---
title: "2023 Capterra Shortlist for Cloud PBX | Capterra"
description: "Discover the highest-rated & most popular Cloud PBX Software of 2023. Make Capterra Shortlist your first stop when searching for software."
source_url: "https://www.capterra.com/cloud-pbx-software/shortlist/"
page_type: "shortlist"
language: "en"
---

# 2023 Capterra Shortlist for Cloud PBX

-   [All Products](https://www.capterra.com/cloud-pbx-software/)
-   [Capterra Shortlist](https://www.capterra.com/cloud-pbx-software/shortlist/)

[How it was made](#methodology)

## / Get to a better list with verified ratings & reviews

Capterra Shortlist charts the highest-rated and most popular software products. Explore, save your progress, and share with colleagues. Want to learn more? [Read Full Scoring Methodology](https://www.capterra.com/resources/proprietary-data-research/#capterra-shortlist-methodology)

## Our Top 5 Picks 2023 Capterra Shortlist

The five highest-scoring tools from our shortlist, compared on the metrics that matter most.

| Metric | [Grasshopper (Top Rated)](https://www.capterra.com/p/175002/Grasshopper/) | [Nextiva (Easy to Use)](https://www.capterra.com/p/175788/Nextiva/) | [3CX (Feature Rich)](https://www.capterra.com/p/158704/3CX/) | [VoIP.ms (Top Support)](https://www.capterra.com/p/203084/VoIP-ms/) | [JustCall (Great Value)](https://www.capterra.com/p/157853/JustCall/) |
| --- | --- | --- | --- | --- | --- |
| Rating | 4.3 (360 reviews) | 4.6 (919 reviews) | 4.4 (467 reviews) | 4.8 (698 reviews) | 4.1 (225 reviews) |
| Capterra score | 95/100 | 86/100 | 85/100 | 81/100 | 80/100 |
| Starting price | $14.00/year | $25.00/month | $350.00/year | $1.10/month | $29.00/month |
| Free plan | Not available | Not available | Available | Not available | Not available |
| Free trial | Available | Not available | 1-month trial | Not available | Available |
| Standout Feature | Employee Directory | Agent Interface | Activity/News Feed | SIP Trunking | Access Controls/Permissions |
| Integrations | 2 integrations | 9 integrations | 21 integrations | Not available | 60 integrations |

---

## Explore the Full Cloud PBX Shortlist

[

](https://www.capterra.com/p/175002/Grasshopper/)

## [Grasshopper](https://www.capterra.com/p/175002/Grasshopper/)

[4.3 (360)](https://www.capterra.com/p/175002/Grasshopper/reviews/)[View all reviews](https://www.capterra.com/p/175002/Grasshopper/reviews/)

[](https://www.capterra.com/p/175002/Grasshopper/)

Get the perfect phone number for your small business and turn the world into our office with the Grasshopper virtual phone system.

Overall Score

95/100

Popularity: 50/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.3

Features

4.2

Value for Money

4.2

Paid plans start at

$14.00Per Year

Free Trial

Free Version

Category Features

12/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/175788/Nextiva/)

## [Nextiva](https://www.capterra.com/p/175788/Nextiva/)

[4.6 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/)[View all reviews](https://www.capterra.com/p/175788/Nextiva/reviews/)

[](https://www.capterra.com/p/175788/Nextiva/)

Nextiva is an enterprise phone system with 40+ features, 99.999% uptime reliability, and 24/7 tech support.

