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Facility Service professionals, either as a building service contractor or leading an in-house facilities department, who want to scale their quality program and streamline their operations.
Customer service was great, onsite tech support was great. Now that we have the PM's entered we want to start tracking costs by asset number and rolling out new dashboards for real time information.
Dislike the inability to create usernames. The system must create them.
EMaint assisted our organization to gain improved structure and reliability of our maintenance data. They also have terrific support, account and training staff.
It was hard for the residents to input the work order themselves.
I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome.
It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible.
The clean feel and appearance of the printed content. Customer Support is the BEST - responsive, helpful, friendly, everything you want.
It is web based which is part of the issues. Once you realize short cuts it makes for a useable experience.
It is easy to train a new person quickly on the use of CT. The ability to interact quickly with field personnel is outstanding.
The inability to go back and make corrections when I make a mistake.
I love the ability to communicate to my team and the customers in real time. In our line of work communication is the key to success.
No production-ready API, all changes manual, interface is extremely complicated. Naming convention is extremely confusing.
I love the ease and the creativity as well as the expansion of the program in itself. It foes help keep things a bit more organized.
If I want to do a bulk data change, I am charged $25/hr for data entry. No other software company in existence does this.
This is a wonderful QA software for our janitorial service. It provides a high end customer portal that improves communication between our customers and our managers.
It is very difficult to find a fault in this software for me.
Nisarg: My first name is Nisarg. I am working at purchasing clerk for a construction company with a size between 100 and 250, and I would give a rating of four out of five for eMaint CMMS. So I joined the company about a year ago, and from ever since we have been using eMaint and from the colleagues I've learned that we have been using for around two years or more. So I'm not sure which software we were using before that, but it's been running pretty smooth and efficient for a construction company like us. eMaint is an exceptional maintenance management software that has truly transformed the way our organization works. So it enables us to track our inventory and equipment in real time. It also enables us to manage our maintenance workflows. Navigating through the eMaint software is pretty simple and it's intuitive. So no extensive training is required to get started and to pick up speed. The ease of use has been crucial in ensuring that our tasks get completed on time and it's well integrated with other softwares, which is like ERP. So honestly, I don't have the firsthand experience with the onboarding team that was part of bringing the software to the company. But from my colleagues' experience, I could say that the process was very smooth and the support team from eMaint has helped us a lot to get it started. And initial and recurring training sessions were quite extensive to assist new learners, new users like me, to learn it quickly and get expertise on it. So eMaint's assessment management capabilities are top notch. It allows us to maintain our comprehensive database of assets and enables to track the inventory. So whenever preventive maintenance is required on one of our vehicles, this feature in eMaint helps us a lot. It enables us to set up the schedules based on time, usage, condition and records. So sometimes it's easy to overlook the critical maintenance task, but with eMaint you cannot forget to schedule your maintenance task. So this proactive approach has helped us to reduce the equipment downtime and ensure that our vehicles, our equipment, are up and running all the time without any difficulties. Additionally, the reporting and analytics tools in eMaint are very powerful and up to date, so we can generate custom reports based on the data and enables us to analyze maintenance trends, costs, and performance metrics.
eMaint CMMS
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