# Compare Kaseya VSA vs OpsGenie 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Kaseya VSA and OpsGenie based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/100303-170236/Kaseya-VSA-vs-OpsGenie --- # Kaseya VSA vs OpsGenie Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Kaseya VSAOpsGenie2/4 selected [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.1 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) [## Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.1 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) Starting Price Contact vendor Value-for-Money 3.7 Functionality 4.1 Ease of Use 3.6 Customer Service 3.6 Reviews Sentiment Based on [207 reviews](#user-reviews) Positive 160 Neutral 36 Negative 11 [## OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.6 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) Starting Price $11.55/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.3 Customer Service 4.6 Reviews Sentiment Based on [154 reviews](#user-reviews) Positive 150 Neutral 2 Negative 2 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,357 reviews from it management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 70%Fit Not enough reviews Feature ratings Patch Management 4.5 Server Monitoring 4.5 Security Tools \-- Remote Monitoring & Management 4.0 Real-Time Monitoring 4.6 \--%Fit Missing features Feature ratings Patch Management NA Server Monitoring 3.8 Security Tools NA Remote Monitoring & Management NA Real-Time Monitoring 4.5 User satisfaction User satisfaction 4.1 User reviews[207](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) Ease of use 3.6 Functionality 4.1 Value for money 3.7 Customer support 3.6 User satisfaction 4.6 User reviews[154](https://www.capterra.com/p/170236/OpsGenie/reviews/) Ease of use 4.3 Functionality 4.5 Value for money 4.3 Customer support 4.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $11.55Per User, Per Month - Free version - Free trial Best for Best for Managed service providers (MSPs), IT departments, cybersecurity professionals, network administrators, and IT service providers. Best for SMB and Mid & Enterprise ## User reviews Pros & cons DS David S. Owner > "VSA allows me to easily manage all of my endpoints and also makes it easy to provision and manage security solutions." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6691232) JD Jordan D. Special Operations > "The product is not as robust as other RMM platforms so you may find yourself needing to supplement the features with another product." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6832935) SS Shawn S. Senior Systems Administrator > "We are happy with VSA but are considering moving to Datto since it has deeper integration to Autotask." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6833720) FK Frank K. President > "They send you equipment you don't want or didn't ask for then they tell you it's a free trial and then Kaseya sends you bills they..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6540452) AZ Ana Z. It Administrative > "It has saved us time and simplified our IT management tasks." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6465215) Emmanuel K. Sr. Business Administrator > "It is definitely a hard pill to swallow and need to consider the budget." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___7071270) DS David S. Owner > "Overall I am very happy with VSA, it is fairly easy to use once its up and running and it makes it easy for me to manage multiple..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6691232) VR Verified Reviewer Engineer > "Kaseya Live Connect is often unstable when connected remotely." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6680569) Kavindu Githsara K. System Specialist > "It also offers automation features, such as automated patch management, which helps keep our devices secure and up-to-date without..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929) FK Frank K. President > "I never took the equipment they sent me out of the box and there charging me for no usage" [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___6540452) Kavindu Githsara K. System Specialist > "One of the major strengths of Kaseya VSA is its remote management capabilities." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929) JT Jo T. Desktop Support technician > "It disconnects sometimes and doesn't want want to always connect." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___5019284) MS Michael S. IT Operations Manager > "It was easy to deploy, easy to update and just simple for new techs to get the hang of." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4856589) Chase S. IT Specialist > "It lacks a low latency feature such as Zoho assist. If your customer has a poor connection, expect key presses to be delayed and..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816) Kavindu Githsara K. System Specialist > "Another key advantage of Kaseya VSA is its security features." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___4661929) Aaron V. Support Desk Specialist > "There's lots of scrolling involved, and it doesn't cache all of the entries, so if you need to navigate back up to a parent folder,..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2302168) Jason W. IT Support > "Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2932308) MF Michael F. IT Support > "They're actually drill UP, in that if you click ANYTHING, every "+" in the tree expands. If there are 300 customers in the tree,..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#SoftwareAdvice___2791307) CK Clay K. Network Manager > "They make it very to customize the platform how we want to which makes it very easy to perform our job. " [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3233331) VR Verified Reviewer Desktop Specialist > "The ticketing system was clunky and not very feature rich." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3313542) Chase S. IT Specialist > "It offers a lot of choices and many different configurations and plugins that you can import from many different 3rd party vendors." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816) Jeremy K. CEO > "fairly expensive, a lot of knowledge required for rollout" [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3006757) Aaron V. Support Desk Specialist > "Beyond simply remoting onto client endpoints, I really enjoy the ability to carry out various tasks in the background without having..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2302168) MF Michael F. IT Support > "Mostly it doesn't work, that is to say, it doesn't do what it's supposed to. When you ask support how to get a part of the app to..." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#SoftwareAdvice___2791307) VR Verified Reviewer Network Engineer > "The ability to access machines with just Internet access is a huge plus." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224381) Chase S. IT Specialist > "Everything feels clunky and menus are not categorized right." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816) VR Verified Reviewer Desktop Specialist > "The agent was lightweight and easy to install" [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___3313542) Chase S. IT Specialist > "Not only that, the remote tool is HORRID." [See full review](https://www.capterra.com/p/100303/Kaseya-VSA/#Capterra___2224816) [View Reviews](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) JaK Jarosław K. Director of Support > "OpsGenie is a great tool for the proactive monitoring of your infrastructure. If your agents spend a decent amount of time in..." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) MR Mathieu R. Programmeur Jouabilité > "The mobile app sometimes felt a bit slower than the web version, though nothing that impacted urgent alerts." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7052455) JaK Jarosław K. Director of Support > "A big plus is its integration with Jira Service Management and the ability to create tickets whenever an issue is detected." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) FS Francisco S. Developer > "The interface can be a bit complex to navigate at times, and the reporting features could use some improvement." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6556597) AB Ash B. President > "The options to integrate are vast and have the ability to connected to almost anything you want to monitor and alerting is amazing" [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___7042549) VR Verified Reviewer IT Manager > "It was very simplistic and basic compared to PagerDuty, I hope the price reflected that." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6868277) JaK Jarosław K. Director of Support > "What I like the most about OpsGenie is its ability to integrate with other tools our company is using, e.g. Slack and Icinga." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6721114) PD Philippe D. Senior SRE Engineer > "In my opinion the lack of real-time dashboard of the alerts is a big miss." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4867076) GT Gary T. Solution Designer > "What I liked most about OpsGenie is how it streamlines incident management and on-call coordination." [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___6768684) SG Shitij G. Software Engineer > "Incident management plan is not cheap" [See full review](https://www.capterra.com/p/170236/OpsGenie/#Capterra___4528168) [View Reviews](https://www.capterra.com/p/170236/OpsGenie/reviews/) ## User interface [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/) 4.05 (207) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/) 4.62 (154) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Tracking 150 Important AI Copilot 120 Important Kaseya VSA Top features 29/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management - Workflow Automation [See all features](https://www.capterra.com/p/100303/Kaseya-VSA/#features) OpsGenie 12/37 - Access Controls/Permissions - Activity Tracking - AI Copilot - AI/Machine Learning - Alerts/Notifications - API - Audit Trail - Capacity Management - Compliance Management - Configuration Management - Dashboard - Data Import/Export - Event Logs - Generative AI - Incident Management - Issue Auditing - IT Asset Management - IT Asset Tracking - IT Reporting - Knowledge Management - License Management - Maintenance Scheduling - Patch Management - Personalization and Recommendation - Real-Time Monitoring - Real-Time Notifications - Remote Access/Control - Remote Monitoring & Management - Security Tools - Self Service Portal - Server Monitoring - Service Level Agreement (SLA) Management - Single Sign On - Task Management - Third-Party Integrations - Ticket Management - Workflow Automation [See all features](https://www.capterra.com/p/170236/OpsGenie/#features) ### Recognition No recognitions have been awarded to Kaseya VSA No recognitions have been awarded to OpsGenie ### Deployment & support Kaseya VSA Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos OpsGenie Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Kaseya VSA - By Kaseya - Located in United States - Founded in 2004 OpsGenie - By Atlassian - Located in United States - Founded in 2013 ## Popular Comparisons [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Contact vendor for pricing Price $1.75 4.1 Features 4.2 3.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-100303/N-central-vs-Kaseya-VSA) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.54 (291)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $11.55/month Price $95/year 4.5 Features 4.6 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/170236-251336/OpsGenie-vs-ManageEngine-OpManager) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [N-sight RMM](https://www.capterra.com/p/163344/N-sight/)[4.29 (200)](https://www.capterra.com/p/163344/N-sight/reviews/) Contact vendor for pricing Price $99/month 4.1 Features 4.3 3.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/100303-163344/Kaseya-VSA-vs-N-sight) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (351)](https://www.capterra.com/p/168192/Site24x7/reviews/) $11.55/month Price $10/month 4.5 Features 4.6 4.3 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/168192-170236/Site24x7-vs-OpsGenie) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [IT Glue](https://www.capterra.com/p/170401/ITGlue/)[4.65 (339)](https://www.capterra.com/p/170401/ITGlue/reviews/) Contact vendor for pricing Price $29/month 4.1 Features 4.5 3.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/100303-170401/Kaseya-VSA-vs-ITGlue) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (255)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) $11.55/month Price $179/month 4.5 Features 4.5 4.3 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/21581-170236/PRTG-Network-Monitor-vs-OpsGenie) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [Syncro](https://www.capterra.com/p/207618/Syncro/)[4.62 (148)](https://www.capterra.com/p/207618/Syncro/reviews/) Contact vendor for pricing Price $129/month 4.1 Features 4.4 3.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/100303-207618/Kaseya-VSA-vs-Syncro) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [Atera](https://www.capterra.com/p/144309/Atera/)[4.54 (449)](https://www.capterra.com/p/144309/Atera/reviews/) $11.55/month Price $129/month 4.5 Features 4.3 4.3 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/144309-170236/Atera-vs-OpsGenie) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [Pulseway](https://www.capterra.com/p/141792/Pulseway/)[4.68 (310)](https://www.capterra.com/p/141792/Pulseway/reviews/) Contact vendor for pricing Price $67/month 4.1 Features 4.5 3.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/100303-141792/Kaseya-VSA-vs-Pulseway) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $11.55/month Price $1.75 4.5 Features 4.2 4.3 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-170236/N-central-vs-OpsGenie) [Kaseya VSA](https://www.capterra.com/p/100303/Kaseya-VSA/)[4.05 (207)](https://www.capterra.com/p/100303/Kaseya-VSA/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (293)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.1 Features 4.5 3.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/100303-184229/Kaseya-VSA-vs-NinjaOne) [OpsGenie](https://www.capterra.com/p/170236/OpsGenie/)[4.62 (154)](https://www.capterra.com/p/170236/OpsGenie/reviews/) vs [NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.74 (293)](https://www.capterra.com/p/184229/NinjaOne/reviews/) $11.55/month Price Contact vendor for pricing 4.5 Features 4.5 4.3 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/170236-184229/OpsGenie-vs-NinjaOne)