GetSatisfaction vs IdeaLab

Best For

Who Uses This Software?

Companies looking to engage with their customers in an online space.

Enterprise and small business clients, government agencies, non-profits.

Target Customer Size (Users)

1000+

2 - 1000+

Pricing

Starting Price

$19.99/month

$99.00/month

Free Trial

Not provided by vendor Yes

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

Not provided by vendor
  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

Screenshots

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Ratings

Overall


4.5 / 5
(4)

5 / 5
(2)

Ease of Use


4.5 / 5

5 / 5

Customer Service


3.5 / 5

5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

share Share Your Comparison of IdeaLab vs GetSatisfaction


GetSatisfaction vs IdeaLab

IdeaLab

by Collective Innovation

Best For

Who Uses This Software?

Companies looking to engage with their customers in an online space.

Enterprise and small business clients, government agencies, non-profits.

Target Customer Size (Users)

1000+

2 - 1000+

Pricing

Starting Price

$19.99/month

$99.00/month

Free Trial

Not provided by vendor Yes

Free Version

Not provided by vendor No

Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Product Details

Not provided by vendor
  • Content Management
  • Content Moderation
  • Discussions / Forums
  • Event Management
  • Group Management
  • Ideation / Crowdsourcing
  • Member Directory
  • Membership Management
  • Social Media Management
  • Website Management

Ratings

Overall


4.5 / 5
(4)

5 / 5
(2)

Ease of Use


4.5 / 5

5 / 5

Customer Service


3.5 / 5

5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3 / 5

4.5 / 5

Training & Support

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

Share Your Comparison of IdeaLab vs GetSatisfaction