# 2023 Capterra Shortlist for Cloud Communication Platform | Capterra > Discover the highest-rated & most popular Cloud Communication Platform Software of 2023. Make Capterra Shortlist your first stop when searching for software. Source: https://www.capterra.com/cloud-communication-platform-software/shortlist --- # 2023 Capterra Shortlist for Cloud Communication Platform - [All Products](https://www.capterra.com/cloud-communication-platform-software/) - [Capterra Shortlist](https://www.capterra.com/cloud-communication-platform-software/shortlist/) [How it was made](#methodology) ## / Get to a better list with verified ratings & reviews Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology) [ ](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) ## [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) [4.4 (501)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/)[View all reviews](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. Overall Score 98/100 Popularity: 50/50 Ratings: 48/50 Review Breakdown Ease of Use 4.1 Customer Service 4.0 Features 4.5 Value for Money 4.2 Paid plans start at $0.01 Free Trial Free Version Category Features 6/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/237272/Webex/) ## [Webex Suite](https://www.capterra.com/p/237272/Webex/) [4.4 (7396)](https://www.capterra.com/p/237272/Webex/reviews/)[View all reviews](https://www.capterra.com/p/237272/Webex/reviews/) [](https://www.capterra.com/p/237272/Webex/) Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. Overall Score 89/100 Popularity: 42/50 Ratings: 47/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.3 Value for Money 4.2 Paid plans start at $25.00Per Month Free Trial Free Version Category Features 5/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/199031/OpenPhone/) ## [Quo](https://www.capterra.com/p/199031/OpenPhone/) [4.2 (61)](https://www.capterra.com/p/199031/OpenPhone/reviews/)[View all reviews](https://www.capterra.com/p/199031/OpenPhone/reviews/) Quo gives your business a smarter phone system — with AI summaries, shared inboxes, and every conversation in one place. Overall Score 88/100 Popularity: 42/50 Ratings: 46/50 Review Breakdown Ease of Use 4.3 Customer Service 4.2 Features 4.2 Value for Money 4.2 Paid plans start at $15.00Per Month Free Trial Free Version Category Features 5/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/158704/3CX/) ## [3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/) 3CX is a cloud communications solution for telephony, video conferencing, live chat & mobile apps. Get it for free! Overall Score 86/100 Popularity: 38/50 Ratings: 48/50 Review Breakdown Ease of Use 4.4 Customer Service 4.1 Features 4.4 Value for Money 4.3 Paid plans start at $350.00Per Year Free Trial Free Version Category Features 7/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/113540/Bitrix24/) ## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) [4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/) [](https://www.capterra.com/p/113540/Bitrix24/) Bitrix24 is #1 free cloud communication and collaboration platform used by 15 million companies. Cloud, mobile, open source. Overall Score 83/100 Popularity: 36/50 Ratings: 47/50 Review Breakdown Ease of Use 4.0 Customer Service 4.0 Features 4.3 Value for Money 4.2 Paid plans start at €61.00Per Month Free Trial Free Version Category Features 7/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/167639/Zoho-Cliq/) ## [Zoho Cliq](https://www.capterra.com/p/167639/Zoho-Cliq/) [4.6 (108)](https://www.capterra.com/p/167639/Zoho-Cliq/reviews/)[View all reviews](https://www.capterra.com/p/167639/Zoho-Cliq/reviews/) [](https://www.capterra.com/p/167639/Zoho-Cliq/) Cliq will help you communicate, collaborate and reach consensus without any hassles. Catch up with your team no matter where you are. Overall Score 80/100 Popularity: 31/50 Ratings: 49/50 Review Breakdown Ease of Use 4.5 Customer Service 4.3 Features 4.4 Value for Money 4.6 Paid plans start at $2.00Per Month Free Trial Free Version Category Features 4/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/163604/GoTo-Connect/) ## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) [4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)[View all reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/) [](https://www.capterra.com/p/163604/GoTo-Connect/) GoTo makes IT and business communication easy so its customers can do what matters most. Overall Score 78/100 Popularity: 31/50 Ratings: 47/50 Review Breakdown Ease of Use 4.4 Customer Service 4.5 Features 4.5 Value for Money 4.4 Paid plans start at Not provided by the vendor Category Features 7/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) ## [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)[View all reviews](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) AI-powered cloud communications with voice, SMS, chat, video & CRM integrations—plus white-glove onboarding and unmatched 24/7 support. Overall Score 78/100 Popularity: 28/50 Ratings: 50/50 Review Breakdown Ease of Use 4.6 Customer Service 4.9 Features 4.6 Value for Money 4.8 Paid plans start at $18.00Per Month Free Trial Free Version