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Small, medium and large companies of all industries looking for an all-encompassing solution accompanied by a powerful, process automation system, 3rd-party integration and a flexible API.
Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations
I appreciate the flexibility of the system, once you learn the different levels of details it contains. The customer support is fantastic and really responsive.
The backend of Alloy is very confusing. Trying to change simple things can be extremely difficult since there is no search functionality and no documentation online.
The help desk and software licensing components really save a lot of time and are easy to use. I've been able to use the software licensing piece to fulfill a Microsoft audit with ease.
It might just be me, but I find both the Activity and History tabs to be confusing / overwhelming at times.
I have used this product over many years and enjoy the ease of use and implementation. In the rare event of any issues the support team are excellent and solutions are found very quickly.
We currently use a system where every call we get we have to input a ticket ourselves in full detail, its not horrible by any means but there is an inconvenient factor to it.
For help desk technicians this is a very easy to use app with lot of possibilities of customization. The asset inventory and configuration part is very useful and very simple to configure.
There is not enough sync customization that can be manipulated or adjusted for AD sync.
The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.
SLA is not properly configured. Without these basic feature Service desk tool is hard to review.
I am using and administrating this application since 2011 and their new release has improved a lot and it is very much competitive with other known competitor of similar solution in the market.
Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.
We have used SMART Suite Help and its architectural to make specific customizations of Software to meet our needs. Our users are very happy with use of software company wide.
We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.
Prioritize real-user-identified key features according to your needs to find your best fit.
Alloy Navigator
Top FeaturesSMART Service Desk
Alloy Navigator
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SMART Service Desk
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