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MSPs seeking more revenue & profitability, and IT Departments needing to do more with less use Kaseya VSA to remotely and easily scale and manage less than 100 to more than 50,000 endpoints
This product is targeted to those that provide remote and digital tech support including: - MSPs and TSPs - IT Professionals - AV & System Integrators - Security Professionals
The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not.
Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.
Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.
Terrible customer service, NO Support, slow, lousy features for the price.
All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.
The mobile device management module does not work well.
The visual design of Kaseya is very pleasant on the eyes. Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design.
It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line.
It's a very polished platform, that works very reliably and effortlessly. The customer service is awesome, no question is not too small, speed of response and personal approach is second to none.
This is more than likely a personal problem, not an issue with the platform.
I like that Domotz offers a free trial before committing to the service and afterward the subscription is super affordable at only a few dollars a month.
Sometimes indicates a device is offline when it is not.
Easy setup with multiple/flexible options. Domotz gives me amazing insight and intelligent reporting that makes my techs 2x smarter and more efficient.
So far there is really no things that I dislike. It really works OK in my opinion.
Most importantly, the support experience has been fantastic. Although I haven’t needed too much in that regard, the few times I have contacted support resulted in very prompt response and resolution.
Domotz Pro features and functions have opened up a multitude of avenues to exploit while monitoring our edge devices.
Prioritize real-user-identified key features according to your needs to find your best fit.
Kaseya VSA
Top FeaturesDomotz
Kaseya VSA
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Domotz
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