# 2023 Capterra Shortlist for Cloud PBX | Capterra

> Discover the highest-rated & most popular Cloud PBX Software of 2023. Make Capterra Shortlist your first stop when searching for software.

Source: https://www.capterra.com/cloud-pbx-software/shortlist

---

# 2023 Capterra Shortlist for Cloud PBX

-   [All Products](https://www.capterra.com/cloud-pbx-software/)
-   [Capterra Shortlist](https://www.capterra.com/cloud-pbx-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popularsoftware products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

[

](https://www.capterra.com/p/175002/Grasshopper/)

## [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

[4.3 (358)](https://www.capterra.com/p/175002/Grasshopper/reviews/)[View all reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[](https://www.capterra.com/p/175002/Grasshopper/)

Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.

Overall Score

95/100

Popularity: 50/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.3

Features

4.2

Value for Money

4.3

Paid plans start at

$14.00Per Year

Free Trial

Free Version

Category Features

12/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/237272/Webex/)

## [Webex Suite](https://www.capterra.com/p/237272/Webex/)

[4.4 (7397)](https://www.capterra.com/p/237272/Webex/reviews/)[View all reviews](https://www.capterra.com/p/237272/Webex/reviews/)

[](https://www.capterra.com/p/237272/Webex/)

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform.

Overall Score

89/100

Popularity: 41/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.2

Features

4.3

Value for Money

4.2

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

22/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (915)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.

Overall Score

86/100

Popularity: 44/50

Ratings: 42/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

23/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

3CX is a Cloud PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry. Get it for free

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

24/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/113540/Bitrix24/)

## [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)

[4.2 (986)](https://www.capterra.com/p/113540/Bitrix24/reviews/)[View all reviews](https://www.capterra.com/p/113540/Bitrix24/reviews/)

[](https://www.capterra.com/p/113540/Bitrix24/)

Bitrix24 is a cloud PBX, call center and CRM in one! Trusted by 15 million businesses it's available in cloud and on-premise.

Overall Score

81/100

Popularity: 34/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.0

Customer Service

4.0

Features

4.3

Value for Money

4.2

Paid plans start at

€61.00Per Month

Free Trial

Free Version

Category Features

23/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/203084/VoIP-ms/)

## [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (697)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)[View all reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[](https://www.capterra.com/p/203084/VoIP-ms/)

Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.

Overall Score

81/100

Popularity: 31/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.7

Value for Money

4.8

Paid plans start at

$1.10Per Month

Free Trial

Free Version

Category Features

18/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (224)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

JustCall is an AI-powered cloud PBX platform that helps businesses connect with customers through voice, SMS, and WhatsApp.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

19/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163604/GoTo-Connect/)

## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

[4.5 (668)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)[View all reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[](https://www.capterra.com/p/163604/GoTo-Connect/)

GoTo makes IT and business communication easy so its customers can do what matters most.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

18/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/178227/JivoChat/)

## [JivoChat](https://www.capterra.com/p/178227/JivoChat/)

[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)[View all reviews](https://www.capterra.com/p/178227/JivoChat/reviews/)

[](https://www.capterra.com/p/178227/JivoChat/)

Live Chat & Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app.

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

$19.00Per Year

Free Trial

Free Version

Category Features

15/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/177646/Callture-Connect/)

## [Callture](https://www.capterra.com/p/177646/Callture-Connect/)

[4.8 (32)](https://www.capterra.com/p/177646/Callture-Connect/reviews/)[View all reviews](https://www.capterra.com/p/177646/Callture-Connect/reviews/)

[](https://www.capterra.com/p/177646/Callture-Connect/)

Phone services that helps businesses using call transfers, 3 way calling, call routing, call screening, music-on-hold, and more.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.8

Value for Money

4.7

Paid plans start at

$24.50Per Month

Free Trial

Free Version

Category Features

11/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169306/RingByName/)

## [RingByName](https://www.capterra.com/p/169306/RingByName/)

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)[View all reviews](https://www.capterra.com/p/169306/RingByName/reviews/)

[](https://www.capterra.com/p/169306/RingByName/)

RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.7

Paid plans start at

$28.95Per Month

Free Trial

Free Version

Category Features

24/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (862)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

[](https://www.capterra.com/p/169627/RingOver/)

Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.

Overall Score

74/100

Popularity: 25/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/182004/CloudTalk/)

## [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)[View all reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/)

CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today!

Overall Score

73/100

Popularity: 28/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.3

Value for Money

4.2

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1201)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

Advance your communications with the industry leader in hosted PBX.

Overall Score

70/100

Popularity: 23/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

22/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/264770/Acefone/)

## [Acefone](https://www.capterra.com/p/264770/Acefone/)

[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/)[View all reviews](https://www.capterra.com/p/264770/Acefone/reviews/)

[](https://www.capterra.com/p/264770/Acefone/)

No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.

Overall Score

69/100

Popularity: 19/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.6

Paid plans start at

$19.99Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/135636/Kixie-PowerCall/)

## [Kixie PowerCall](https://www.capterra.com/p/135636/Kixie-PowerCall/)

[4.6 (293)](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)[View all reviews](https://www.capterra.com/p/135636/Kixie-PowerCall/reviews/)

[](https://www.capterra.com/p/135636/Kixie-PowerCall/)

Kixie is an AI-powered revenue communications platform that enhances calling and texting for optimal performance and efficiency.

Overall Score

69/100

Popularity: 19/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.7

Features

4.6

Value for Money

4.6

Paid plans start at

Not provided by the vendor

Category Features

20/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187525/Virtual-Office/)

## [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)[View all reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.

Overall Score

61/100

Popularity: 14/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

3.7

Features

4.1

Value for Money

3.9

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

## [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)[View all reviews](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support.

Overall Score

56/100

Popularity: 7/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.9

Features

4.6

Value for Money

4.8

Paid plans start at

$18.00Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Cloud PBX Software](https://www.capterra.com/cloud-pbx-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:March 28, 2023