VIRIMA vs SolarWinds Service Desk

Starting Price

$10,000.00/year

$19.00/month/user

Best For

IT operations, asset, service, security, and compliance management teams and application stakeholders in multiple industries, including healthcare, manufacturing, education, and managed services.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Ideal number of Users

10 - 1000+

2 - 1000+

Rating


4.6 / 5
(11)
Read All Reviews

4.6 / 5
(497)
Read All Reviews

Ease of Use


4.4 / 5



4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

Customer Support


5 / 5



4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."

Features & Functionality


4.5 / 5



4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

Value for Money


4.9 / 5



4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."

Product Features

  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping

Screenshots

View 5 screenshots 161279 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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VIRIMA vs SolarWinds Service Desk

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SolarWinds Service Desk vs VIRIMA