Category Features 6/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/178227/JivoChat/) ## [JivoChat](https://www.capterra.com/p/178227/JivoChat/) [4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)[View all reviews](https://www.capterra.com/p/178227/JivoChat/reviews/) [](https://www.capterra.com/p/178227/JivoChat/) Business messenger with multi channel could communication platform. Convert your visitors into clients today Overall Score 77/100 Popularity: 28/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.5 Features 4.5 Value for Money 4.4 Paid plans start at $19.00Per Year Free Trial Free Version Category Features 6/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/182004/CloudTalk/) ## [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)[View all reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) [](https://www.capterra.com/p/182004/CloudTalk/) CloudTalk is an AI-powered, cloud-based call center platform for sales and customer service teams. Start your FREE 14-day trial today! Overall Score 76/100 Popularity: 30/50 Ratings: 46/50 Review Breakdown Ease of Use 4.5 Customer Service 4.3 Features 4.3 Value for Money 4.2 Paid plans start at $19.00Per Month Free Trial Free Version Category Features 5/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/169627/RingOver/) ## [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (862)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/) [](https://www.capterra.com/p/169627/RingOver/) Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. Overall Score 75/100 Popularity: 26/50 Ratings: 49/50 Review Breakdown Ease of Use 4.8 Customer Service 4.6 Features 4.6 Value for Money 4.5 Paid plans start at $29.00Per Month Free Trial Free Version Category Features 7/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/200368/zenvia/) ## [Zenvia](https://www.capterra.com/p/200368/zenvia/) [4.5 (71)](https://www.capterra.com/p/200368/zenvia/reviews/)[View all reviews](https://www.capterra.com/p/200368/zenvia/reviews/) [](https://www.capterra.com/p/200368/zenvia/) Zenvia Customer Cloud é a mais completa IA para atendimento ao cliente. Overall Score 73/100 Popularity: 25/50 Ratings: 48/50 Review Breakdown Ease of Use 4.5 Customer Service 3.9 Features 4.3 Value for Money 4.2 Paid plans start at Not provided by the vendor Category Features 4/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/222173/Kimoby/) ## [Kimoby](https://www.capterra.com/p/222173/Kimoby/) [5.0 (22)](https://www.capterra.com/p/222173/Kimoby/reviews/)[View all reviews](https://www.capterra.com/p/222173/Kimoby/reviews/) [](https://www.capterra.com/p/222173/Kimoby/) Kimoby is a customer communications management platform that enables Business Instant Messaging for team work and customer service. Overall Score 72/100 Popularity: 22/50 Ratings: 50/50 Review Breakdown Ease of Use 5.0 Customer Service 4.9 Features 5.0 Value for Money 4.7 Paid plans start at $349.00Per Month Free Trial Free Version Category Features 1/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/135636/Kixie-PowerCall/) ## [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/) [4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)[View all reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/) [](https://www.capterra.com/p/135636/Kixie-PowerCall/) Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency. Overall Score 70/100 Popularity: 21/50 Ratings: 49/50 Review Breakdown Ease of Use 4.7 Customer Service 4.7 Features 4.6 Value for Money 4.6 Paid plans start at Not provided by the vendor Category Features 3/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/264770/Acefone/) ## [Acefone](https://www.capterra.com/p/264770/Acefone/) [4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/)[View all reviews](https://www.capterra.com/p/264770/Acefone/reviews/) [](https://www.capterra.com/p/264770/Acefone/) No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions. Overall Score 69/100 Popularity: 19/50 Ratings: 50/50 Review Breakdown Ease of Use 4.5 Customer Service 4.6 Features 4.6 Value for Money 4.6 Paid plans start at $19.99Per Month Free Trial Free Version Category Features 7/9 REVIEW BREAKDOWN PRICING PROS & CONS [ ](https://www.capterra.com/p/229449/iVision-Mobile/) ## [iVision Mobile](https://www.capterra.com/p/229449/iVision-Mobile/) [4.7 (27)](https://www.capterra.com/p/229449/iVision-Mobile/reviews/)[View all reviews](https://www.capterra.com/p/229449/iVision-Mobile/reviews/) [](https://www.capterra.com/p/229449/iVision-Mobile/) White Label SMS marketing with iVision Mobile - A robust SMS Marketing software and digital loyalty kiosk technology provider Overall Score 66/100 Popularity: 17/50 Ratings: 49/50 Review Breakdown Ease of Use 4.4 Customer Service 5.0 Features 4.7 Value for Money 4.7 Paid plans start at $59.00Per Month Free Trial Free Version Category Features 1/9 REVIEW BREAKDOWN PRICING PROS & CONS [View All Cloud Communication Platform Software](https://www.capterra.com/cloud-communication-platform-software/) Most Popular Popularity Score Popular Highly Rated Ratings Score Highest Rated To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence. Date published:March 28, 2023