# Compare Kaseya VSA vs ConnectWise PSA 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Kaseya VSA and ConnectWise PSA based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/100303-107931/Kaseya-VSA-vs-ConnectWise-Manage

---

# Kaseya VSA vs ConnectWise PSA Features and Cost Comparison

Last updated April 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Kaseya VSAConnectWise PSA2/4 selected

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.1 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

[## Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.1 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

4.1

Ease of Use

3.6

Customer Service

3.6

Reviews Sentiment

Based on [207 reviews](#user-reviews)

Positive

160

Neutral

36

Negative

11

[## ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.1 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.7

Functionality

4.1

Ease of Use

3.7

Customer Service

3.7

Reviews Sentiment

Based on [277 reviews](#user-reviews)

Positive

218

Neutral

38

Negative

21

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## Summary

* * *

Features in Managed Service Providers (MSP) Software

Best performer

35 / 44

Only Kaseya VSA

-   Anti Virus
-   Compliance Management
-   Event Logs

31 / 44

Only ConnectWise PSA

-   Billing & Invoicing
-   Contract/License Management
-   CRM

User satisfaction

User satisfaction

4.1

User reviews[207](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

Ease of use

3.6

Functionality

4.1

Value for money

3.7

Customer support

3.6

User satisfaction

4.1

User reviews[277](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

Ease of use

3.7

Functionality

4.1

Value for money

3.7

Customer support

3.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Managed service providers (MSPs), IT departments, cybersecurity professionals, network administrators, and IT service providers.

Best for

Made for companies that sell, service, and support technology- from managed service providers and cloud service providers to managed print, VOIP, VARs.

## User reviews

Pros & cons

DS

David S.

Owner

> "VSA allows me to easily manage all of my endpoints and also makes it easy to provision and manage security solutions."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6691232)

JD

Jordan D.

Special Operations

> "The product is not as robust as other RMM platforms so you may find yourself needing to supplement the features with another product."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6832935)

SS

Shawn S.

Senior Systems Administrator

> "We are happy with VSA but are considering moving to Datto since it has deeper integration to Autotask."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6833720)

FK

Frank K.

President

> "They send you equipment you don't want or didn't ask for then they tell you it's a free trial and then Kaseya sends you bills they..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6540452)

AZ

Ana Z.

It Administrative

> "It has saved us time and simplified our IT management tasks."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6465215)

Emmanuel K.

Sr. Business Administrator

> "It is definitely a hard pill to swallow and need to consider the budget."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___7071270)

DS

David S.

Owner

> "Overall I am very happy with VSA, it is fairly easy to use once its up and running and it makes it easy for me to manage multiple..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6691232)

VR

Verified Reviewer

Engineer

> "Kaseya Live Connect is often unstable when connected remotely."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6680569)

Kavindu Githsara K.

System Specialist

> "It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929)

FK

Frank K.

President

> "I never took the equipment they sent me out of the box and there charging me for no usage"

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6540452)

Kavindu Githsara K.

System Specialist

> "One of the major strengths of Kaseya VSA is its remote management capabilities."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929)

JT

Jo T.

Desktop Support technician

> "It disconnects sometimes and doesn't want want to always connect."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___5019284)

MS

Michael S.

IT Operations Manager

> "It was easy to deploy, easy to update and just simple for new techs to get the hang of."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4856589)

Chase S.

IT Specialist

> "It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816)

Kavindu Githsara K.

System Specialist

> "Another key advantage of Kaseya VSA is its security features."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929)

Aaron V.

Support Desk Specialist

> "There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder,..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2302168)

Jason W.

IT Support

> "Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2932308)

MF

Michael F.

IT Support

> "They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree,..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#SoftwareAdvice___2791307)

CK

Clay K.

Network Manager

> "They make it very to customize the platform how we want to which makes it very easy to perform our job. "

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3233331)

VR

Verified Reviewer

Desktop Specialist

> "The ticketing system was clunky and not very feature rich."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3313542)

Chase S.

IT Specialist

> "It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816)

Jeremy K.

CEO

> "fairly expensive, a lot of knowledge required for rollout"

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3006757)

Aaron V.

Support Desk Specialist

> "Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2302168)

MF

Michael F.

IT Support

> "Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to..."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#SoftwareAdvice___2791307)

VR

Verified Reviewer

Network Engineer

> "The ability to access machines with just Internet access is a huge plus."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224381)

Chase S.

IT Specialist

> "Everything feels clunky and menus are not categorized right."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816)

VR

Verified Reviewer

Desktop Specialist

> "The agent was lightweight and easy to install"

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3313542)

Chase S.

