--- title: "Best CMDB Software 2026 | Capterra" description: "Find the top CMDB software of 2026 on Capterra. Based on millions of verified user reviews - compare and filter for whats important to you to find the best tools for your needs." source_url: "https://www.capterra.com/cmdb-software/" page_type: "category" language: "en" --- # Best CMDB Software Last updated on August 20, 2026 How to find the right CMDB Software? Learn more from our team about CMDB Software pricing features and benefits in our CMDB Buyers Guide Verified Insights Provider data verified by our Software Research team and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) ## What is configuration management database (CMDB) software? Researched by: [Capterra](https://www.capterra.com/resources/author/capterra/) Updated on August 20, 2026 [Configuration management database (CMDB) software](https://www.capterra.com/cmdb-software/) allows organizations to track IT assets and see how these assets are related to one another. CMDB software solutions help manage IT inventory and software licensing, calculate return on investment (ROI), standardize methods for change control, and monitor IT metrics. * * * For more information consult our [CMDB Buyers Guide](#buyers-guide-content) ## Invgate Asset Management Rating: 4.4 out of 5 (14 reviews) Profile: [Invgate Asset Management](https://www.capterra.com/p/236456/InvGate-Insight/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Understand asset relationships with a clear map of IT infrastructure and dependencies, driving informed decisions. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Inventory Management: 4.8 rating - Asset Lifecycle Management: 4.3 rating - Alerts/Notifications: 4.5 rating - Customizable Fields: 4.0 rating #### Lowest rated features - Compliance Management: 3.5 rating - Reporting & Statistics: 4.0 rating - Data Visualization: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (14 reviews) ### Integrations tab Invgate Asset Management connects with 13+ software tools. [See all integrations](https://www.capterra.com/p/236456/InvGate-Insight/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Jira: 4.4 rating - Google Cloud: 4.7 rating - Remote Desktop Manager: 4.6 rating - Amazon EC2: 4.7 rating - RealVNC Connect: 4.4 rating - Azure Backup: 4.6 rating - Microsoft Entra ID: 4.7 rating - AWS Cloud9: 4.5 rating --- ## Freshservice Rating: 4.6 out of 5 (791 reviews) Profile: [Freshservice](https://www.capterra.com/p/132997/Freshservice/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Gain end-to-end visibility and prevent service disruptions with Freshservice's CMDB and dynamic dependency mapping. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Pros: - Streamlined team collaboration features - Robust workflow automation tools Cons: - Restrictive and basic reporting capabilities - Persistent bugs and limited customization #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Self Service Portal: 4.7 rating - Support Ticket Management: 4.8 rating - API: 4.6 rating - Service Level Agreement (SLA) Management: 4.6 rating #### Lowest rated features - Alerts/Escalation: 3.0 rating - Knowledge Base Management: 4.5 rating - Widgets: 4.5 rating - Alerts/Notifications: 4.0 rating #### Feature-related review snippet Reviewer: Lucas B. Reviewer details: Financial Services, 501-1,000 employees Published: February 20, 2026 > "Freshservice’s biggest strength, in my experience, is how effortlessly everything comes together in one clean, intuitive platform—its interface is easy to navigate, automation removes a ton of repetitive work, and the built‑in asset management gives you clear visibility without feeling overwhelming, making it a tool that genuinely improves daily workflows rather than adding complexity" ### Gallery tab Ease of use: 4.6 out of 5 (791 reviews) #### Related review snippet Reviewer: Akshay D. Reviewer details: Information Technology and Services, 201-500 employees Published: June 11, 2026 > "Freshservice offers a clean UI, powerful ticketing system, automation workflows, asset management, and strong integration support." ### Integrations tab Freshservice connects with 54+ software tools. [See all integrations](https://www.capterra.com/p/132997/Freshservice/#integrations) #### Most popular integrations - Salesforce Sales Cloud: 4.4 rating - Jira: 3.8 rating - Google Analytics 360: 4.7 rating - QuickBooks Online Advanced: 4.4 rating - Google Contacts: 4.7 rating - Harvest: 4.6 rating #### Integrations-related review snippet Reviewer: Mahesh M. Reviewer details: Information Services, 501-1,000 employees Published: March 17, 2026 > "The platform also integrates well with other tools, which helps maintain better visibility across IT operations." --- ## Cloudaware Rating: 4.0 out of 5 (3 reviews) Profile: [Cloudaware](https://www.capterra.com/p/159195/CloudAware/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? See every asset, everywhere. Gain real-time visibility across cloud and on-prem environments with a fully automated CMDB discovery. #### Rating breakdown - Ease of Use: 3.7 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.3 out of 5 - Value for Money: 3.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.10 Free trial: Yes Free demo: Yes ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Available - Knowledge Base Management: Available - IT Asset Tracking: Available - Prioritization: Available - API: Available ### Gallery tab Ease of use: 3.7 out of 5 (3 reviews) ### Integrations tab Cloudaware connects with 84+ software tools. [See all integrations](https://www.capterra.com/p/159195/CloudAware/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft Azure: 4.6 rating - JIRA Service Management: 4.5 rating - Datadog: 4.6 rating - New Relic: 4.5 rating - Nessus: 4.7 rating - Dynatrace: 4.6 rating - CrowdStrike: 4.7 rating - Nagios XI: 4.5 rating --- ## BOSSDesk Rating: 4.7 out of 5 (145 reviews) Profile: [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? BOSSDesk is an award winning fully integrated ITSM solution with a CMDB and available for both Cloud and On-Premise applications. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $29.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - Support Ticket Management: 4.6 rating - Knowledge Base Management: 4.4 rating - Incident Management: 4.3 rating - Self Service Portal: 5.0 rating #### Lowest rated features - Third-Party Integrations: 3.5 rating - Collaboration Tools: 3.0 rating - Configuration Management: 4.0 rating - Inventory Management: 4.5 rating #### Feature-related review snippet Reviewer: Nasser A. Reviewer details: Computer Networking, 51-200 employees Published: November 30, 2023 > "Very versatile to match the needs of organization." ### Gallery tab Ease of use: 4.6 out of 5 (145 reviews) #### Related review snippet Reviewer: Chrys N. Reviewer details: Public Policy, 1,001-5,000 employees Published: March 1, 2026 > "The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works." ### Integrations tab BOSSDesk connects with 3+ software tools. [See all integrations](https://www.capterra.com/p/144825/BOSS-Solutions/#integrations) #### Most popular integrations - TeamViewer ONE: 5.0 rating - Zapier: 4.7 rating - ChatGPT: 4.0 rating #### Integrations-related review snippet Reviewer: David C. Reviewer details: Government Administration, 501-1,000 employees Published: June 29, 2025 > "The development team is continuously rolling out new features at a fantastic pace, and they even built a new API to assist us in migrating from our legacy platform. " --- ## Virima Rating: 4.6 out of 5 (15 reviews) Profile: [Virima](https://www.capterra.com/p/178220/Virima/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Looking for an automated and visualized CMDB that is accurate, complete and most importantly insightful? Virima is redefining CMDB. #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $10000.00 Pricing details: Flat Rate, Per Year Free trial: Yes Free demo: Yes ### Features tab #### Highest rated features - IT Asset Management: 4.5 rating - Configuration Management: 5.0 rating - Inventory Management: 5.0 rating - Access Controls/Permissions: 4.0 rating #### Lowest rated features - Alerts/Notifications: 3.0 rating - Self Service Portal: 3.0 rating - Help Desk Management: 4.0 rating - Incident Management: 4.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (15 reviews) ### Integrations tab Virima connects with 9+ software tools. [See all integrations](https://www.capterra.com/p/178220/Virima/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft Azure: 4.6 rating - ServiceNow: 4.5 rating - Cherwell Service Management: 4.3 rating - AWS Config: 4.6 rating - HaloITSM: 4.7 rating - Hornbill: 4.7 rating - Xurrent: 4.7 rating - Ivanti Neurons for ITAM: 4.0 rating --- ## JIRA Service Management Rating: 4.5 out of 5 (772 reviews) Profile: [JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? ITSM solution that helps teams deliver IT and employee support as well as service through AI automation, self-service & collaboration. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Pros: - Integrated cross-team collaboration tools - Streamlined request tracking system Cons: - High and scaling licensing costs - Complex access and permissions setup #### Starting price Starting price: $20.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Help Desk Management: 5.0 rating - IT Asset Management: 5.0 rating - Access Controls/Permissions: 4.0 rating - Alerts/Escalation: 4.0 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Knowledge Base Management: 4.0 rating - Support Ticket Management: 4.0 rating - Support Ticket Tracking: 4.0 rating #### Feature-related review snippet Reviewer: Bishal D. Reviewer details: Computer Software, 11-50 employees Published: November 3, 2023 > "I love its user-friendly interface and its automation." ### Gallery tab Ease of use: 4.2 out of 5 (772 reviews) #### Related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." ### Integrations tab JIRA Service Management connects with 75+ software tools. [See all integrations](https://www.capterra.com/p/227102/JIRA-Service-Management/#integrations) #### Most popular integrations - Jira: 4.8 rating - Asana: 4.5 rating - Docusign: 4.7 rating - Hootsuite: 4.4 rating - Confluence: 4.5 rating - Freshdesk: 4.5 rating #### Integrations-related review snippet Reviewer: Benjamin T. Reviewer details: Telecommunications, 201-500 employees Published: May 6, 2026 > "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations." --- ## SolarWinds Service Desk Rating: 4.6 out of 5 (577 reviews) Profile: [SolarWinds Service Desk](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Visualize dependencies and speed up resolution with a fully integrated CMDB. Map assets, risks, and changes in one view. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $39.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Not available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Available - Knowledge Base Management: Available - IT Asset Tracking: Available - Prioritization: Available - API: Available #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Higher Education, 501-1,000 employees Published: October 19, 2020 > "It has a clean, easy to use, and intuitive interface." ### Gallery tab Ease of use: 4.6 out of 5 (577 reviews) #### Related review snippet Reviewer: Jesse Z. Reviewer details: Computer Software, 51-200 employees Published: August 21, 2025 > "I personally like how it is easy to view helpdesk tickets, update them, and then close them." ### Integrations tab SolarWinds Service Desk connects with 27+ software tools. [See all integrations](https://www.capterra.com/p/129478/Solarwinds-Service-Desk/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Salesforce Sales Cloud: 4.4 rating - Google Workspace: 4.7 rating - Jira: 4.0 rating - Gmail: 4.8 rating - Zendesk Suite: 4.0 rating - Zapier: 4.7 rating --- ## ServiceNow Rating: 4.5 out of 5 (356 reviews) Profile: [ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Allows you to deliver high-performance business services with visibility & AIOps. