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We serve mid-to-enterprise ITOps teams struggling with few resources and little time with an appetite to slash cost, reduce complexity, and win back hours in their days leveraging powerful automation.
MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints
Easy to navigate and use. Also has the ability to provide easy to read reports to present to higher ups to show them that patching your software is important and Automox was worth the purchase.
It is basically set it and forget it, just pay attention to your failures and remediate as needed (very few require more than a "retry").
Good logging functions for troueshooting. Good dashboards to see the full picture of infrastructure healthy.
Also, I dislike that fact that I have to create a policy to make mass computers perform an action. There is no "select and execute" feature.
Powerful worklets predefined and the ability to create your own is awesome. An amazing community and very helpful staff as well.
Inability to tell if a user is logged in to a target machine.
Worklets feature is extreme useful for running scripts against your assets. This saved me big time with rolling out upgrades of AV software that were not exactly Big Sur ready.
There's no way to do bandwidth capping for downloads. There doesn't seem to be any uninstall prevention.
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not.
Terrible customer service, NO Support, slow, lousy features for the price.
Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.
The mobile device management module does not work well.
The visual design of Kaseya is very pleasant on the eyes. Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design.
It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line.
Automox
Kaseya VSA
Top FeaturesAutomox
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Kaseya VSA
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