IT Specialist

> "Not only that, the remote tool is HORRID."

[See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816)

[View Reviews](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

JF

Jake F.

Second Line Sysadmin

> "The level of customization allows tickets to be managed efficiently, making categorization, prioritization, and..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JF

Jake F.

Second Line Sysadmin

> "Additionally, many ticket options, such as ticket types and classifications, must be created manually, which can..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061504)

JC

Julee C.

VP Client Services

> "It enables us to efficiently manage client requests, deliver timely support, and create documentation that not..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

DT

Danny T.

VP of Operations

> "Too many lurched products that were bolted on and not natively integrated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

VR

Verified Reviewer

President

> "It has all the features we want to have, from billing, ticketing, portals, etc."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7148653)

DT

Danny T.

VP of Operations

> "SOC team doesn’t use the PSA ticketing system at all."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7062078)

JC

Julee C.

VP Client Services

> "By moving to CW PSA, we were able to simplify our support department needs and ensure that we can consistently..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

DL

David L.

MSP Architect

> "The layout is stuck in the 90's."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7158966)

JJ

Joshua J.

Director

> "Workflows can do a lot, aligns to ITIL, can be built in a flexible way to support the needs of the business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6831849)

TB

Thomas B.

Risk and Compliance Consultant

> "Also, if you are not hosting the instance yourself, getting backups is a real challenge."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

EW

Eileen W.

Senior Business Analyst

> "It has many integrations across many softwares and highly customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

VR

Verified Reviewer

Help Desk Manager

> "It looks really old and doesnt seem to have every really gone through a design change."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

JC

Julee C.

VP Client Services

> "We have been using PSA for nearly 13 years, and it has transformed the way we manage our business by..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7008883)

David H.

Account Manager

> "I find the program difficult for new hires to "jump in" on. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7016201)

DD

Derek D.

vCIO

> "I like that ConnectWise PSA brings everything into one place, tickets, time tracking, projects, and billing."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

AJ

Andrew J.

NOC Lead

> "there are aspects like pods that you can't control granularly on tickets."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

JH

Jim H.

Senior Engineer

> "Configurations and many other features are helpful anyone."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7158424)

KP

Kayli P.

Office Manager

> "I find that ConnectWise PSA makes more problems than helps with the companies finances."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6794441)

DD

Derek D.

vCIO

> "It helped us stay organized and improved our workflows, but there’s definitely room for improvement in areas..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

FP

Fernando P.

Administrative

> "The interface can be a bit overwhelming and takes time to get used to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6445409)

TW

Tina W.

Technician

> "It has been one of the easiest in-office norms to acclimate to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7061724)

SY

Seth Y.

President

> "This year, I made a regrettable decision: we transitioned our entire tech stack to ConnectWise, moving away from..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5050105)

VR

Verified Reviewer

Help Desk Manager

> "Its very easy to navigate, its intuitive and workflow rules or other items inside the system are very..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7053912)

MA

Mark A.

Director of Business Development

> "Integration with other customers' ticketing system is not available natively and requires costly 3rd party tools."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

CK

Cassie K.

Owner, PSA Consultant

> "I've helped hundreds of MSPs find the value in their PSA by configuring it in the best way possible for their..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

VR

Verified Reviewer

Network and System Engineer

> "Some of the integrations were not very meaningful."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6814440)

AZ

Ana Z.

It Administrative

> "The intuitive interface and robust features make managing projects and clients a breeze."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6444533)

FB

Fran B.

Business Development

> "There are some issues with latency and ability to use product services when updates have been released."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5090168)

TB

Thomas B.

Risk and Compliance Consultant

> "Connectwise support has also been one of the better supports in the MSP space."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

AV

ASHLEY V.

Office Manager

> "The cost was a little high in my opinion."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

TB

Thomas B.

Risk and Compliance Consultant

> "Tickets done in a way that makes sense with time tracking that is easy to use for the whole IT staff. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

AJ

Andrew J.

NOC Lead

> "complicated and outdated."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6803774)

EW

Eileen W.

Senior Business Analyst

> "If setup correctly it's a powerful tool! "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___7119066)

AP

Andrew P.

It operations manager

> "The overcomplicated backend."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6806177)

DD

Derek D.

vCIO

> "It helped us stay organized and save time with its automation features."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

AY

Aleksandr Y.

Chief Operation Officer

> "Their billing structure, long contracts, and lack of a real partnership approach."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

JP

Jason P.

