ConnectWise Control vs CloudApp

Starting Price

$19.00/month/user

$9.00/month/user

Best For

IT Professionals

Trusted by 2 million professionals who work at the Speed of Sight, CloudApp serves customers and teams of 5-500 in Customer Support, Product Development, Design, Sales and Marketing.

Rating


4.7 / 5
(1577)
Read All Reviews

4.6 / 5
(134)
Read All Reviews

Ideal number of Users

1 - 1000+

1 - 1000+

Ease of Use


4.6 / 5


  • "Ease of use, it works great and is very feature rich. I like that I can copy and paste files like I was in a remote desktop session."

  • "The software is very easy to use, fast & reliable. I love how easy it is for end users to join a remote support session."


4.7 / 5


  • "CloudApp has been an amazing experience and I love the ease of use."

  • "I really enjoy using the keyboard shortcuts for this application and its ease of use."

Customer Support


4.5 / 5


  • "Lots of nice add-ons and features from the community. Quality of the connection to devices is solid with a good network connection."

  • "Works perfect, has streamlined our help desk department."


4.5 / 5


  • "I have implemented the tool for our Support team and before this I have done research of similar tools."

  • "CloudApp is a must for those in customer support."

Features & Functionality


4.5 / 5


  • "The interface is top notch, the stability is amazing, customization is top notch. It just works and works very well."

  • "Very fast and responsive. Super easy to tell customers where to navigate to and get connect to their device."


4.5 / 5


  • "I love the annotation feature, as well as the ability to create gifs. Perfect for quick "how-to's" and visually explaining things."

  • "Over chat the screen recordings do an amazing job of demoing bits and pieces of UI or app behavior that are works-in-progress."

Value for Money


4.6 / 5


  • "We love the price, the quality, the speed, the access, ability to share control with our customers and the amazing 24/7 Support."

  • "The product has steadily improved at a very good rate. The price is creeping up making other products more appealing."


4.6 / 5


  • "I bought CloudApp as a LTD on AppSumo and, especially for the price, it's been well worth it. Unquestionably worth it."

  • "Faster onboarding and lower support cost - lower churn and better recommendation rates for new and existing customers."

Product Features

  • close Brainstorming
  • close Calendar Management
  • close Contact Management
  • close Content Management
  • close Discussion Boards
  • close Document Management
  • close Project Management
  • close Real Time Editing
  • close Task Management
  • close Version Control
  • check Video Conferencing
  • check Brainstorming
  • close Calendar Management
  • close Contact Management
  • check Content Management
  • close Discussion Boards
  • check Document Management
  • check Project Management
  • check Real Time Editing
  • check Task Management
  • close Version Control
  • close Video Conferencing

Screenshots

View 5 screenshots 50221 thumb
View 5 screenshots 47768 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation
  • check In Person
  • check Live Online
  • check Webinars
  • check Documentation

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ConnectWise Control vs CloudApp

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