Capterra Logo
Helping businesses choose better software since 1999

Sustain vs Raklet: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 4,903 reviews from Donation Management users.
% Fit
Missing features
Not enough reviews
Feature ratings
Donation Tracking
--
Online Giving
--
For Nonprofits
NA
Credit Card Processing
NA
Donor Management
--
% Fit
Not enough reviews
Feature ratings
Donation Tracking
--
Online Giving
--
For Nonprofits
4.3
Credit Card Processing
4.9
Donor Management
4.5
User satisfaction
3.7
User reviews21
Ease of use
3.6
Functionality
3.6
Value for money
3.9
Customer support
4.0
4.7
User reviews78
Ease of use
4.5
Functionality
4.5
Value for money
4.5
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

We serve small growing nonprofits making an impact on their local communities to large organizations working on making an impact globally. Big or small, Sustain is ready to work for you.

Raklet empowers all kinds of organizations, regardless of their industries. Our platform heavily focuses on contacts, messages, and payment solutions.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-362dad59-d622-4239-64a5-08dc116f1ea4
David W
Founder and Principal
5.0

Dave: Hi, I'm Dave. I'm the founder and principal at Watermark Business Partners, and I'm using Raklet to put together a community for my clients and partners. I give these guys five stars, because the functionality is really, really strong for such a cost-effective and reasonable entry-level platform. I'm excited to get this in place and really impressed and encouraged by what I've seen so far. So as far as other alternatives, I think the one piece that I'm using elsewhere is the learning and online course digital content component. So for that right now, I am looking at Easy Course. Also, I use sessions for my online meetings and bookings, webinars, all that kind of stuff. So I think there's an opportunity here to maybe bring some of these tools together into one place, but for me right now, from a directories and community component, I think Raklet's a really good, easy to implement, robustly solutioned starting point, and I like what I see. So for me, I chose Raklet because I'm new to this. I've never built something like this before. I'm not someone with a tech background. I come from a big corporate, a former banker who is new at the entrepreneurship thing and is even worse at technology. So as a newbie, I couldn't justify a big investment, but at the same time, I didn't want to go with something half-baked to the market. So I thought their pricing approach and value proposition was really reasonable. I don't mind commission payment on payment processing. I think that's fair. But some of the other bigger guys out there, like Brilliant Directories is another example that I considered, some of them are quite expensive, and I need to get comfortable before I can justify that investment. And right now with Raklet, I think it's a great place to start and really, really reasonable. I'm not fully. I haven't deployed the tool yet, but from an onboarding perspective, they do have fairly strong community supports and resources available online, so I've been impressed by that. Some maybe take a little bit of digging to find online, but that's, I think, often the case with just put anything. There's more than I probably expected and perhaps more meaningful, the tool is sufficiently easy to use, that I haven't found myself looking for help very often in the first place, which is really the key. So my number one recommendation for others considering Raklet would just be to really go through all the learning material first, and I think the onboarding process will be a lot smoother. There's a lot of great content there, and I found that even though I was able to figure things out for myself as I went, I think it would have gone a lot faster if I had taken the time to look at their resources, because they're really impressive and shouldn't be taken for granted.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
148555 video thumbnail}
1 Video
No screenshots provided by vendor
148555
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Sustain

13/42
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • API
  • Attendance Management
  • Campaign Planning
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Email Marketing
  • Email Templates
  • Event Ticketing
  • Forms Management
  • For Nonprofits
  • Historical Trend Analysis
  • Mobile Access
  • Multi-Channel Communication
  • Personalization
  • Recurring/Subscription Billing
  • Registration Management
  • Reporting/Analytics
  • Summary Reports
  • Third-Party Integrations
  • Campaign Management
  • Donation Tracking
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Mobile Giving
  • Online Giving
  • Payment Processing
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Volunteer Management
See All features
Hide Donation Management Software Features -

Raklet

Top Features
38/42
Show Donation Management Software Features +
Sustain
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Raklet
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sustain
  • By Sustain
  • Located in United States
  • Founded in 2004
Raklet
  • By Raklet
  • Located in United States
  • Founded in 2014
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: