--- title: "Best Cloud PBX Software 2026 | Capterra" description: "Find the top Cloud PBX software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/cloud-pbx-software/" page_type: "category" language: "en" --- # Best Cloud PBX Software ## 3CX Rating: 4.4 out of 5 (467 reviews) Profile: [3CX](https://www.capterra.com/p/158704/3CX/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? 3CX is a Cloud PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry. Get it for free #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Simple and fast installation process - Unified business communication system Cons: - Frequent software glitches - Unreliable call connectivity #### Starting price Starting price: $350.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Routing: 4.7 rating - Mobile Access: 4.6 rating - Call Center Management: 4.8 rating - Voice Mail: 4.7 rating #### Lowest rated features - Call Monitoring: 4.0 rating - Call Recording: 4.0 rating - Call Transfer: 4.4 rating - Contact Management: 4.0 rating #### Feature-related review snippet Reviewer: Roberto S. Reviewer details: Information Technology and Services, 1-10 employees Published: September 16, 2024 > "The 3CX PBX was long regarded as a benchmark in the VoIP telephony industry, praised for its robustness, versatility, and user-friendly interface." ### Gallery tab Ease of use: 4.4 out of 5 (467 reviews) #### Related review snippet Reviewer: Rachel T. Reviewer details: Construction, 1-10 employees Published: June 16, 2026 > "I like the 3CX panel where you can set your own status to "available", "do not disturb" etc and can see where other users are at." ### Integrations tab 3CX connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/158704/3CX/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.5 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 4.1 rating - Zoho CRM: 3.7 rating - HubSpot CRM: 4.5 rating - Bitrix24: 4.2 rating #### Integrations-related review snippet Reviewer: Juan M. Reviewer details: Telecommunications, 51-200 employees Published: December 10, 2025 > "Esay of use and great integrations are the things I like the most." --- ## CloudTalk Rating: 4.4 out of 5 (269 reviews) Profile: [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today! #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Seamless CRM and app integrations - Intuitive and simple user experience Cons: - Frequent software glitches and malfunctions #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: David R. Reviewer details: Consumer Goods, 51-200 employees Published: August 27, 2020 > "The app and the web interface are straightforward." ### Gallery tab Ease of use: 4.5 out of 5 (269 reviews) #### Related review snippet Reviewer: Nishant B. Reviewer details: Hospitality, 201-500 employees Published: August 5, 2025 > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." ### Integrations tab CloudTalk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/182004/CloudTalk/#integrations) #### Most popular integrations - Slack: 4.7 rating - HubSpot CRM: 5.0 rating - Zendesk Suite: 4.4 rating - Pipedrive: 5.0 rating - LiveAgent: 4.7 rating - Intercom: 5.0 rating #### Integrations-related review snippet Reviewer: Dhanesh V. Reviewer details: Education Management, 201-500 employees Published: December 19, 2025 > "Genuine and integrations are good" --- ## Ringover Rating: 4.7 out of 5 (884 reviews) Profile: [Ringover](https://www.capterra.com/p/169627/RingOver/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive business telephony platform - Effective team collaboration tools Cons: - Occasional performance and speed delays - Connectivity dependent and unstable #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Computer Software, 11-50 employees Published: February 24, 2026 > "The user-friendly and intuitive interface makes it easy for our team to get started right away without extensive training." ### Gallery tab Ease of use: 4.8 out of 5 (884 reviews) #### Related review snippet Reviewer: Wouter K. Reviewer details: Media Production, 51-200 employees Published: May 27, 2026 > "We were building a NewsRoom Operating System that gives journalists, editors and newsroom ops a single workspace for every channel they touch in a day: stores, scripts, phone, SMS, fax, email, wire feeds, chat, video huddles and so much more." ### Integrations tab Ringover connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/169627/RingOver/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.6 rating - Zoho CRM: 5.0 rating - HubSpot CRM: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating #### Integrations-related review snippet Reviewer: Elliott B. Reviewer details: Staffing and Recruiting, 1-10 employees Published: July 17, 2025 > "Its excellent CRM integration, analytics capabilities, Ai note taker and responsive support make it a clear winner for us." --- ## Ultatel Cloud Business Phone System Rating: 4.7 out of 5 (41 reviews) Profile: [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $18.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 5.0 rating - IVR: 5.0 rating - Mobile Access: 5.0 rating #### Lowest rated features - Call Monitoring: 5.0 rating - Video Conferencing: 5.0 rating #### Feature-related review snippet Reviewer: Laura M. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: September 29, 2022 > "The system is easy to use and intuitive; very reliable; call recording feature and other admin tools are great." ### Gallery tab Ease of use: 4.6 out of 5 (41 reviews) #### Related review snippet Reviewer: David C. Reviewer details: Electrical/Electronic Manufacturing, 11-50 employees Published: January 9, 2025 > "The system is available for our use 99.99% of the time - OK, I really don't have a firm number, but we have had two minor problems over the last couple of years and they were handled by Customer Service within minutes, a promised, and no delay between my placing the call and immediate attention." ### Integrations tab Ultatel Cloud Business Phone System connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/#integrations) #### Most popular integrations - Microsoft Teams: 4.2 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Pipedrive: 4.5 rating - Salesforce Platform: 4.4 rating #### Integrations-related review snippet Reviewer: Melissa S. Reviewer details: Non-Profit Organization Management, 11-50 employees Published: January 25, 2023 > "I love the way UltaTel seamlessly integrates with Microsoft Teams." --- ## VirtualPBX Rating: 4.7 out of 5 (38 reviews) Profile: [VirtualPBX](https://www.capterra.com/p/149117/Business-VoIP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Keep it simple. One plan, no contracts, $15/user/mo. AI answers calls 24/7. Try free for 14 days. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Mobile Access: 4.7 rating - Voice Mail: 4.7 rating - Communication Management: 4.5 rating - On-Demand Recording: 4.5 rating #### Lowest rated features - IVR: 3.0 rating - Call Routing: 4.0 rating - Call Monitoring: 4.0 rating - SMS Messaging: 4.0 rating #### Feature-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Gallery tab Ease of use: 4.4 out of 5 (38 reviews) #### Related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " ### Integrations tab VirtualPBX connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/149117/Business-VoIP/#integrations) #### Most popular integrations - Slack: 4.7 rating - Trello: 4.5 rating - Dropbox: 4.5 rating - Asana: 4.5 rating - Gmail: 4.8 rating - Google Sheets: 4.7 rating #### Integrations-related review snippet Reviewer: Desmond W. Reviewer details: Transportation/Trucking/Railroad, 1-10 employees Published: May 20, 2026 > "The user-friendly GUI, (DASH) provides effective Call Management tools, access to customize and configure telephone devices, including mobile phones integration and immediate access to Customer Support via a dynamic chat platform, are most endearing. " --- ## Wildix Rating: 4.7 out of 5 (209 reviews) Profile: [Wildix](https://www.capterra.com/p/218251/Wildix/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Wildix: Unified communications platform combining voice, video, messaging and AI for businesses. 1 million+ users. 200+ integrations. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Other Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: antonio S. Reviewer details: Information Technology and Services, 1-10 employees Published: November 24, 2025 > "We especially appreciated the intuitive interface, real-time performance, and the ability to customize and connect it with our own MES and CRM systems." ### Gallery tab Ease of use: 4.6 out of 5 (209 reviews) #### Related review snippet Reviewer: Jean D. Reviewer details: Computer & Network Security, 1-10 employees Published: October 14, 2025 > "I appreciate the unified ecosystem where my colleagues can easily find all the important elements linked to our communications, contacts, management of shared answering machines, mobile application, etc." ### Integrations tab Wildix connects with 34+ software tools. [See all integrations](https://www.capterra.com/p/218251/Wildix/#integrations) #### Most popular integrations - Calendly: 4.7 rating - Microsoft Outlook: 4.4 rating - vtenext: 4.6 rating - Microsoft Exchange: 4.6 rating - RAMP: 4.4 rating - Kiamo: 4.3 rating #### Integrations-related review snippet Reviewer: Klaus S. Reviewer details: Computer Networking, 1-10 employees Published: October 13, 2025 > "Additionally, it offers strong security (WebRTC, 2FA, GDPR-compliant), integrates well with CRM systems, and boosts sales efficiency through web chat and AI features like Wilma AI." --- ## Unitel Voice Rating: 4.6 out of 5 (65 reviews) Profile: [Unitel Voice](https://www.capterra.com/p/172777/UniTel-Voice/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Unitel Voice is the business builder's phone system. Run your business from anywhere using any device. Amazing support ready to help. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $9.99 Pricing details: Flat Rate, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Not available - Call Transfer: Available - Alerts/Notifications: Not available - Video Conferencing: Available - IVR: Available - Call Monitoring: Not available - Computer Telephony Integration: Not available - Queue Management: Not available #### Feature-related review snippet Reviewer: Timothy C. Reviewer details: Consumer Services, 1-10 employees Published: August 7, 2024 > "sensitive content hidden] has been very responsive, knowledgeable and pleasant to help in all aspects of setting up our Unitel virtual business lines. " ### Gallery tab Ease of use: 4.4 out of 5 (65 reviews) #### Related review snippet Reviewer: Howard G. Reviewer details: Financial Services, 1-10 employees Published: April 15, 2026 > "Support has been there whenever needed, and additional features such as the faxing capability have only increased the value proposition for me." --- ## Intulse Rating: 4.4 out of 5 (132 reviews) Profile: [Intulse](https://www.capterra.com/p/161865/Intulse/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Hosted VoIP service for large & small businesses. Cloud VoIP services (hosted PBX) and virtual phone systems. 