CloudTalk vs 3CX

Starting Price

$15.00/month/user

$250.00/year

Best For

CloudTalk helps small and medium businesses setup and run virtual phone systems from all around the world. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

3CX is an open standards IP PBX that offers complete Unified Communications, out of the box. Suitable for any business size or industry that wants to cut on telco costs.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4.7 / 5
(106)
Read All Reviews

4.5 / 5
(212)
Read All Reviews

Ease of Use


4.8 / 5


  • "The ease of use and mobile applications are also great benefits for this tool. Call quality is quite impressive as well."

  • "It's very easy to use, flexible features and a good price. The cloud-based platform on Amazon is very powerful."


4.4 / 5


  • "It has a Fantastic reporting tool and It was very easy to setup the soft phone for my office. It is very user friendly and easy to use."

  • "Works awesome for busy people of of the office who can't be tied to a phone. The app is the most intuitive I have seen, i have been doing phone work for years and whish it was around a long time ago."

Customer Support


4.7 / 5


  • "Easy and quick set up, perfect call quality even with overseas customers and the most important thing - very useful customer support ready to help and solve any issues."

  • "Customer support is also very good and responds pretty quickly. High quality of calls, service and customer support for a reasonable price."


4.3 / 5


  • "Technical support was outstanding in assisting with the troubleshooting and setup."

  • "Also, one of the most helpful things about 3CX is its very active and helpful online community where you can post any questions you might have about the software."

Features & Functionality


4.5 / 5


  • "We onboarded CloudTalk to equip our business development representatives with a reliable business phone. It is expensive when comparing to other option, but delivers good quality for it."

  • "It helps reduce the response time significantly, because of great customization you don't have to play a guessing game and decide who is a better person to address the call."


4.5 / 5


  • "Awesome, easy to setup and use, you can use FreePBX for Free, but if you don't want to get your hands dirty or don't know much about linux servers this is a great option if you can afford it."

  • "Overall it has been a nice upgrade from the shoretel system. I experience issues with the app quite often, but the desktop/computer application and desk phones work great."

Value for Money


4.6 / 5


  • "Easy and intuitive administration, very helpful settings, good prices and excellent support."

  • "Great value for the money, perfect navigation and user interface, definitely increased productivity."


4.3 / 5


  • "Honestly the best thing about it is the cost and how much it can actually do for you. Handling the mobility and status to even all of our call center needs has been a huge help."

  • "Price, Ease of set up and feature rich capabilities."

Product Features

  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing
  • Call Recording
  • Call Routing
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Virtual Extensions
  • Web Conferencing

Screenshots

View 5 screenshots 167828 thumb
View 3 screenshots 88205 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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CloudTalk vs 3CX

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