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MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints
Various IT teams of any size. DevOps, IT Ops, NOC, support, engineering, service desk, major incident management, and system admins -- from small startups to large enterprises, we've got you covered!
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.
Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.
Terrible customer service, NO Support, slow, lousy features for the price.
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
The mobile device management module does not work well.
The visual design of Kaseya is very pleasant on the eyes. Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design.
It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line.
Having the ability to instantly contact available volunteers to resolve incoming rescues, has helped us to significantly improve our service to animals and the community.
Integraiton is no tout of box for our Control M version.
The ability to just have users locate their xmatters notification email and then join the bridge off of that is great.
It can get frustrating if you don't properly change it.
I work for a major Fortune 50 company in the last 10 years we have tried 3 different systems. We have found that xMatters have great customer support and the staff has been very helpful.
The Android App is a little weird to get set up.
Ease of use, reliability and the find/assign with escalation capabilities. Having one tool to notify and also be able to do scheduling for on-call rotations is a benefit.
No calendar available to clients listing future Updates and Maintenance. My organization is requesting that I submit a Change Request when any change(s) are made in Production.
Kaseya VSA
Top FeaturesxMatters
Kaseya VSA
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xMatters
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