Kaseya VSA vs Take Control: Which is a better fit?

Frank F

CTO

The feature set is huge and its automation capabilities are excellent. Support is generally good and their techs are knowledgeable more often than not.

Have been totally disappointed to have t wait over 4 months to get patching sorted, no amount of calls could fix the issue that made us look so incompetent to our customers.

Josemaria J

Vice Director for External Affairs

Super happy to have this tool. It makes life funu for our IT office which makes them even more proactive than traditional reactive.

Terrible customer service, NO Support, slow, lousy features for the price.

All in all it's a pleasure to work with if things don't break, which is not too often compared to other software products. And what would be the fun if it never went kaput.

The mobile device management module does not work well.

Jason J

IT Support

The visual design of Kaseya is very pleasant on the eyes. Its so easy to spot tickets coming in from different queues, updates and more thanks to its smart design.

It isn't intuitive enough and you can end up configuring it in a way that causes you problems further down the line.

Kelly K

IT Manager

Take Control is a very nice value add for that package and a pretty nice remote management tool in of itself.

The UI is ugly, and there are no way to start a chat for yourself, you have to receive a message from support to start chatting, and the buttons for showing/hiding the chat are not very visible.

Doug D

Owner/President

As I do most of my work remotely this product has been steady and reliable in both maintenance and support of end users. I very happy with the product.

When ending a session the remote computer is locked and this can be annoying. Maybe there's a setting to stop this but its not obvious and should really be optional not default.

The remote connection is pretty quick and stable, and the alert for the connection is a pop-up window in the center of the screen, something very useful to get help quickly.

Tyler T

Service Manager

Most of our other platforms and service options have a rebranding scheme that is lacking in Take Control. We use this primarily as a backup connection should our RMM remote have a problem.

The connection quality and speed is fine, and the features that they offer are what I would consider standard remote support tools. Connection speeds are much improved from prior versions.

The fact that we needed to purchase an add on product to start ad hoc connections is a bit disappointing. His functionality really should be integrated into N-Central.