GetSatisfaction vs IdeaLab

Starting Price

$19.99/month

$99.00/month

Best For

Customer satisfaction tool which assists midsize to large firms with community management, customer engagement and feedback analysis.

Enterprise and small business clients, government agencies, non-profits.

Rating


4.5 / 5
(4)


5 / 5
(2)

Ideal number of Users

1000+

2 - 1000+

Ease of Use


4.5 / 5

5 / 5

Customer Support


3.5 / 5

5 / 5

Features & Functionality


3.5 / 5

4.5 / 5

Value for Money


3 / 5

4.5 / 5

Product Features

  • check Content Management
  • check Content Moderation
  • close Discussions / Forums
  • check Event Management
  • close Group Management
  • check Ideation / Crowdsourcing
  • close Member Directory
  • close Membership Management
  • close Social Media Management
  • close Website Management
  • close Content Management
  • close Content Moderation
  • close Discussions / Forums
  • close Event Management
  • close Group Management
  • check Ideation / Crowdsourcing
  • check Member Directory
  • close Membership Management
  • close Social Media Management
  • close Website Management

Screenshots

View 3 screenshots 165803 thumb
View 5 screenshots 92123 thumb

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Support

  • 24/7 (Live Rep)
  • Business Hours
  • Online
  • 24/7 (Live Rep)
  • Business Hours
  • Online

Training

Not provided by vendor
  • check In Person
  • check Live Online
  • close Webinars
  • check Documentation

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GetSatisfaction vs IdeaLab

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