Overall Score

86/100

Popularity: 44/50

Ratings: 42/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.5

Features

4.5

Value for Money

4.5

Paid plans start at

$25.00Per Month

Free Trial

Free Version

Category Features

23/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/158704/3CX/)

## [3CX](https://www.capterra.com/p/158704/3CX/)

[4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/)[View all reviews](https://www.capterra.com/p/158704/3CX/reviews/)

3CX is a Cloud PBX including video conferencing, live chat and mobile apps. Suitable for any business size or industry. Get it for free

Overall Score

85/100

Popularity: 37/50

Ratings: 48/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.1

Features

4.4

Value for Money

4.3

Paid plans start at

$350.00Per Year

Free Trial

Free Version

Category Features

21/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/203084/VoIP-ms/)

## [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)

[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)[View all reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[](https://www.capterra.com/p/203084/VoIP-ms/)

Complete self-serve communication platform offering a Hosted Phone Solution and SIP Trunking with a Pay-as-You-Go pricing.

Overall Score

81/100

Popularity: 31/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.8

Features

4.7

Value for Money

4.8

Paid plans start at

$1.10Per Month

Free Trial

Free Version

Category Features

18/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/157853/JustCall/)

## [JustCall](https://www.capterra.com/p/157853/JustCall/)

[4.1 (225)](https://www.capterra.com/p/157853/JustCall/reviews/)[View all reviews](https://www.capterra.com/p/157853/JustCall/reviews/)

[](https://www.capterra.com/p/157853/JustCall/)

Never miss a lead or customer call with JustCall's AI-powered communication platform. Voice, SMS, email & WhatsApp in one place.

Overall Score

80/100

Popularity: 33/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.3

Customer Service

4.1

Features

4.1

Value for Money

4.1

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

19/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/163604/GoTo-Connect/)

## [GoTo Connect](https://www.capterra.com/p/163604/GoTo-Connect/)

[4.5 (671)](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)[View all reviews](https://www.capterra.com/p/163604/GoTo-Connect/reviews/)

[](https://www.capterra.com/p/163604/GoTo-Connect/)

GoTo makes IT and business communication easy so its customers can do what matters most.

Overall Score

77/100

Popularity: 30/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.4

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

Not provided by the vendor

Category Features

18/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

## Get the full software list now

### The latest prices and features straight to your inbox. Compare anytime.

[

](https://www.capterra.com/p/178227/JivoChat/)

## [JivoChat](https://www.capterra.com/p/178227/JivoChat/)

[4.6 (105)](https://www.capterra.com/p/178227/JivoChat/reviews/)[View all reviews](https://www.capterra.com/p/178227/JivoChat/reviews/)

[](https://www.capterra.com/p/178227/JivoChat/)

Live Chat & Business Messenger with omnichannel features: Calls, Live Chat, Instagram, WhatsApp, Integrations and more. All in one app.

Overall Score

76/100

Popularity: 27/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.7

Customer Service

4.5

Features

4.5

Value for Money

4.4

Paid plans start at

$19.00Per Year

Free Trial

Free Version

Category Features

15/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/177646/Callture-Connect/)

## [Callture](https://www.capterra.com/p/177646/Callture-Connect/)

[4.8 (32)](https://www.capterra.com/p/177646/Callture-Connect/reviews/)[View all reviews](https://www.capterra.com/p/177646/Callture-Connect/reviews/)

[](https://www.capterra.com/p/177646/Callture-Connect/)

Phone services that helps businesses using call transfers, 3 way calling, call routing, call screening, music-on-hold, and more.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.7

Features

4.8

Value for Money

4.7

Paid plans start at

$24.50Per Month

Free Trial

Free Version

Category Features

11/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169306/RingByName/)

## [RingByName](https://www.capterra.com/p/169306/RingByName/)

[4.6 (69)](https://www.capterra.com/p/169306/RingByName/reviews/)[View all reviews](https://www.capterra.com/p/169306/RingByName/reviews/)

[](https://www.capterra.com/p/169306/RingByName/)

RingByName is a powerful cloud phone service designed to make your business more efficient and save you money.