100% US-based support. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $42.00 Pricing details: Per User, Per Month Free trial: No Free demo: Yes ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Not available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: James S. Reviewer details: Logistics and Supply Chain, 1-10 employees Published: June 20, 2022 > "Also, their online interface is great for weekend work." ### Gallery tab Ease of use: 4.4 out of 5 (132 reviews) #### Related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" ### Integrations tab Intulse connects with 29+ software tools. [See all integrations](https://www.capterra.com/p/161865/Intulse/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Zoho CRM: 4.3 rating - HubSpot CRM: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 4.5 rating - Insightly: 4.0 rating #### Integrations-related review snippet Reviewer: Michelle T. Reviewer details: Financial Services, 11-50 employees Published: April 2, 2025 > "It integrated with our CRM and they were very responsive" --- ## Webex Suite Rating: 4.4 out of 5 (7,410 reviews) Profile: [Webex Suite](https://www.capterra.com/p/237272/Webex/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Robust video conferencing features - Unified business communication hub Cons: - Frequent technical glitches - Audio reliability and mute challenges #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Computer Telephony Integration: 5.0 rating - Customizable Reports: 5.0 rating - Role-Based Permissions: 5.0 rating - Video Conferencing: 5.0 rating #### Lowest rated features - Collaboration Tools: 1.0 rating - Call Routing: 3.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Facilities Services, 10,001+ employees Published: July 31, 2025 > "The hardware is robust, with intuitive controls for users unfamiliar with the system." ### Gallery tab Ease of use: 4.3 out of 5 (7,410 reviews) #### Related review snippet Reviewer: Brian T. Reviewer details: E-Learning, 51-200 employees Published: June 5, 2026 > "Next, not only does this app have traditional landline business phone capabilities, it also offers a texting feature so that you can send and receive text like on a mobile phone or smartphone. " ### Integrations tab Webex Suite connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/237272/Webex/#integrations) #### Most popular integrations - Slack: 4.9 rating - Microsoft Teams: 4.7 rating - GitHub: 4.8 rating - Zendesk Suite: 4.4 rating - Zapier: 4.6 rating - Microsoft Outlook: 4.7 rating #### Integrations-related review snippet Reviewer: Tayo F. Reviewer details: Information Technology and Services, 11-50 employees Published: August 27, 2024 > "The integration with other Cisco tools is also seamless." --- ## LiveAgent Rating: 4.7 out of 5 (1,787 reviews) Profile: [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Award-winning help desk, ticketing, live chat, and call center software with AI capabilities, user-friendly from the start. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Comprehensive omnichannel support tools - Efficient client interaction management Cons: - Frequent technical glitches and instability - Cumbersome and inconsistent email handling #### Starting price Starting price: $15.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Sanket Y. Reviewer details: Information Technology and Services, 10,001+ employees Published: March 27, 2026 > "I like how easy the interface is to use, even for people who are new to it." ### Gallery tab Ease of use: 4.6 out of 5 (1,787 reviews) #### Related review snippet Reviewer: Jacopo R. Reviewer details: Information Technology and Services, 1-10 employees Published: May 6, 2026 > "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner." ### Integrations tab LiveAgent connects with 125+ software tools. [See all integrations](https://www.capterra.com/p/102188/LiveAgent/#integrations) #### Most popular integrations - Slack: 4.4 rating - Meta for Business: 4.4 rating - Twitter/X: 4.5 rating - Joomla: 4.2 rating - GetResponse: 4.2 rating - BigCommerce: 4.4 rating #### Integrations-related review snippet Reviewer: Carole K. Reviewer details: Higher Education, 11-50 employees Published: August 22, 2024 > "The integration with Zimbra is also a plus (although I could not test it in the free trial)" --- ## RingEX Rating: 4.2 out of 5 (1,205 reviews) Profile: [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Advance your communications with the industry leader in hosted PBX. