their desktop client, just the web version so that is probably why. Even when we turned off the call functionality, we kept getting missed calls sometimes."

Screenshots

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Capterra screenshot placeholder

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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IMIconnect vs JivoChat

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