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We serve over 6,000 small and mid-sized field service contractors in the HVAC, plumbing, electrical, appliance repair, home automation, A/V, locksmith, IT, and many other service industries.
Manufacturing, Food Processing, Oil & Gas, Utilities, Education, Healthcare, Warehousing, Facilities Management, Service Providers, Construction, Municipalities, Distribution, Fleet, and Packaging.
We like the flexibility - pc, phone, tablet, laptop We like the simplicity for our techs. We like the perfect syncs with QuickBooks, a real plus.
We did really put lots of effort and tried to use this for on and off over a year, but it has been a total disappointment. Our industry is fire protecrion services.
The product is good for us because we are a small family owned business that growing in the automation era. Its friendly enough to allow growth and learning.
The product is in desperate need of being rewritten - not patched.
Intregrates well with QuickBooks for billing, all of the admin staff love the output and reports showing the growth of our business, and our technicians love the mobile app for billing.
Our prior process lost up to 4-7 days before invoices were processed.
The ease of use, the depth of details, the new front dashboard is amazing. After 7 different softwares in the past 3 years, Service Fusion is much more user friendly.
It is borderline useless. The biggest issue I have with it is that the system only goes off of an inventory order.
Customer service was great, onsite tech support was great. Now that we have the PM's entered we want to start tracking costs by asset number and rolling out new dashboards for real time information.
Dislike the inability to create usernames. The system must create them.
EMaint assisted our organization to gain improved structure and reliability of our maintenance data. They also have terrific support, account and training staff.
It was hard for the residents to input the work order themselves.
I have been in Maintenance for 36 years and this is the best system i have ever used, customer service is the best out there and the team is awesome.
It is very difficult to track component failure. I would like a history of components changed on a machine, but I don't know if this is possible.
The clean feel and appearance of the printed content. Customer Support is the BEST - responsive, helpful, friendly, everything you want.
It is web based which is part of the issues. Once you realize short cuts it makes for a useable experience.
Nisarg: My first name is Nisarg. I am working at purchasing clerk for a construction company with a size between 100 and 250, and I would give a rating of four out of five for eMaint CMMS. So I joined the company about a year ago, and from ever since we have been using eMaint and from the colleagues I've learned that we have been using for around two years or more. So I'm not sure which software we were using before that, but it's been running pretty smooth and efficient for a construction company like us. eMaint is an exceptional maintenance management software that has truly transformed the way our organization works. So it enables us to track our inventory and equipment in real time. It also enables us to manage our maintenance workflows. Navigating through the eMaint software is pretty simple and it's intuitive. So no extensive training is required to get started and to pick up speed. The ease of use has been crucial in ensuring that our tasks get completed on time and it's well integrated with other softwares, which is like ERP. So honestly, I don't have the firsthand experience with the onboarding team that was part of bringing the software to the company. But from my colleagues' experience, I could say that the process was very smooth and the support team from eMaint has helped us a lot to get it started. And initial and recurring training sessions were quite extensive to assist new learners, new users like me, to learn it quickly and get expertise on it. So eMaint's assessment management capabilities are top notch. It allows us to maintain our comprehensive database of assets and enables to track the inventory. So whenever preventive maintenance is required on one of our vehicles, this feature in eMaint helps us a lot. It enables us to set up the schedules based on time, usage, condition and records. So sometimes it's easy to overlook the critical maintenance task, but with eMaint you cannot forget to schedule your maintenance task. So this proactive approach has helped us to reduce the equipment downtime and ensure that our vehicles, our equipment, are up and running all the time without any difficulties. Additionally, the reporting and analytics tools in eMaint are very powerful and up to date, so we can generate custom reports based on the data and enables us to analyze maintenance trends, costs, and performance metrics.
Service Fusion
Top FeatureseMaint CMMS
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