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.3 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Pros: - Extensive feature set for IT - Comprehensive workflow automation platform Cons: - High cost for smaller organizations - Occasional sluggish performance issues #### Starting price Starting price: $100.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Incident Management: 4.8 rating - Service Level Agreement (SLA) Management: 4.6 rating - Change Management: 4.5 rating - Support Ticket Management: 4.9 rating #### Lowest rated features - Alerts/Notifications: 4.3 rating - Problem Management: 4.0 rating - IT Asset Management: 4.4 rating - Activity Dashboard: 4.3 rating #### Feature-related review snippet Reviewer: Verified Reviewer Reviewer details: Information Technology and Services, 10,001+ employees Published: May 29, 2025 > "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all functions." ### Gallery tab Ease of use: 4.2 out of 5 (356 reviews) #### Related review snippet Reviewer: Liz D. Reviewer details: Telecommunications, 11-50 employees Published: July 22, 2026 > "it offers a structured way to manage tickets, automate processes, and improve response times, which is essential in network operations." ### Integrations tab ServiceNow connects with 86+ software tools. [See all integrations](https://www.capterra.com/p/254088/ServiceNow/#integrations) #### Most popular integrations - Slack: 4.1 rating - Microsoft 365: 4.2 rating - GitHub: 4.8 rating - Zapier: 4.7 rating - Bitbucket: 4.6 rating - Salesforce Marketing Cloud: 4.2 rating #### Integrations-related review snippet Reviewer: Ahmed K. Reviewer details: Health, Wellness and Fitness, 51-200 employees Published: March 13, 2025 > "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues, and ensure seamless communication across teams." --- ## Vivantio Rating: 4.3 out of 5 (178 reviews) Profile: [Vivantio](https://www.capterra.com/p/216733/Vivantio/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Vivantio's CMDB provides robust asset tracking, automated IT workflows, a centralized knowledge base, and self-service portals. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.2 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $49.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Not available - Knowledge Base Management: Available - IT Asset Tracking: Available - Prioritization: Available - API: Available #### Feature-related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Gallery tab Ease of use: 4.2 out of 5 (178 reviews) #### Related review snippet Reviewer: Jason S. Reviewer details: Logistics and Supply Chain, 201-500 employees Published: September 20, 2023 > "Clean, Crisp interface allowing for easy tracking and the ability to customise the interface to the business needs." ### Integrations tab Vivantio connects with 57+ software tools. [See all integrations](https://www.capterra.com/p/216733/Vivantio/#integrations) #### Most popular integrations - Slack: 4.7 rating - Jira: 4.4 rating - Microsoft 365: 5.0 rating - Gmail: 4.8 rating - Microsoft Teams: 4.5 rating - Microsoft Azure: 4.6 rating - Spiceworks Cloud Help Desk: 4.4 rating - Twilio: 4.4 rating - Salesforce Platform: 4.4 rating --- ## TOPdesk Rating: 4.4 out of 5 (111 reviews) Profile: [TOPdesk](https://www.capterra.com/p/127562/TOPdesk/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Our software lets you customize your templates & design an unlimited number of asset cards, to capture exactly the information you need #### Rating breakdown - Ease of Use: 4.3 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €61.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Incident Management: 4.8 rating - Knowledge Base Management: 3.8 rating - Access Controls/Permissions: 4.3 rating #### Lowest rated features - Inventory Management: 3.0 rating - Workflow Management: 3.0 rating - Alerts/Notifications: 4.0 rating - Help Desk Management: 5.0 rating ### Gallery tab Ease of use: 4.3 out of 5 (111 reviews) #### Related review snippet Reviewer: Will B. Reviewer details: Education Management, 11-50 employees Published: February 24, 2026 > "It allows for a great degree of detail and flexibility." ### Integrations tab TOPdesk connects with 50+ software tools. [See all integrations](https://www.capterra.com/p/127562/TOPdesk/#integrations) #### Most popular integrations - Trello: 4.5 rating - Jira: 4.0 rating - TeamViewer ONE: 4.6 rating - Microsoft Outlook: 4.5 rating - BeyondTrust Remote Support: 4.6 rating - Microsoft Power BI: 4.5 rating - Okta: 4.7 rating - Bird: 4.4 rating - OneLogin: 4.6 rating --- ## Device42 Rating: 4.8 out of 5 (85 reviews) Profile: [Device42](https://www.capterra.com/p/144214/Device42/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Accurately document and automate your infrastructure with a the Device42 CMDB, including autodiscovery, DCIM, ITAM, IPAM, and more! #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.8 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.8 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $20.00 Pricing details: Per User, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Inventory Management: 4.7 rating - Configuration Management: 4.4 rating - Device Auto Discovery: 4.6 rating - IT Asset Management: 4.8 rating #### Lowest rated features - Compliance Management: 3.0 rating - Change Management: 4.3 rating - Alerts/Notifications: 4.5 rating - Drag & Drop: 4.0 rating #### Feature-related review snippet Reviewer: Manijith P. Reviewer details: Semiconductors, 10,001+ employees Published: June 25, 2026 > "It scales really well for larger organizations and does a good job handling growing IT operations without much hassle." ### Gallery tab Ease of use: 4.7 out of 5 (85 reviews) #### Related review snippet Reviewer: Rithik R. Reviewer details: Biotechnology, 1-10 employees Published: May 27, 2026 > "It helped us effectively track change requests, monitor evaluations and long-running processes, identify risks early, and streamline overall IT operations." ### Integrations tab Device42 connects with 6+ software tools. [See all integrations](https://www.capterra.com/p/144214/Device42/#integrations) #### Most popular integrations - Jira: 5.0 rating - Zendesk Suite: 4.4 rating - Confluence: 4.5 rating - Zapier: 4.7 rating - ServiceNow: 5.0 rating - Chef Enterprise Automation Stack: 4.4 rating #### Integrations-related review snippet Reviewer: Shruti M. Reviewer details: Electrical/Electronic Manufacturing, 201-500 employees Published: June 30, 2026 > "After the initial implementation, Device42 became an important part of our daily IT operations." --- ## Alloy Navigator Rating: 4.6 out of 5 (67 reviews) Profile: [Alloy Navigator](https://www.capterra.com/p/108129/Alloy-Navigator/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Alloy Navigator is a real-world solution beautifully designed for real-world customers, built by real-world IT people just like you. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $19.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Available - Knowledge Base Management: Available - IT Asset Tracking: Available - Prioritization: Available - API: Available #### Feature-related review snippet Reviewer: Simon R. Reviewer details: Computer Software, 1-10 employees Published: August 29, 2023 > "The amount of customization I found to be very useful. When working with tickets you can see all the right information at a single glance so you don't have to spend so much time looking for tick and customer information." ### Gallery tab Ease of use: 4.2 out of 5 (67 reviews) #### Related review snippet Reviewer: Audrey B. Reviewer details: Oil & Energy, 1,001-5,000 employees Published: October 31, 2023 > "It effortlessly adapts to our specific needs and requirements, allowing us to customize and tailor it to suit our desired workflow." ### Integrations tab Alloy Navigator connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/108129/Alloy-Navigator/#integrations) #### Most popular integrations - Microsoft 365: 4.6 rating - Microsoft Teams: 4.5 rating - Zapier: 4.7 rating - Microsoft Outlook: 4.5 rating - Microsoft Azure: 4.6 rating - Twitter/X: 4.5 rating #### Integrations-related review snippet Reviewer: Beth V. Reviewer details: Mental Health Care, 51-200 employees Published: November 30, 2023 > "I feel that once we integrate purchasing into our Alloy workflow, our data will be so invaluable. " --- ## Deepser Rating: 4.6 out of 5 (57 reviews) Profile: [Deepser](https://www.capterra.com/p/178946/Deepser/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Improve the efficiency of your organization by managing company resources and optimizing purchases faster with native AI. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $28.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Knowledge Base Management: 5.0 rating - Support Ticket Management: 5.0 rating - Incident Management: 5.0 rating #### Feature-related review snippet Reviewer: Navpreet K. Reviewer details: Computer & Network Security, 11-50 employees Published: May 21, 2026 > "Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs." ### Gallery tab Ease of use: 4.5 out of 5 (57 reviews) #### Related review snippet Reviewer: Navpreet K. Reviewer details: Computer & Network Security, 11-50 employees Published: May 21, 2026 > "Overall, One of the best features is its customization capability, allowing businesses to adapt workflows and dashboards to their specific needs." ### Integrations tab Deepser connects with 20+ software tools. [See all integrations](https://www.capterra.com/p/178946/Deepser/#integrations) #### Most popular integrations - Mailchimp: 4.5 rating - Microsoft 365: 4.0 rating - TeamViewer ONE: 4.6 rating - Microsoft Azure: 4.6 rating - AnyDesk: 4.6 rating - ManageEngine OpManager: 4.6 rating - baramundi Management Suite: 4.6 rating - Microsoft Entra ID: 4.0 rating - OAuth: 4.0 rating --- ## ChangeGear Rating: 4.0 out of 5 (51 reviews) Profile: [ChangeGear](https://www.capterra.com/p/146239/ChangeGear-ITSM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Deploy a CMDB that improves visibility of IT resources, reduces operating costs, supports strong IT controls and meets compliance. #### Rating breakdown - Ease of Use: 3.9 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.0 out of 5 - Value for Money: 4.1 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Year Free trial: No Free demo: No ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Available - Knowledge Base Management: Available - IT Asset Tracking: Not available - Prioritization: Available - API: Available ### Gallery tab Ease of use: 3.9 out of 5 (51 reviews) #### Related review snippet Reviewer: Zalman N. Reviewer details: Information Technology and Services, 501-1,000 employees Published: November 27, 2025 > "ChangeGear has greatly improved our ticket and incident management." ### Integrations tab ChangeGear connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/146239/ChangeGear-ITSM/#integrations) #### Most popular integrations - Jira: 4.4 rating - Microsoft SharePoint: 4.4 rating - Network Performance Monitor: 4.5 rating - Callture: 4.8 rating --- ## Motadata ServiceOps Rating: 4.6 out of 5 (50 reviews) Profile: [Motadata ServiceOps](https://www.capterra.com/p/153905/Motadata/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Motadata ServiceOps is an AI-enabled ITSM platform to streamline business processes with complete ESM capabilities. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.5 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Usage Based, Per Year Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Data Visualization: 5.0 rating - Incident Management: 5.0 rating - Workflow Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (50 reviews) #### Related review snippet Reviewer: syam prasad C. Reviewer details: Real Estate, 501-1,000 employees Published: November 25, 2024 > "Motadata ServiceOps simplifies IT asset management with real-time tracking, customizable dashboards, lifecycle management, and detailed reporting" --- ## AWS Config Rating: 4.6 out of 5 (45 reviews) Profile: [AWS Config](https://www.capterra.com/p/205398/AWS-Config/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Config Tool from AWS is a cloud-based that helps businesses assess, audit, and evaluate multi-account AWS environments. #### Rating breakdown - Ease of Use: 4.1 out of 5 - Customer Service: 4.4 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.4 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $0.00 Pricing details: Usage Based Free trial: No Free demo: No ### Features tab #### Highest rated features - Workflow Management: 5.0 rating - Configuration Management: 4.5 rating - IT Asset Management: 4.5 rating - Change Management: 4.0 rating #### Lowest rated features - API: 2.0 rating - Data Visualization: 3.5 rating - Alerts/Escalation: 4.0 rating - Compliance Management: 5.0 rating #### Feature-related review snippet Reviewer: Paolo C. Reviewer details: Computer Software, Self-employed Published: August 25, 2021 > "I like the simplicity of this product: centralize the configuration in it and use it traverseley for most of AWS services" ### Gallery tab Ease of use: 4.1 out of 5 (45 reviews) #### Related review snippet Reviewer: Manuela M. Reviewer details: Hospitality, 10,001+ employees Published: March 5, 2025 > "Its automated rules and integration with AWS services enhance security and governance." ### Integrations tab AWS Config connects with 4+ software tools. [See all integrations](https://www.capterra.com/p/205398/AWS-Config/#integrations) #### Most popular integrations - Jira: 4.0 rating - AWS Systems Manager: 4.5 rating - AWS CloudTrail: 4.5 rating - AWS Organizations: 5.0 rating #### Integrations-related review snippet Reviewer: Manuela M. Reviewer details: Hospitality, 10,001+ employees Published: March 5, 2025 > "Its automated rules and integration with AWS services enhance security and governance." --- ## HaloITSM Rating: 4.7 out of 5 (44 reviews) Profile: [HaloITSM](https://www.capterra.com/p/200140/HaloITSM/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? HaloITSM is a centralized, all-inclusive Enterprise Service Management platform - the single pane of glass for your organization. #### Rating breakdown - Ease of Use: 4.6 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: £45.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Service Level Agreement (SLA) Management: 5.0 rating - Support Ticket Management: 5.0 rating - Device Auto Discovery: 4.0 rating - Email Management: 4.0 rating #### Lowest rated features - Inventory Management: 3.0 rating - Incident Management: 4.0 rating - Problem Management: 4.0 rating - Reporting & Statistics: 4.0 rating #### Feature-related review snippet Reviewer: Ash C. Reviewer details: Health, Wellness and Fitness, 501-1,000 employees Published: July 25, 2025 > "The UI is intuitive, and once you've got the hang of it, the admin tools are powerful enough to manage everything without needing external dev support." ### Gallery tab Ease of use: 4.6 out of 5 (44 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Entertainment, 501-1,000 employees Published: April 24, 2026 > "HaloITSM is highly flexible and adapts well to a complex environment like a large zoo, where IT supports a wide mix of users, systems, and locations." ### Integrations tab HaloITSM connects with 42+ software tools. [See all integrations](https://www.capterra.com/p/200140/HaloITSM/#integrations) #### Most popular integrations - TeamViewer ONE: 4.6 rating - Microsoft Teams: 4.0 rating - QuickBooks Online: 4.3 rating - Webex Suite: 4.4 rating - Dynamics 365: 4.4 rating - Xero: 4.4 rating - Zapier: 4.7 rating - BeyondTrust Remote Support: 4.6 rating - Microsoft Azure: 4.8 rating --- ## GLPI Rating: 4.5 out of 5 (41 reviews) Profile: [GLPI](https://www.capterra.com/p/126254/GLPi/) Visible tabs: Overview, Features, Gallery ### Overview tab #### What is this product about? Web-based Open Source ITSM and Service Desk Software. It provides automatic inventory, software deployment & ITIL compatible Helpdesk. #### Rating breakdown - Ease of Use: 4.4 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.3 out of 5 - Value for Money: 4.6 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €19.00 Pricing details: Flat Rate, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Reporting & Statistics: 3.5 rating - Change Management: 5.0 rating - IT Asset Tracking: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Configuration Management: 4.0 rating - Inventory Management: 4.0 rating - Self Service Portal: 5.0 rating - Task Management: 5.0 rating ### Gallery tab Ease of use: 4.4 out of 5 (41 reviews) #### Related review snippet Reviewer: Verified Reviewer Reviewer details: Outsourcing/Offshoring, 11-50 employees Published: December 10, 2024 > "GLPI is an interesting tool that facilitates work and organization in the helpdesk department." --- ## AssetSonar Rating: 4.6 out of 5 (39 reviews) Profile: [AssetSonar](https://www.capterra.com/p/157754/Asset-Sonar/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? AssetSonar turns CMDB into a live IT Graph, linking assets, software, users, tickets, and workflows for contextual IT operations. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.6 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Asset Lifecycle Management: 5.0 rating - Customizable Reports: 5.0 rating - IT Asset Tracking: 5.0 rating - Reporting & Statistics: 5.0 rating #### Lowest rated features - Widgets: 4.0 rating #### Feature-related review snippet Reviewer: Katherine I. Reviewer details: Hospital & Health Care, 51-200 employees Published: July 8, 2025 > "great UX that's easy to navigate. Although their UX has had a major upgrade recently, it doesn't have that "whole new world" issue a lot of platforms have where suddenly navigating your own solution is impossible." ### Gallery tab Ease of use: 4.5 out of 5 (39 reviews) #### Related review snippet Reviewer: Drew L. Reviewer details: Consumer Goods, 201-500 employees Published: August 3, 2026 > "The software license optimization tools helped us identify unused subscriptions, which saved us significant money during renewal periods." ### Integrations tab AssetSonar connects with 29+ software tools. [See all integrations](https://www.capterra.com/p/157754/Asset-Sonar/#integrations) #### Most popular integrations - Dropbox: 4.5 rating - OneDrive: 4.5 rating - Zendesk Suite: 4.4 rating - Okta: 4.0 rating - JIRA Service Management: 5.0 rating - Jamf Pro: 4.2 rating #### Integrations-related review snippet Reviewer: Brittany F. Reviewer details: Non-Profit Organization Management, 51-200 employees Published: November 17, 2024 > "What I appreciate most about AssetSonar is its seamless integration with JAMF Pro, which allows us to manage our Apple assets more effectively." --- ## Qualys Cloud Platform Rating: 4.0 out of 5 (33 reviews) Profile: [Qualys Cloud Platform](https://www.capterra.com/p/82971/QualysGuard-Enterprise/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Monitors the vulnerability management process, tracks remediation and ensures policy compliance. #### Rating breakdown - Ease of Use: 4.0 out of 5 - Customer Service: 4.0 out of 5 - Features: 4.2 out of 5 - Value for Money: 3.9 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Inventory Management: Not available - Service Level Agreement (SLA) Management: Not available - Configuration Management: Available - Workflow Management: Not available - IT Asset Management: Not available - Change Management: Not available - Data Visualization: Not available - Device Auto Discovery: Not available - Knowledge Base Management: Not available - IT Asset Tracking: Available - Prioritization: Not available - API: Available #### Feature-related review snippet Reviewer: Amisha J. Reviewer details: Computer & Network Security, 11-50 employees Published: March 9, 2026 > "The customer support and documentation are very helpful during setup and troubleshooting, and once users understand the interface the platform become efficient to use for daily security operations." ### Gallery tab Ease of use: 4.0 out of 5 (33 reviews) #### Related review snippet Reviewer: Amisha J. Reviewer details: Computer & Network Security, 11-50 employees Published: March 9, 2026 > "The customer support and documentation are very helpful during setup and troubleshooting, and once users understand the interface the platform become efficient to use for daily security operations." ### Integrations tab Qualys Cloud Platform connects with 2+ software tools. [See all integrations](https://www.capterra.com/p/82971/QualysGuard-Enterprise/#integrations) #### Most popular integrations - Google Cloud: 4.7 rating - Microsoft Azure: 5.0 rating --- ## Aptien Rating: 4.8 out of 5 (30 reviews) Profile: [Aptien](https://www.capterra.com/p/146132/Aptien/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Simple to use CMDB solution ideal for SMBs. It keeps an eye on all hardware, software and its documentation. #### Rating breakdown - Ease of Use: 4.8 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.7 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $30.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Most popular features - Inventory Management: Available - Service Level Agreement (SLA) Management: Available - Configuration Management: Available - Workflow Management: Available - IT Asset Management: Available - Change Management: Available - Data Visualization: Available - Device Auto Discovery: Not available - Knowledge Base Management: Available - IT Asset Tracking: Available - Prioritization: Available - API: Not available ### Gallery tab Ease of use: 4.8 out of 5 (30 reviews) ### Integrations tab Aptien connects with 11+ software tools. [See all integrations](https://www.capterra.com/p/146132/Aptien/#integrations) #### Most popular integrations - Google Drive: 4.8 rating - Slack: 4.7 rating - Dropbox: 4.5 rating - Mailchimp: 4.5 rating - Microsoft 365: 4.6 rating - OneDrive: 4.5 rating - Microsoft SharePoint: 4.4 rating - Microsoft Outlook: 4.5 rating - Microsoft Azure: 4.6 rating --- ## Inserve Rating: 4.7 out of 5 (30 reviews) Profile: [Inserve](https://www.capterra.com/p/203908/Inserve/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Inserve offer business software especially made for Managed Service Providers. #### Rating breakdown - Ease of Use: 4.7 out of 5 - Customer Service: 4.9 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: €63.00 Pricing details: Per User, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Task Management: 4.3 rating - Self Service Portal: 4.0 rating - Customizable Fields: 4.0 rating - Reporting & Statistics: 3.0 rating #### Lowest rated features - Access Controls/Permissions: 2.0 rating - Customizable Reports: 3.0 rating - Configuration Management: 4.0 rating - Data Import/Export: 4.0 rating ### Gallery tab Ease of use: 4.7 out of 5 (30 reviews) ### Integrations tab Inserve connects with 18+ software tools. [See all integrations](https://www.capterra.com/p/203908/Inserve/#integrations) #### Most popular integrations - Microsoft 365: 4.1 rating - 3CX: 2.0 rating - N-sight RMM: 4.3 rating - Teamleader: 4.2 rating - Datto RMM: 4.3 rating - Simplicate: 4.6 rating - Gripp: 4.5 rating - Snelstart: 1.0 rating - WeFact: 4.5 rating --- ## Summit Rating: 4.4 out of 5 (27 reviews) Profile: [Summit](https://www.capterra.com/p/146506/SUMMIT/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? SymphonyAI helps enterprises dramatically reduce the cost and complexity of IT Management while improving efficiency and productivity. #### Rating breakdown - Ease of Use: 4.5 out of 5 - Customer Service: 4.1 out of 5 - Features: 4.5 out of 5 - Value for Money: 4.5 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $89.00 Pricing details: Per User, Per Month Free trial: No Free demo: No ### Features tab #### Highest rated features - Incident Management: 5.0 rating - Service Level Agreement (SLA) Management: 5.0 rating - IT Asset Management: 5.0 rating - Knowledge Base Management: 5.0 rating #### Lowest rated features - Configuration Management: 4.0 rating - Inventory Management: 4.0 rating - Support Ticket Management: 5.0 rating - Change Management: 5.0 rating ### Gallery tab Ease of use: 4.5 out of 5 (27 reviews) #### Related review snippet