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Streamlined and intuitive platform - Versatile diGital fax features Cons: - Frequent glitches and instability - Unreliable call performance #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.0 rating - Caller ID: 4.5 rating - Computer Telephony Integration: 5.0 rating - Fax Management: 5.0 rating #### Lowest rated features - Virtual Extensions: 1.0 rating - Mobile Access: 3.0 rating - Collaboration Tools: 2.0 rating - Communication Management: 2.0 rating #### Feature-related review snippet Reviewer: Jonathan B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: October 30, 2025 > "The navigation part of RingEx is very compatible and easy to work through." ### Gallery tab Ease of use: 4.2 out of 5 (1,205 reviews) #### Related review snippet Reviewer: Reneisha H. Reviewer details: Medical Practice, 11-50 employees Published: May 7, 2026 > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users become familiar with the platform, it can improve accessibility and communication efficiency across teams." ### Integrations tab RingEX connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/242188/RingCentral-MVP/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.8 rating - Box: 4.4 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.4 rating #### Integrations-related review snippet Reviewer: Erica V. Reviewer details: Law Practice, 1-10 employees Published: September 21, 2023 > "It was easy to integrate into our system and no one has experienced any issues thusfar." --- ## Bitrix24 Rating: 4.2 out of 5 (999 reviews) Profile: [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Bitrix24 is a cloud PBX, call center and CRM in one! Trusted by 15 million businesses it's available in cloud and on-premise. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Integrated team communication tools - Comprehensive team collaboration platform Cons: - Delayed and limited customer support - Frequent bugs and technical issues #### Starting price Starting price: $69.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Recording: 5.0 rating - Call Routing: 5.0 rating - Contact Management: 5.0 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Non-Profit Organization Management, 11-50 employees Published: December 4, 2025 > "The user interace was mostly intuitive and easy to use." ### Gallery tab Ease of use: 4.0 out of 5 (999 reviews) #### Related review snippet Reviewer: Ramadhan A. Reviewer details: Education Management, 11-50 employees Published: June 25, 2026 > "Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform." ### Integrations tab Bitrix24 connects with 83+ software tools. [See all integrations](https://www.capterra.com/p/113540/Bitrix24/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - Gmail: 4.7 rating - Docusign: 5.0 rating - Box: 4.4 rating - Google Calendar: 4.8 rating - Microsoft Outlook: 4.5 rating #### Integrations-related review snippet Reviewer: Verified Reviewer Reviewer details: Building Materials, 10,001+ employees Published: April 13, 2026 > "We can recommend viasocket as a convenient and flexible no/low-code solution for configuring integrations between business applications." --- ## Nextiva Rating: 4.6 out of 5 (919 reviews) Profile: [Nextiva](https://www.capterra.com/p/175788/Nextiva/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and flexible interface - Comprehensive business communication platform Cons: - Frequent technical glitches and delays - Opaque and restrictive contract terms #### Starting price Starting price: $25.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Call Routing: 4.5 rating - Voice Mail: 4.9 rating - Mobile Access: 4.2 rating - Call Center Management: 4.4 rating #### Lowest rated features - Call Recording: 3.8 rating - Computer Telephony Integration: 3.0 rating - Alerts/Notifications: 4.3 rating - Collaboration Tools: 4.3 rating #### Feature-related review snippet Reviewer: Cade R. Reviewer details: Automotive, 51-200 employees Published: November 10, 2023 > "Its intuitive interface, flawless voice quality, feature diversity, responsive customer support, and reliability make it a top choice for businesses seeking a seamless communication experience. While the pricing might be a consideration for some, the benefits it offers in terms of efficiency, professionalism, and productivity far outweigh the costs." ### Gallery tab Ease of use: 4.5 out of 5 (919 reviews) #### Related review snippet Reviewer: Bob W. Reviewer details: Marketing and Advertising, Self-employed Published: May 28, 2026 > "I contacted support and they changed some things and said wait 45 minutes and it should work." ### Integrations tab Nextiva connects with 19+ software tools. [See all integrations](https://www.capterra.com/p/175788/Nextiva/#integrations) #### Most popular integrations - Google Workspace: 5.0 rating - Microsoft Teams: 4.6 rating - Zoho CRM: 4.0 rating - Zendesk Suite: 4.4 rating - Microsoft Outlook: 4.6 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Jason S. Reviewer details: Marketing and Advertising, 1-10 employees Published: December 18, 2025 > "Most integrations worked the first time after they were installed." --- ## Talkdesk Rating: 4.5 out of 5 (733 reviews) Profile: [Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Talkdesk is intuitive, cloud-based contact center software with advanced features, comprehensive reporting and seamless integrations. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Streamlined daily operations - Consistent cloud-based performance Cons: - Frequent connectivity challenges - Unreliable call stability #### Starting price Starting price: $85.