Overall Score

74/100

Popularity: 24/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.8

Features

4.6

Value for Money

4.7

Paid plans start at

$28.95Per Month

Free Trial

Free Version

Category Features

24/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/169627/RingOver/)

## [Ringover](https://www.capterra.com/p/169627/RingOver/)

[4.7 (885)](https://www.capterra.com/p/169627/RingOver/reviews/)[View all reviews](https://www.capterra.com/p/169627/RingOver/reviews/)

Transform your customer experience with a simple communication solution that works effortlessly with your leading business tools.

Overall Score

74/100

Popularity: 25/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.8

Customer Service

4.6

Features

4.6

Value for Money

4.5

Paid plans start at

$29.00Per Month

Free Trial

Free Version

Category Features

24/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/182004/CloudTalk/)

## [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)

[4.4 (269)](https://www.capterra.com/p/182004/CloudTalk/reviews/)[View all reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/)

CloudTalk is an AI-powered, cloud-based call center software for sales and customer service teams. Start your FREE 14-day trial today!

Overall Score

73/100

Popularity: 28/50

Ratings: 45/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.3

Features

4.3

Value for Money

4.2

Paid plans start at

$19.00Per Month

Free Trial

Free Version

Category Features

20/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/242188/RingCentral-MVP/)

## [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

[4.2 (1206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)[View all reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[](https://www.capterra.com/p/242188/RingCentral-MVP/)

Advance your communications with the industry leader in hosted PBX.

Overall Score

70/100

Popularity: 23/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.2

Customer Service

4.0

Features

4.3

Value for Money

4.1

Paid plans start at

$30.00Per Month

Free Trial

Free Version

Category Features

22/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/264770/Acefone/)

## [Acefone](https://www.capterra.com/p/264770/Acefone/)

[4.6 (135)](https://www.capterra.com/p/264770/Acefone/reviews/)[View all reviews](https://www.capterra.com/p/264770/Acefone/reviews/)

[](https://www.capterra.com/p/264770/Acefone/)

No matter your business communication requirement, Acefone has you covered with its bespoke cloud telephony solutions.

Overall Score

69/100

Popularity: 19/50

Ratings: 50/50

Review Breakdown

Ease of Use

4.5

Customer Service

4.6

Features

4.6

Value for Money

4.6

Paid plans start at

$19.99Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/187525/Virtual-Office/)

## [8x8 Work](https://www.capterra.com/p/187525/Virtual-Office/)

[4.1 (309)](https://www.capterra.com/p/187525/Virtual-Office/reviews/)[View all reviews](https://www.capterra.com/p/187525/Virtual-Office/reviews/)

[](https://www.capterra.com/p/187525/Virtual-Office/)

8x8 Work: All-in-one collaboration hub - phone, video, messaging. Secure, unified communication for all, anytime, anywhere.

Overall Score

61/100

Popularity: 14/50

Ratings: 47/50

Review Breakdown

Ease of Use

4.1

Customer Service

3.7

Features

4.1

Value for Money

3.9

Paid plans start at

$24.00Per Month

Free Trial

Free Version

Category Features

26/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[

](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

## [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)

[4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)[View all reviews](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/)

Unlimited Voice, SMS, Fax, Chat, Video. Fully Customizable and Scalable to fit your Needs. All with our Award-winning 24/7/365 support.

Overall Score

56/100

Popularity: 7/50

Ratings: 49/50

Review Breakdown

Ease of Use

4.6

Customer Service

4.9

Features

4.6

Value for Money

4.8

Paid plans start at

$18.00Per Month

Free Trial

Free Version

Category Features

23/28

REVIEW BREAKDOWN

PRICING

PROS & CONS

[View All Cloud PBX Software](https://www.capterra.com/cloud-pbx-software/)

Most Popular

Popularity Score

Popular

Highly Rated

Ratings Score

Highest Rated

To ensure objectivity and avoid any bias, Capterra Shortlist mathematically combines two key dimensions: a ratings score and a popularity score. These two dimensions are combined to plot top products on the grid and create a total score for a stack-ranked list view—all independent of vendor influence.

Date published:March 28, 2023