Reviewer: Tristan L. Reviewer details: Banking, 51-200 employees Published: November 15, 2022 > "You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization. " ### Integrations tab Summit connects with 25+ software tools. [See all integrations](https://www.capterra.com/p/146506/SUMMIT/#integrations) #### Most popular integrations - Slack: 4.7 rating - Microsoft Excel: 4.8 rating - Jira: 3.0 rating - Microsoft 365: 4.6 rating - Gmail: 4.8 rating - GitHub: 4.8 rating #### Integrations-related review snippet Reviewer: Tristan L. Reviewer details: Banking, 51-200 employees Published: November 15, 2022 > "You have multiple methods to automate/integrate with SummitAI from central data repositories throughout the organization. " --- ## Canfigure Rating: 4.7 out of 5 (23 reviews) Profile: [Canfigure](https://www.capterra.com/p/184941/Canfigure/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Canfigure is a modular asset management solution that offers ITIL Service Desk, CMDB, Change Management and more. SaaS or on-premise. #### Rating breakdown - Ease of Use: 4.9 out of 5 - Customer Service: 4.7 out of 5 - Features: 4.6 out of 5 - Value for Money: 4.7 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: $395.00 Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Support Ticket Management: 4.7 rating - Incident Management: 5.0 rating - Inventory Management: 4.5 rating - Email Management: 5.0 rating #### Lowest rated features - Alerts/Notifications: 4.0 rating - Task Management: 4.0 rating - Help Desk Management: 5.0 rating - Service Level Agreement (SLA) Management: 5.0 rating ### Gallery tab Ease of use: 4.9 out of 5 (23 reviews) #### Related review snippet Reviewer: Brad V. Reviewer details: Semiconductors, 501-1,000 employees Published: May 12, 2026 > "It’s played a key role in supporting IT operations without requiring a big investment." ### Integrations tab Canfigure connects with 10+ software tools. [See all integrations](https://www.capterra.com/p/184941/Canfigure/#integrations) #### Most popular integrations - QuickBooks Enterprise: 4.5 rating - Smartsheet: 4.5 rating - Xero: 4.4 rating - Microsoft Outlook: 4.5 rating - Google Cloud: 4.7 rating - ServiceNow: 4.5 rating - Microsoft Entra ID: 4.7 rating - Nmap: 4.8 rating - SMTP: 3.5 rating --- ## vScope Rating: 4.7 out of 5 (21 reviews) Profile: [vScope](https://www.capterra.com/p/167864/vScope/) Visible tabs: Overview, Features, Gallery, Integrations ### Overview tab #### What is this product about? Great Teams Have Great IT Visibility. vScope offers companies leading IT Inventory to help build a more productive organization. #### Rating breakdown - Ease of Use: 4.2 out of 5 - Customer Service: 5.0 out of 5 - Features: 4.4 out of 5 - Value for Money: 4.3 out of 5 #### Pros and cons based on reviews Not available #### Starting price Starting price: Not available Pricing details: Per Feature, Per Month Free trial: Yes Free demo: No ### Features tab #### Highest rated features - Device Auto Discovery: 5.0 rating - Inventory Management: 5.0 rating - Customizable Reports: 4.0 rating - Data Visualization: 3.0 rating ### Gallery tab Ease of use: 4.2 out of 5 (21 reviews) #### Related review snippet Reviewer: Magnus A. Reviewer details: Information Services, 201-500 employees Published: December 19, 2023 > "Very good tool for companies that has not already invested in different products for specific purposes." ### Integrations tab vScope connects with 16+ software tools. [See all integrations](https://www.capterra.com/p/167864/vScope/#integrations) #### Most popular integrations - Google Workspace: 4.7 rating - Microsoft 365: 4.0 rating - MySQL: 4.6 rating - Microsoft SQL Server: 4.0 rating - Microsoft Azure: 4.0 rating - ManageEngine Endpoint Central: 4.6 rating - Docker: 4.6 rating - AWS Lambda: 4.6 rating - System Center: 4.4 rating --- Page 1 of 2 ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Filter (58) Products: Sort By: Featured Partners * * * Plan Type Free Trial Popular 85% of professionals opt for a 30-day trial before the software purchase Other subsciption plans: Free Version Monthly Subscription Annual Subscription One-Time License Key Features All key features Popular We have selected the most important and critical features as defined by Capterra user reviews AI Copilot API Asset Lifecycle Management Change Management Compliance Management Configuration Management Contract/License Management Data Visualization Device Auto Discovery Generative AI Impact Management Inventory Management IT Asset Management IT Asset Tracking Knowledge Base Management License Management Performance Monitoring Prioritization Relationship Mapping Service Level Agreement (SLA) Management Workflow Management Deployment Cloud, SaaS, Web-Based Desktop Mac Desktop Windows Desktop Linux On-Premise Windows On-Premise Linux Desktop Chromebook Mobile Android Mobile iPhone Mobile iPad Related Software Category: [Change Management Software](https://www.capterra.com/change-management-software/)[Configuration Management Tools Software](https://www.capterra.com/configuration-tools-software/)[Remote Support Software](https://www.capterra.com/remote-support-software/)[Mobile Device Management Software](https://www.capterra.com/mobile-device-management-software/)[IT Asset Management Software](https://www.capterra.com/it-asset-management-software/)[Patch Management Software](https://www.capterra.com/patch-management-software/)[Disk Imaging Software](https://www.capterra.com/disk-imaging-software/)[Mobility Software](https://www.capterra.com/mobility-software/)[Unified Endpoint Management (UEM) Software](https://www.capterra.com/unified-endpoint-management-software/) I'm looking for CMDB Software that is: [Free](https://www.capterra.com/cmdb-software/s/free/) Table of Contents - [The benefits of CMDB software](#the-benefits-of-cmdb-software) - [Typical features of CMDB software](#typical-features-of-cmdb-software) - [The cost of CMDB software](#the-cost-of-cmdb-software) - [Considerations when purchasing CMDB software](#considerations-when-purchasing-cmdb-software) - [Relevant