Device42 vs SolarWinds Service Desk

Starting Price

$1,499.00/year

$19.00/month/user

Best For

Data centers in excess of 2,000 square feet and more than 100 devices are entry-level candidates for Device42. Device42 scales to hundreds of thousands of devices, as well.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4.8 / 5
(47)
Read All Reviews

4.6 / 5
(482)
Read All Reviews

Ideal number of Users

1 - 1000+

2 - 1000+

Ease of Use


4.7 / 5



4.6 / 5


  • "Ease of use and customer service. The asset management piece has been a great way to keep all of the assets organized and easily accessible."

  • "So far the experience has been positive. It is fairly intuitive and a great tool to keep track of our help desk tickets."

Customer Support


4.9 / 5


  • "Visualisation of Data Centre assets and agentless discovery. Highly responsive and technical support."

  • "Especially in dealing with customer support. They response time is very fast."


4.7 / 5


  • "Nice simple mobile apps for android that just work. Excellent chat support, one of the best software support groups we have had to deal with."

  • "The customer support for Samanage is superb. This is a must-have application for any business."

Features & Functionality


4.7 / 5


  • "A Very Good discovery tool with super quick support."

  • "Easy to run custom reporting that suits our environment. Able to attach documentation to assets."


4.4 / 5


  • "Excellent interface, easy for new users to pickup. Nice customization forms features, that work with lots of different workflows."

  • "The asset agent deployment for linux is a bit tricky and could be improved a lot. Mac and Windows are very straightforward and easy to install."

Value for Money


4.9 / 5



4.5 / 5


  • "The integration between service and asset management is seamless and easy. The pricing is very reasonable for the benefit that we receive."

  • "The program expedites the process, makes it smooth and efficient. Really great value for the money."

Product Features

  • check Change Management
  • check Configuration Management
  • check Data Visualization
  • check Device Auto Discovery
  • check Impact Management
  • check IT Asset Management
  • check License Management
  • check Performance Monitoring
  • check Relationship Mapping
  • check Change Management
  • check Configuration Management
  • close Data Visualization
  • check Device Auto Discovery
  • close Impact Management
  • check IT Asset Management
  • check License Management
  • close Performance Monitoring
  • check Relationship Mapping

Screenshots

View 5 screenshots 149176 thumb
View 5 screenshots 101573 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • close In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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Device42 vs SolarWinds Service Desk

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