ITOP vs SolarWinds Service Desk

Starting Price

Not provided by vendor

$19.00/month/user

Best For

Configuration management database which helps companies of all sizes with workflows, request management and incident management.

Ideally suited for companies of any size, anywhere, with sophisticated IT organizations looking to deliver superior service to their internal customers (employees & internal other requesters).

Rating


4 / 5
(7)
Read All Reviews

4.6 / 5
(477)
Read All Reviews

Ideal number of Users

Not provided by vendor

2 - 1000+

Ease of Use


3.3 / 5

4.6 / 5

Customer Support


2.9 / 5

4.7 / 5

Features & Functionality


4.1 / 5

4.4 / 5

Value for Money


4.3 / 5

4.5 / 5

Product Features

  • check Change Management
  • check Configuration Management
  • close Data Visualization
  • close Device Auto Discovery
  • check Impact Management
  • check IT Asset Management
  • close License Management
  • close Performance Monitoring
  • close Relationship Mapping
  • check Change Management
  • check Configuration Management
  • close Data Visualization
  • check Device Auto Discovery
  • close Impact Management
  • check IT Asset Management
  • check License Management
  • close Performance Monitoring
  • check Relationship Mapping

Screenshots

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Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ITOP vs SolarWinds Service Desk

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