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Schools, public libraries, churches, hospitals, museums, corporate libraries
Cloud-based platform that allows businesses of all sizes to manage digital resources with records management, alerts/notifications, reporting, role-based access, data import/export and more.
I would be glad to share my Surpass experiences with anyone interested in purchasing this superior library automation system.
The only problem with being hosted is on our district end. We have problems maintaining our connection to the hosted site when internet traffic is heavy.
Bibliographic information is automatically imported from relevant external database servers. Not only is the searching interface beautiful but also interesting and effective.
Very disappointing and looking to change programs.
Our patrons love it and find it very user friendly. We're so happy with the decision to go with the Cloud version of Surpass software for our church library.
Biggest problems: reports are frustrating to set up properly, and the ones provided by the company aren't particularly useful for a public library.
I continue to be extremely satisfied with the software, and the support and service I have received through the years has been excellent. I definitely recommend this software.
So I let the volunteers know, and told them to pay more attention on what they're doing.
Circulation is quick and easy too. Above all, tech support is superb - they are friendly, knowledgeable, and responsive.
Some functionality feels opaque or is hard to implement the way we'd expect to.
Overall, a very polished system for a cost effective solution. Having the system administered by good technical staff in a hosted environment is a great trouble free way to go.
The serials module is a little difficult to use.
Lots of functionality and looks good on screen. Lots of help available through the online manual and Softlink support (people) is really responsive and helpful.
I liked the ability to customise each bib type or template. The ability to embed pdf files in the catalogue record was really useful as the world goes with digital objects.
Larry S.: My name is Larry. I'm a library volunteer at my organization. I chair the library committee and I would give Surpass a five. We had an earlier version of Surpass and then the pandemic came and the library shut down for almost four years. So this effort the last year has been uploading the new version of Surpass and getting it working. We're a small library. It's very specialized. And when I looked at other organizations that were part of the Surpass network, we matched a lot of them, and the second thing is it was easy for me to teach it to myself with Surpass help and then easy for me to teach it to the volunteers that work with me. I would say it was easy compared to other software's programs that I've implemented. It did take the support of the Surpass help staff, but there was no problems that couldn't be solved quickly. I guess the most important thing, I think, is to feel comfortable calling the help desk. I became on very good terms with the staff at the help desk. I would call up. They picked up immediately and helped me so I didn't face many frustrations. I mean, it was basically very smooth because of the help that the staff gave me.
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