ChangeGear vs ServiceNow

Starting Price

Not provided by vendor

$10,000.00/year

Best For

ChangeGear is implemented for hundreds of enterprise organizations in all vertical industries. We serve customers in healthcare, technology, energy, government, finance, education and more.

ITSM space. This includes growing organizations of all sizes, in any industry.

Ideal number of Users

1 - 1000+

1 - 1000+

Rating


4 / 5
(49)
Read All Reviews

4.2 / 5
(26)
Read All Reviews

Ease of Use


3.9 / 5


  • "Great functionality and ease of use. Simple to learn, simple to master."

  • "Creating incident tickets is quick and intuitive."


3.8 / 5


  • "IT is very usefull, ease of use abd the availability is very high."

  • "Easy to use and in the organisation I'm currently working in it has been well developed with end users in mind."

Customer Support


4 / 5


  • "The Support Team has been courteous and diligent in making sure any issue is resolved quickly."

  • "It is very "easy on the eyes" with a clear and precise web interface for our service desk technicians."


4 / 5


Features & Functionality


3.9 / 5


  • "The implementation team was quick to answer questions and ensure our initial setup/installment was flawless."

  • "Flexible software that will meet your needs quickly."


4.2 / 5


  • "Easy to adopt with many prebuilt workflows that are entirely fit for purpose."

  • "User Interface can be clunky at items and can be improved further."

Value for Money


4 / 5



4 / 5


Product Features

  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping
  • Change Management
  • Configuration Management
  • Data Visualization
  • Device Auto Discovery
  • Impact Management
  • IT Asset Management
  • License Management
  • Performance Monitoring
  • Relationship Mapping

Screenshots

View 5 screenshots 148439 thumb
View 4 screenshots 202989 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation
  • close In Person
  • close Live Online
  • check Webinars
  • check Documentation

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ChangeGear vs ServiceNow

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