# Best Cloud Communication Platform Software 2026 | Capterra > Find the top Cloud Communication Platform software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs. Source: https://www.capterra.com/cloud-communication-platform-software/s/web-based --- # Best Cloud Communication Platform Software For more information consult our [Cloud Communication Platform Buyers Guide](#buyers-guide-content) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) 3CX is a cloud communications solution for telephony, video conferencing, live chat & mobile apps. Get it for free! [Learn more about 3CX](https://www.capterra.com/p/158704/3CX/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [4.3 (4)](https://www.capterra.com/p/167144/Tango/#reviews) Elixir Cloud is the modern, scalable CCM platform for reaching more people with better comms — and way less effort. [Learn more about Elixir Cloud](https://www.capterra.com/p/167144/Tango/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. [Learn more about Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [4.1 (62)](https://www.capterra.com/p/199031/OpenPhone/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Quo gives your business a smarter phone system — with AI summaries, shared inboxes, and every conversation in one place. [Learn more about Quo](https://www.capterra.com/p/199031/OpenPhone/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) AI-powered cloud communications with voice, SMS, chat, video & CRM integrations—plus white-glove onboarding and unmatched 24/7 support. [Learn more about Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. [Learn more about Wildix](https://www.capterra.com/p/218251/Wildix/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 88% recommend this product [5.0 (3)](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/#reviews) USAN Contact Suite optimizes Amazon Connect by managing inbound and outbound calls, web chats, emails, and more. [Learn more about USAN Contact Suite for Amazon Connect](https://www.capterra.com/p/235279/USAN-Contact-Suite-for-Amazon-Connect/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17502)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Google Workspace is how teams of all sizes connect, create, and collaborate — to drive innovation from any device, and any location. [Learn more about Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 88% recommend this product [## Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) [4.6 (14538)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/) With Team Chat, Phone, AI Companion, and more, Zoom Workplace is the platform for your best work.  [Learn more about Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 85% recommend this product [## Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7397)](https://www.capterra.com/p/237272/Webex/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. [Learn more about Webex Suite](https://www.capterra.com/p/237272/Webex/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Wrike](https://www.capterra.com/p/76113/Wrike/) [4.4 (2895)](https://www.capterra.com/p/76113/Wrike/reviews/) Wrike is a cloud communication platform with a live editor, @mentions, custom fields, messaging app integrations, and more. [Learn more about Wrike](https://www.capterra.com/p/76113/Wrike/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) [4.7 (1755)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Award-winning live chat, help desk, ticketing and call center software with AI, now UP TO 75% OFF. Start for free with a 30-day trial.  [Learn more about LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 88% recommend this product [## Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Bitrix24 is #1 free cloud communication and collaboration platform used by 15 million companies. Cloud, mobile, open source. [Learn more about Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (862)](https://www.capterra.com/p/169627/RingOver/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. [Learn more about Ringover](https://www.capterra.com/p/169627/RingOver/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 89% recommend this product [## GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) GoTo makes IT and business communication easy so its customers can do what matters most. [Learn more about GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 82% recommend this product [## Aircall](https://www.capterra.com/p/184709/Aircall/) [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) The cloud call center software trusted by teams everywhere. Set up a cloud-based call center and integrate with your CRM in minutes. [Learn more about Aircall](https://www.capterra.com/p/184709/Aircall/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Textedly](https://www.capterra.com/p/150912/Textedly/) [4.5 (351)](https://www.capterra.com/p/150912/Textedly/reviews/) Textedly is an SMS marketing tool that helps businesses boost communication and revenue with automated bulk texting features. [Learn more about Textedly](https://www.capterra.com/p/150912/Textedly/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 81% recommend this product [## Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. [Learn more about Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 88% recommend this product [## MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) [4.2 (283)](https://www.capterra.com/p/140996/MiVoice-Business-Solution/reviews/) MiVoice Business is a flexible, secure, and scalable unified communications, collaboration, and contact center solution.  [Learn more about MiVoice Business Solution](https://www.capterra.com/p/140996/MiVoice-Business-Solution/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) CloudTalk is an AI-powered, cloud-based call center platform for sales and customer service teams. Start your FREE 14-day trial today! [Learn more about CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) [4.4 (248)](https://www.capterra.com/p/174109/Ooma-Office/reviews/) All-in-one VoIP and cloud communication solution trusted by millions of users for its reliability, flexibility, and ease of use. [Learn more about Ooma Office](https://www.capterra.com/p/174109/Ooma-Office/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (243)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Built on Zoom's platform, Zoom's full-featured cloud phone consolidates business communication and collaboration into a single system. [Learn more about Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## JustCall](https://www.capterra.com/p/157853/JustCall/) [4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/) Trusted by 6,000+ teams, JustCall’s AI-powered platform streamlines sales & support across voice, SMS, email & WhatsApp. [Learn more about JustCall](https://www.capterra.com/p/157853/JustCall/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR [## Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) [4.8 (195)](https://www.capterra.com/p/173804/Telnyx/reviews/) Telnyx is a global connectivity platform that provides carrier-grade services on a private, cloud-agnostic IP network. [Learn more about Telnyx Suite](https://www.capterra.com/p/173804/Telnyx/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 91% recommend this product [## Runrun.it](https://www.capterra.com/p/178611/Runrun-it/) [4.7 (157)](https://www.capterra.com/p/178611/Runrun-it/reviews/) A time-centered task, project and workflow management solution, complete with beautiful dashboards and powerful AI enabled reports. [Learn more about Runrun.it](https://www.capterra.com/p/178611/Runrun-it/) Cloud Communication Platform features reviewers most value AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR 92% recommend this product Page 1 of 9 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (221) Products: Sort By: Sponsored * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot Audio/Video Conferencing Call Recording Call Routing Chat/Messaging Fax Management File Sharing Generative AI IVR Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Web Conferencing Software](https://www.capterra.com/web-conferencing-software/)[Team Communication Software](https://www.capterra.com/team-communication-software/)[Unified Communications Software](https://www.capterra.com/unified-communications-software/)[Cloud PBX Software](https://www.capterra.com/cloud-pbx-software/)[Softphone Software](https://www.capterra.com/softphone-software/)[Telephony Software](https://www.capterra.com/telephony-software/)