Consultant

> "Easy to use, simple learning curve in terms of configuration/implementation, godd support, great knowledgebase..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___6593530)

AY

Aleksandr Y.

Chief Operation Officer

> "They made several accounting mistakes internally and tried to get me to pay for their mistakes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5082622)

DD

Derek D.

vCIO

> "Overall, ConnectWise PSA has been a solid tool for managing our IT services."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6807662)

VR

Verified Reviewer

Business Consultant

> "You need to signup to trial different products which is slightly annoying."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

CK

Cassie K.

Owner, PSA Consultant

> "I like how focused ConnectWise PSA is around finance reporting."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6584764)

ST

Serkan T.

Senior Systems Engineer

> "i dont know where to start, horrible support, arrogant technicians, you also need to fix the problem that they..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___4869021)

MA

Mark A.

Director of Business Development

> "Setup was straightforward, CW has a great implementation team that works with your schedule and dives into the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6062150)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "The format of the notes when there is a long email chain can become cumbersome to parse through as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

AV

ASHLEY V.

Office Manager

> "Overall, I enjoyed using ConnectWise for all our client's needs."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

Mitesh P.

Senior Executive Business Operations

> "Biggest con is there Help Desk Support system."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6215050)

CH

Christopher H.

Systems Engineer

> "I like how ConnectWise integrates other systems and applications to help keep lots of things in less windows."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5044613)

Jason M.

Sales Manager

> "The CRM function and lack of proper Marketing capabilities"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4052519)

VR

Verified Reviewer

Owner

> "The software's automation features have saved me time, allowing me to focus on growing my business."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6317389)

DB

Deborah B.

Quoting & Procurement

> "Tier 1 support is often very unhelpful, and it takes a while to get to Tier 2 sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

TB

Thomas B.

Risk and Compliance Consultant

> "It was my day to day work management platform and I have had very little complaints. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6821304)

CW

Christopher W.

IT manager

> "The administrative & management of the software is broken up in a way that can be confusing as well."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

AV

ASHLEY V.

Office Manager

> "I enjoyed the ease of the navigating through the site."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6635406)

DB

Deborah B.

Quoting & Procurement

> "The KB is very basic and not ideal for an MSP. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3610861)

VR

Verified Reviewer

Systems Engineer

> "Well known and trusted by my company and MSPs in general"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6597543)

PJ

Phil J.

CEO

> "If you have a billing question or issue, nobody there takes responsibility for it."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3814179)

MT

Marek T.

CEO

> "The platform's extensive range of features and functionalities provided a robust solution for managing my..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

BH

Brian H.

Escalation Engineer

> "Level 1 support can be laughably bad at times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3634786)

VR

Verified Reviewer

Business Development Representative

> "I really like the real time monitoring and remote management."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6242498)

DC

Daryl C.

SVP, CTO

> "Implementation, support and security teams are incapable of understanding basic high security enterprise..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___3517207)

MT

Micheal T.

Marketing Director

> "ConnectWise PSA makes work easier for us."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___6282088)

RM

Roger M.

VP, COO

> "There are things that are limiting like the dashboard functionality, reporting, customer portal options,..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2780244)

MT

Marek T.

CEO

> "With its continuous updates and support, ConnectWise PSA proved to be a valuable asset in managing and growing..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4792940)

EM

Emily M.

Communications Manager

> "Set up was a hassle, the user interface looks old, and it was too cluttered and non-customizable."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2898553)

SG

Shaun G.

Manager, Managed IT

> "It's designed to be used by businesses like ours and meets nearly all our requirements without needing to be..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4815546)

NN

Nicholas N.

IT Project Manager

> "Which is done by the IT person usually first but the chat option can be tiresome sometimes."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3188175)

AS

Alastair S.

Customer Service Specialist

> "That said, we never make the jump because the grass isn't usually any greener and Connectwise PSA does offer so..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4328221)

CM

Charlie M.

President

> "Sell way over does the quoting feature (adding in so much functionality, complexity and cost that it is..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2597152)

VR

Verified Reviewer

Business Consultant

> "The experience seems a lot more 'complete' and is easy to understand."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4953917)

MG

Michael G.

President

> "The canned reported often lack some piece of information that we would like and they are not formatted properly..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2645621)

MW

Malith W.

Senior Systems Consultant

> "It's made my life easier a lot of times."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___5085332)

BB

Brandon B.

VP of Operations

> "Some of the (relatively) newer features and modules, Change Management for example, are not as intuitive as the..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2786682)

JD

Joshua D.