CMDB software trends](#relevant-cmdb-software-trends) ## The benefits of CMDB software - **Logistical control:** By creating a central repository of all IT assets and their interdependencies, companies can readily measure and analyze the effects that a change in one system will have on other related systems. Hardware and software specifications are tracked to facilitate the rapid deployment of either new system implementations or upgrades. - **Licensing compliance:** CMDB software is specifically designed to track the quantity and types of licenses for software assets in an organization. In doing so, organizations can effectively comply with licensing structures for currently deployed technologies and predict the cost of additional licenses. - **Accurate ROI calculations:** By analyzing usage metrics, CMDB software allows businesses to more effectively calculate the ROI of their hardware and software investments. * * * ## Typical features of CMDB software - **Change management:** Ensures the use of standardized methods and procedures for handling changes in IT infrastructure. - **Configuration management:** Establishes the accurate configuration of an IT asset based on design and operational specifications; ensures IT assets perform consistently to meet desired benchmarks. - **Asset management:** Enables users to track and manage IT inventory. - **Device auto discovery:** Periodically scans the network and executes predefined actions upon discovery. - **License management:** Tracks and organizes the number of licenses available to (or potentially required by) the organization. - **Performance monitoring:** Monitors and measures relevant metrics to assess the performance of IT resources. - **Knowledge management:** Systematically manages knowledge assets for the purpose of creating value and meeting tactical and strategic requirements. Capterra's [CMDB directory](https://www.capterra.com/cmdb-software/) lets you filter by feature(s) to view only options that meet your business needs, which can help you narrow your software shortlist. * * * ## The cost of CMDB software Most CMDB apps in the market are priced on a "per user, per month" basis or as an annual license: **Price** **ranges\*:** - $11.99 - $200 per user, per month - $1,499 per year _\* The pricing included is for the entry-level/lowest-priced offering that was found on vendor websites on November 29, 2018._ Pricing for CMDB software can be hard to find on vendor websites but based on available information, these are the most common ranges. You know always contact vendors directly for the most accurate pricing information. The above list summarizes pricing for the base plans of most products. A higher-priced premium product may include additional features. * * * ## Considerations when purchasing CMDB software - **Overall cost vs. day-to-day operational costs:** Whereas IT Asset Management (ITAM) software is used to track and project an IT asset's cost over its life cycle (mostly for accounting purposes), CMDB software focuses on the day-to-day operation of an organization's IT configuration - mainly how changes in the operating environment will affect other systems. Some products offer functionality for both ITAM and CMDB. A clear prioritization of long-term IT goals will help you select an appropriate product for your organization. - **Auto discovery:** While most CMDB programs contain fields for recording version numbers of software used by an organization, some go a step further by proactively searching an organization's infrastructure for out-of-date versions, and then performing upgrades automatically to ensure that versions match the desired configuration scheme. Auto discovery will also detect the presence of illegal or unlicensed software on the organization's IT infrastructure. * * * ## Relevant CMDB software trends - **CMDB software will increasingly depend on artificial intelligence (AI) and machine learning to automate version control:** AI will continue to further automate the CMDB space. AI will not only track and compare IT configuration information across a business, but it will also use algorithms to determine and implement the optimal configuration schema without user input. Considering that 68% of small businesses will adopt AI in some respect over the [next one to two years](https://www.capterra.com/resources/top-5-small-business-tech-trends/), even the smallest of businesses will need CMDB with AI to stay competitive.  - **Fines levied for the use of unlicensed software can be crippling for small businesses:** The Business Software Alliance (BSA) does not discriminate between small businesses and large enterprises when it comes to penalizing software license infractions. In some cases, the BSA has levied [fines of up to $150,000](https://www.bizjournals.com/bizjournals/how-to/technology/2017/09/how-to-protect-your-company-from-an.html?ana=e_me_set4&s=newsletter&ed=2017-09-21&u=26qMyFYAL0RVFmHvwBmwQA04a51d7f&t=1506021992&j=78858031) for copyright infringement, and that trend is likely to continue. When you protect your organization with the auto discovery technology of a CMDB suite, you avoid steep fines. * * * **Sources** Products evaluated for the pricing calculation were taken from [Capterra's category page](https://www.capterra.com/cmdb-software/) (sorted by "number of reviews"). The pricing ranges exclude freemium versions of the products. The features were identified based on their number of reviews. The following sources were used for this document: - [Configuration Management Database (CMDB) software](https://www.capterra.com/cmdb-software/) (Date accessed: November 29, 2018) - [To CMDB or Not to CMDB? ITAM vs. CMDB](https://www.ivanti.com/blog/cmdb-not-cmdb-itam-vs-cmdb) (Date accessed: November 29, 2018) - [How to protect your company from an unlicensed-software crackdown](https://www.bizjournals.com/bizjournals/how-to/technology/2017/09/how-to-protect-your-company-from-an.html?ana=e_me_set4&s=newsletter&ed=2017-09-21&u=26qMyFYAL0RVFmHvwBmwQA04a51d7f&t=1506021992&j=78858031) (Date accessed: November 29, 2018)