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Not available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Cheryl Ann C. Reviewer details: Staffing and Recruiting, 5,001-10,000 employees Published: December 14, 2022 > "The interface is so simple, you can learn your way around in a few minutes." ### Gallery tab Ease of use: 4.7 out of 5 (733 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 5,001-10,000 employees Published: April 24, 2026 > "One thing I like about Talkdesk is the massive option of reports it is giving as it can be useful for generating statistics for the team." ### Integrations tab Talkdesk connects with 40+ software tools. [See all integrations](https://www.capterra.com/p/132852/Talkdesk/#integrations) #### Most popular integrations - Slack: 4.7 rating - Zendesk Suite: 4.3 rating - Freshdesk: 4.5 rating - Nimble: 4.4 rating - Keap: 4.1 rating - Intercom: 4.5 rating #### Integrations-related review snippet Reviewer: EULOGIO A. Reviewer details: Real Estate, 51-200 employees Published: September 18, 2020 > "What I like the most about TalkDesk is the functionality and seamless integration between the Talkdesk bar and Salesforce." --- ## Google Voice Rating: 4.5 out of 5 (725 reviews) Profile: [Google Voice](https://www.capterra.com/p/210592/Voice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Voice calling solution that offers voicemail transcription, number assignments, call forwarding, ring groups, and more. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.2 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Pros: - Straightforward setup and operation - Multi-device accessibility and sync Cons: - Inconsistent audio and reliability - Reliance on stable internet #### Starting price Starting price: $10.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Caller ID: 5.0 rating - For Cloud Phone Systems: 5.0 rating - Call Center Management: 4.7 rating #### Feature-related review snippet Reviewer: Lexus P. Reviewer details: Real Estate, Self-employed Published: September 8, 2025 > "It's pretty easy to set uo and has a simple interface" ### Gallery tab Ease of use: 4.6 out of 5 (725 reviews) #### Related review snippet Reviewer: Shea G. Reviewer details: Health, Wellness and Fitness, Self-employed Published: April 21, 2026 > "As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize those options in my practice, for a low monthly fee." ### Integrations tab Google Voice connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/210592/Voice/#integrations) #### Most popular integrations - Gmail: 4.8 rating - Google Meet: 4.9 rating #### Integrations-related review snippet Reviewer: Ryan S. Reviewer details: Farming, Self-employed Published: November 9, 2023 > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" --- ## VoIP.ms Rating: 4.8 out of 5 (698 reviews) Profile: [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) Visible tabs: Overview, Features ### Overview tab #### What is this product about? Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Pros: - Responsive and helpful assistance - Consistently reliable VoIP performance Cons: - Vulnerability to service disruptions - Unreliable and limited SMS functionality #### Starting price Starting price: $1.10 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Voice Mail: 4.6 rating - Call Routing: 4.1 rating - Call Recording: 4.9 rating - Computer Telephony Integration: 4.5 rating #### Lowest rated features - Call Transfer: 4.3 rating - Communication Management: 4.6 rating - Alerts/Notifications: 4.5 rating - Automatic Call Distribution: 4.7 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Real Estate, 1-10 employees Published: August 23, 2023 > "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow." --- ## CallHippo Rating: 4.4 out of 5 (688 reviews) Profile: [CallHippo](https://www.capterra.com/p/159578/CallHippo/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Cloud-based virtual phone system helps businesses of all sizes streamline communication, unify customer conversations, and more. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Effortless setup and onboarding - Enhanced business professionalism Cons: - Unclear and costly pricing structure - Complicated refund and cancellation process #### Starting price Starting price: $0.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Not available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Not available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Ankush D. Reviewer details: Research, 51-200 employees Published: October 2, 2024 > "User-Friendly Interface: The platform is intuitive, making it easy for users to navigate and manage calls without a steep learning curve." ### Gallery tab Ease of use: 4.4 out of 5 (688 reviews) #### Related review snippet Reviewer: Sandeep S. Reviewer details: Insurance, 11-50 employees Published: June 25, 2026 > "Features such as call tracking, analytics, call recording, and CRM integrations helped streamline daily operations and improve productivity. While there were a few minor limitations, such as occasional connectivity issues and some advanced features being available only in higher-tier plans, the overall value and functionality of the platform outweighed these drawbacks." ### Integrations tab CallHippo connects with 21+ software tools. [See all integrations](https://www.capterra.com/p/159578/CallHippo/#integrations) #### Most popular integrations - Slack: 4.7 rating - Salesforce Sales Cloud: 4.4 rating - Zendesk Suite: 4.4 rating - Freshdesk: 4.5 rating - Zapier: 4.7 rating - Pipedrive: 3.8 rating #### Integrations-related review snippet Reviewer: Divy P. Reviewer details: Architecture & Planning, 11-50 employees Published: February 13, 2025 > "Overall experience is very good, Seamless integration with my Hubspot CRM, Chrome extension feature is also good." --- ## Weave Rating: 4.3 out of 5 (672 reviews) Profile: [Weave](https://www.capterra.com/p/141842/Weave/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Appointment scheduling solution that helps businesses manage bookings, reminders, payments, email marketing, reviews and more. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 3.9 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Enhanced patient interaction tools - Intuitive and accessible interface Cons: - Unreliable phone system functionality - Slow and inconsistent support response #### Starting price Starting price: $199.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Not available - Automatic Call Distribution: Not available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Not available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Not available #### Feature-related review snippet Reviewer: Amanda J. Reviewer details: Medical Practice, 1-10 employees Published: July 10, 2025 > "The initial setup was smooth, and the interface was user-friendly, which made onboarding relatively simple for the team." ### Gallery tab Ease of use: 4.5 out of 5 (672 reviews) #### Related review snippet Reviewer: Isla W. Reviewer details: Computer Software, 201-500 employees Published: April 8, 2026 > "Being able to text clients directly from the system and have it all logged is super helpful for keeping our team organized, especially when tracking down appointment details or sending reminders." ### Integrations tab Weave connects with 41+ software tools. [See all integrations](https://www.capterra.com/p/141842/Weave/#integrations) #### Most popular integrations - DrChrono: 3.9 rating - eClinicalWorks: 3.3 rating - Dentrix: 4.9 rating - ezyVet: 4.6 rating - Dentrix Ascend: 4.1 rating - Eaglesoft: 4.9 rating #### Integrations-related review snippet Reviewer: Tom H. Reviewer details: Medical Practice, 1-10 employees Published: November 21, 2024 > "From day one has been very easy to integrate." --- ## GoTo Connect Rating: 4.5 out of 5 (670 reviews) Profile: [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? GoTo makes IT and business communication easy so its customers can do what matters most. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Responsive and knowledgeable assistance - Intuitive multi-platform user experience Cons: - Inconsistent call handling features - Confusing and slow billing processes #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Call Center Management: 5.0 rating - Call Routing: 4.8 rating - Caller ID: 5.0 rating - Collaboration Tools: 5.0 rating #### Lowest rated features - Automatic Call Distribution: 4.0 rating - Queue Management: 4.0 rating - Alerts/Notifications: 4.5 rating - IVR: 5.0 rating #### Feature-related review snippet Reviewer: Rosalina M. Reviewer details: Insurance, 1-10 employees Published: March 2, 2023 > "Generally speaking, GoToConnect is a complete cloud-based telephone framework that offers a scope of elements to assist organizations with smoothing out their correspondence processes. While there are a few impediments as far as revealing choices and customization, the reasonable estimating and adaptable settings make it a solid competitor for organizations hoping to further develop their correspondence capacities." ### Gallery tab Ease of use: 4.4 out of 5 (670 reviews) #### Related review snippet Reviewer: LaWanda L. Reviewer details: Health, Wellness and Fitness, 201-500 employees Published: January 29, 2026 > "I like that I can take my extension with me as I go from office to remotely at home, and that I can use the app, should I not have my laptop available." ### Integrations tab GoTo Connect connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/163604/GoTo-Connect/#integrations) #### Most popular integrations - Slack: 5.0 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.5 rating - Microsoft Teams: 5.0 rating - Zoho CRM: 4.3 rating - Microsoft Azure: 4.6 rating #### Integrations-related review snippet Reviewer: Shanna K. Reviewer details: Legal Services, 11-50 employees Published: March 30, 2021 > "GoToConnect is easy enough to integrate and use that I feel almost anyone can use it. " --- ## Dialpad AI Meetings Rating: 4.5 out of 5 (602 reviews) Profile: [Dialpad AI Meetings](https://www.capterra.com/p/157843/UberConference/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The AI-native cloud PBX built for connected, intelligent communications. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and accessible interface - Reliable business communication platform Cons: - Frequent audio and mute problems - Screen sharing performance issues #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Not available - Call Recording: Available - Communication Management: Not available - Call Center Management: Not available - Automatic Call Distribution: Not available - Call Transfer: Not available - Alerts/Notifications: Not available - Video Conferencing: Available - IVR: Not available - Call Monitoring: Available - Computer Telephony Integration: Not available - Queue Management: Not available #### Feature-related review snippet Reviewer: Olga D. Reviewer details: Hospital & Health Care, Self-employed Published: January 12, 2026 > "I liked the overall feel of the platform and user interface - it's easy to use and works reliably most of the time." ### Gallery tab Ease of use: 4.5 out of 5 (602 reviews) #### Related review snippet Reviewer: Antony