Tier 1 Helpdesk Technician

> "I enjoy the simplistic UI and how easy it is to navigate tickets and view everything you need to."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3815697)

DP

Danielle P.

Admin Assistant

> "The cost to create a custom report is very high!"

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3006294)

CW

Christopher W.

IT manager

> "It is scalable in a technical sense since it is cloud based, and it is affordable compared to other solutions."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___3608917)

DL

Darrin L.

Client Engagement Manager

> "The lack of feature enhancements the last few years is noted. Since the sale of CW to Toma Bravo I don't believe..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2777703)

CA

Chris A.

COO

> "Support is quick and easy to access."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#SoftwareAdvice___5004920)

Angela H.

Office/Purchasing Manager

> "I wish they had had better advice on the setup between Connectwise and Quickbooks as it took a while to get..."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2867759)

DH

Donna H.

Director of Business Development

> "It provides great information to us and our clients."

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___4577114)

FoB

François B.

Architect DBA

> "The visual interface is in need of an overhaul, it is cluttered and not particularly user-friendly. "

[See full review](https://www.capterra.com/p/107931/ConnectWise-Manage/#Capterra___2316306)

[View Reviews](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

## User interface

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)

4.05 (207)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)

4.08 (277)

### Features

Kaseya VSA

Top features

35/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/100303/Kaseya-VSA/#features)

ConnectWise PSA

31/44

-   Active Directory Integration
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   Anti Virus
-   API
-   Audit Trail
-   Backup and Recovery
-   Billing & Invoicing
-   Build Automation
-   Compliance Management
-   Configuration Management
-   Contract/License Management
-   CRM
-   Customizable Reports
-   Dashboard
-   Endpoint Protection
-   Event Logs
-   Generative AI
-   Help Desk Management
-   Inventory Management
-   Issue Management
-   IT Asset Tracking
-   Maintenance Scheduling
-   Mobile Device Management
-   Network Monitoring
-   Patch Management
-   Performance Metrics
-   Policy Management
-   Real-Time Analytics
-   Real-Time Reporting
-   Real-Time Updates
-   Remote Access/Control
-   Remote Monitoring & Management
-   Scheduling
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Task Management
-   Third-Party Integrations
-   Vendor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107931/ConnectWise-Manage/#features)

### Recognition

No recognitions have been awarded to Kaseya VSA

ConnectWise PSA is recognized as a top-rated tool in 5 Capterra Shortlist reports

### Deployment & support

Kaseya VSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ConnectWise PSA

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Kaseya VSA

-   By Kaseya
-   Located in United States
-   Founded in 2004

ConnectWise PSA

-   By ConnectWise
-   Located in United States
-   Founded in 1982

## Popular Comparisons

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

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Contact vendor for pricing

Price

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4.1

Features

4.2

3.6

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/13803-100303/N-central-vs-Kaseya-VSA)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/)

Contact vendor for pricing

Price

$1.75

4.1

Features

4.2

3.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/13803-107931/N-central-vs-ConnectWise-Manage)

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (200)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.1

Features

4.3

3.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/100303-163344/Kaseya-VSA-vs-N-sight)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (200)](https://www.capterra.com/p/163344/N-sight/reviews/)

Contact vendor for pricing

Price

$99/month

4.1

Features

4.3

3.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/107931-163344/ConnectWise-Manage-vs-N-sight)

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (339)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Contact vendor for pricing

Price

$29/month

4.1

Features

4.5

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/100303-170401/Kaseya-VSA-vs-ITGlue)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.4

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-207618/ConnectWise-Manage-vs-Syncro)

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

[Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.4

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/100303-207618/Kaseya-VSA-vs-Syncro)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (339)](https://www.capterra.com/p/170401/ITGlue/reviews/)

Contact vendor for pricing

Price

$29/month

4.1

Features

4.5

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-170401/ConnectWise-Manage-vs-ITGlue)

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.1

Features

4.5

3.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/100303-141792/Kaseya-VSA-vs-Pulseway)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.3

3.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/107931-144309/ConnectWise-Manage-vs-Atera)

[Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/)

vs

[Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/)

Contact vendor for pricing

Price

$129/month

4.1

Features

4.3

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/100303-144309/Kaseya-VSA-vs-Atera)

[ConnectWise PSA](https://www.capterra.com/p/107931/ConnectWise-Manage/)[4.08 (277)](https://www.capterra.com/p/107931/ConnectWise-Manage/reviews/)

vs

[Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/)

Contact vendor for pricing

Price

$67/month

4.1

Features

4.5

3.7

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/107931-141792/ConnectWise-Manage-vs-Pulseway)