Little Green Light vs Sustain: Which is a better fit?

Logical functionality, most bang for the buck, superb customer service, ease of reporting, simplicity of gift upload, great synchronization with other vendors (Constant Contact and We Pay).

Ellie E

Executive Director

There are so many other features that could be included that would make this star star product but sadly they are missing.

Generous free trial period, helpful initial startup pointers, intuitive and easy to set up and use, fast and robust reporting, secure cloud hosting, great value.

The UI is probably the worst thing about it. It has a very out-dated look compared to a lot of newer website applications.

It is also flexible so that you can easily customize it to work for your own context. Their customer support is amazing; it is personal and responsive.

All the questions and problems I have had have been dealt with via their knowledge base, online training documentation and videos and their periodic online group training sessions.

The program is very mature and has almost every feature that you would need as a non-profit. There is good documentation and support is excellent from LGL.

This is in part due to a multi-audience setup and limit on the number of available contacts in Mail Chimp - which is a problem with Mail Chimp and not entirely due to LGL.

I love the report system for the donations. I like how I can transfer to other programs in order to save to my files and also email them to others.

We have come to learn no other school uses it to the degree we do and it is very evident. There are constant issues with the system and upgrades.

The training is important to learn so you can take advantage of all the options. I find the support is excellent and always get a quick answer and willingness to work with me to find the answer.

We have been told multiple times the problem is on "our end" or with Finalsite or Admin. We have learned to work around to solve issues on our own.

The ease of use is very easy. Customer rep is always so nice and willing to help me in any way.

Jay J

Director of Information Systems

You can't just create your own reports, you only get what Sustain has decided to put in there.

We have been very pleased with the product and the support offered. As with any software, as we use it we find features and functionality that we would like to see added.

Jay J

Director of Information Systems

It's not truly web-based, you remote into a Windows server to run essentially a customized Access database. The software was a bit rigid, particularly in reporting.