N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 13, 2024 > "Dialpad AI Meetings enhances one-click meetings which allows teams to connect in one single integrated repository." ### Integrations tab Dialpad AI Meetings connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/157843/UberConference/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Google Workspace: 4.7 rating - Microsoft 365: 4.6 rating - Evernote Teams: 4.4 rating #### Integrations-related review snippet Reviewer: Antony N. Reviewer details: Information Technology and Services, 11-50 employees Published: August 13, 2024 > "Dialpad AI Meetings enhances one-click meetings which allows teams to connect in one single integrated repository." --- ## Dialpad Rating: 4.2 out of 5 (570 reviews) Profile: [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? The AI-native cloud PBX built for connected, intelligent communications. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Flexible multi-device calling - Intuitive and simple interface Cons: - Unresponsive customer service - Noticeable call latency issues #### Starting price Starting price: $27.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Skyler G. Reviewer details: Construction, 51-200 employees Published: May 22, 2026 > "Dialpad has a simple UI system and is not overly complex." ### Gallery tab Ease of use: 4.3 out of 5 (570 reviews) #### Related review snippet Reviewer: Jennifer R. Reviewer details: E-Learning, 501-1,000 employees Published: May 26, 2026 > "It made it simple to connect with students, parents, and colleagues through calls, messaging, and video meetings in one platform." ### Integrations tab Dialpad connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/190976/Dialpad-Sell/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.9 rating - Google Workspace: 5.0 rating - Microsoft 365: 4.6 rating - Microsoft Teams: 5.0 rating - Zendesk Suite: 4.4 rating - Zapier: 4.5 rating #### Integrations-related review snippet Reviewer: Stephanie V. Reviewer details: Real Estate, 51-200 employees Published: July 12, 2021 > "It's easy to use and integrates well with hubspot" --- ## Twilio Rating: 4.4 out of 5 (506 reviews) Profile: [Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Twilio is a cloud communication platform that provides APIs for building voice, messaging, and video capabilities into applications. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.2 out of 5 #### Pros and cons based on reviews Pros: - Unified multi-channel communication system - Comprehensive programmable communication tools Cons: - Complicated and frustrating account processes - Slow performance and delays #### Starting price Starting price: $0.01 Pricing details: Usage Based Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Not available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Not available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Roberto B. Reviewer details: Retail, 11-50 employees Published: May 3, 2023 > "The Twilio dashboard is very easy to use thanks to its intuitive interface, and they also offer a wide variety of communication services that adapt to the needs of each user" ### Gallery tab Ease of use: 4.1 out of 5 (506 reviews) #### Related review snippet Reviewer: Bonnie B. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: June 26, 2026 > "We do appreciate the ability to send mass texts out to our constituents and the ability to provide what they need quickly." ### Integrations tab Twilio connects with 7+ software tools. [See all integrations](https://www.capterra.com/p/180158/Twilio-Communications-Platform/#integrations) #### Most popular integrations - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.6 rating - Zapier: 4.7 rating - Salesforce Service Cloud: 4.5 rating - SugarCRM: 3.8 rating #### Integrations-related review snippet Reviewer: Shane S. Reviewer details: Information Technology and Services, 1-10 employees Published: June 12, 2025 > "Twilio enabled quick and easy integration with my WordPress site to enable the notification of lead capture and form submissions." --- ## Five9 Rating: 4.2 out of 5 (484 reviews) Profile: [Five9](https://www.capterra.com/p/132405/Five9/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Five9 is a cloud-based contact center software that helps organizations deliver exceptional customer experiences. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.1 out of 5 - Value for Money: 4.0 out of 5 #### Pros and cons based on reviews Pros: - Versatile call center platform - Accessible training and onboarding Cons: - Frequent technical problems - Challenging call management functions #### Starting price Starting price: $159.00 Pricing details: Other, Per Month Free trial: No Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Amin R. Reviewer details: Health, Wellness and Fitness, 1,001-5,000 employees Published: August 26, 2025 > "It does the job with efficiency and it's customizable from medium sized orgs to big operations and its fast and intuitive" ### Gallery tab Ease of use: 4.2 out of 5 (484 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Insurance, 10,001+ employees Published: June 8, 2026 > "In my life insurance sales role, I spent a significant portion of my day making outbound calls, and Five9 helped streamline that process through features such as call queues, call recording, reporting, and automated dialing capabilities." ### Integrations tab Five9 connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/132405/Five9/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.1 rating - Microsoft Teams: 4.5 rating - Zoho CRM: 5.0 rating - Zendesk Suite: 4.5 rating - Freshdesk: 4.5 rating - NetSuite: 4.2 rating #### Integrations-related review snippet Reviewer: Kellie W. Reviewer details: Hospital & Health Care, 1,001-5,000 employees Published: August 19, 2025 > "Team Collaboration: Five9 integrates well with Microsoft teams. " --- ## Aircall Rating: 4.2 out of 5 (465 reviews) Profile: [Aircall](https://www.capterra.com/p/184709/Aircall/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Aircall is a solution that unifies customer channels, automates tasks, and offers insights to enhance sales and support operations. