8x8 Communications Cloud vs CloudTalk

Starting Price

$12.00/month/user

$15.00/month/user

Best For

Not provided by vendor

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Rating


3.8 / 5
(17)
Read All Reviews

4.8 / 5
(100)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


3.8 / 5


  • "This product is user friendly. I was able to start using it successfully with little training."

  • "Ease of use is my favorite thing about this software."


4.8 / 5


  • "We are pretty satisfied with CloudTalk. It makes our work more effective and the interface is very user friendly."

  • "Friendly and intuitive online platform whose save time of my team."

Customer Support


3.4 / 5


  • "Also, their excellent customer support is excellent."

  • "Customer service is off-shore and usually takes a day or two to solve the issue."


4.8 / 5


  • "Great customer access, helpful customer support, speed to solve the problem, high availability and quality of service."

  • "The support team is really friendly and very responsive."

Features & Functionality


3.8 / 5


  • "I like that it is virtual and does not require a physical phone, I also like that it works with any of the browsers I choose to use."

  • "Everything is laid out in front of me and very intuitive to figure out. Fax, call, listen to VM's and organizing things is nice."


4.6 / 5


  • "The versatility of Cloudtalk is amazing, and also the customization possibilities."

  • "User interface - very user-friendly, easy to navigate, definitely helped to level up our customer service."

Value for Money


3.7 / 5


  • "Get this system for cost savings, great staff, and ability to use and modify for your needs."

  • "The quote I received was very good, I was going to save my money per month to transfer my 2 lines with similar features."


4.7 / 5


  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."

  • "Pretty dvanced features at an affordable price."

Product Features

  • check Audio / Video Conferencing
  • check Call Center
  • check Call Recording
  • check Call Routing
  • check Chat / Messaging
  • check Fax Management
  • close File Sharing
  • close IVR / Voice Recognition
  • check Audio / Video Conferencing
  • check Call Center
  • check Call Recording
  • check Call Routing
  • close Chat / Messaging
  • check Fax Management
  • close File Sharing
  • check IVR / Voice Recognition

Screenshots

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View 5 screenshots 167828 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • close Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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8x8 Communications Cloud vs CloudTalk

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