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.1 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Pros: - Intuitive and simple interface - Extensive CRM and app integrations Cons: - Frequent bugs and technical glitches - Disruptions in call management #### Starting price Starting price: $40.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Anthony Q. Reviewer details: Computer Software, 11-50 employees Published: March 11, 2025 > "The Aircall user interface was very simple and pleasing to look at." ### Gallery tab Ease of use: 4.4 out of 5 (465 reviews) #### Related review snippet Reviewer: Louis S. Reviewer details: Real Estate, 51-200 employees Published: May 25, 2026 > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model." ### Integrations tab Aircall connects with 96+ software tools. [See all integrations](https://www.capterra.com/p/184709/Aircall/#integrations) #### Most popular integrations - Microsoft Teams: 4.5 rating - BigCommerce: 4.4 rating - Kommo: 4.5 rating - JobAdder: 4.4 rating - Gorgias: 4.6 rating - FLG: 4.9 rating #### Integrations-related review snippet Reviewer: Marvin S. Reviewer details: Computer Software, 11-50 employees Published: April 28, 2026 > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." --- ## Convoso Rating: 4.5 out of 5 (395 reviews) Profile: [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Convoso is a call center software that automates tasks, engages leads, and boosts conversions through AI technology. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Pros: - Accessible and user-friendly platform - Intuitive navigation experience Cons: - Unreliable call handling - Frequent technical disruptions #### Starting price Starting price: $90.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Call Routing: Available - Call Recording: Available - Communication Management: Not available - Call Center Management: Available - Automatic Call Distribution: Available - Call Transfer: Available - Alerts/Notifications: Available - Video Conferencing: Not available - IVR: Available - Call Monitoring: Available - Computer Telephony Integration: Available - Queue Management: Available #### Feature-related review snippet Reviewer: Olamide A. Reviewer details: Insurance, 5,001-10,000 employees Published: February 19, 2026 > "the ease of access with user friendly interface makes convoso very efficient for everyday operations." ### Gallery tab Ease of use: 4.6 out of 5 (395 reviews) #### Related review snippet Reviewer: Hector D. Reviewer details: Insurance, 201-500 employees Published: June 19, 2026 > "The auto-dialer keeps our agents consistently connected with prospects, drastically reducing idle time and maximizing the number of contacts we make each day." ### Integrations tab Convoso connects with 14+ software tools. [See all integrations](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 5.0 rating - HubSpot CRM: 4.5 rating - Zendesk Suite: 4.4 rating - Zapier: 4.7 rating - Google Maps: 4.7 rating - Velocify: 4.3 rating #### Integrations-related review snippet Reviewer: Anwar G. Reviewer details: Telecommunications, 51-200 employees Published: May 4, 2023 > "My overall experience with Convoso have been amazing, as I've seen the similarities with this program and other programs like ADP that I've used at previous workplace." --- Page 1 of 5 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (219) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews Activity Dashboard AI Copilot Alerts/Notifications Automatic Call Distribution Call Center Management Call Disposition Call List Management Call Monitoring Call Recording Call Reporting Call Routing Call Tracking Call Transfer Communication Management Computer Telephony Integration Conferencing Contact Management Customizable Reports Fax Management Generative AI IVR Queue Management Ring Groups Role-Based Permissions SIP Trunking Third-Party Integrations Video Conferencing Virtual Extensions Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Desktop as a Service (DaaS) Software](https://www.capterra.com/daas-software/)[Server Management Software](https://www.capterra.com/server-management-software/)[Operating Systems Software](https://www.capterra.com/operating-systems-software/)[Remote Desktop Software](https://www.capterra.com/remote-desktop-software/)[Virtual Machine Software](https://www.capterra.com/virtual-machine-software/)[Virtualization Software](https://www.capterra.com/virtualization-software/)[Server Monitoring Software](https://www.capterra.com/server-monitoring-software/)[Data Center Management Software](https://www.capterra.com/data-center-management-software/)[VDI Software](https://www.capterra.com/vdi-software/)