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Medium to large organizations. Private enterprises in all industries, Government Organisations, NGOs, and Educational Institutions all rely on InvGate Service Management to meet ITSM needs.
Banks, Retails, Automobiles, FMCG, Universities, Manufacturing, Pharmacy, construction, Real estate, Government, all other private and government sector organizations
An excellent solution for incident management, easy to install, easy to configure and easy to use. It's very robust and its integration with InvGate Assets makes it one of a kind.
Built-in integrations to other platform or service is somewhat rather limited.
Invgate Service Desk manages complex processes in a very easy and nice to use way. The integration with Invgate Asset Management tool is amazing.
The tariff with a fixed amount of payment is calculated for three people. If a team of 4-5 people, and this can be considered small, you need to pay about 100 USD per month, which is too expensive.
It is an excellent option, at a very good price, very easy to handle and implement, the support is also very good, I have had a very pleasant experience.
No Mobile App available for the users Android and IOS.
Easy to setup and easy to understand on daily usage, the relations between grouping, help desk and catalog is superb.
It assigns multiple tickets that have no relation to each other to your service requests.
The support team for Smart Desk is excellent and extremely helpful. This tool provides all the functionality you need as a Managed Service provider and comes with an excellent support staff.
SLA is not properly configured. Without these basic feature Service desk tool is hard to review.
I am using and administrating this application since 2011 and their new release has improved a lot and it is very much competitive with other known competitor of similar solution in the market.
Not support indepth financials/payments for Purchasing module. Need more development on Contracts Management.
We have used SMART Suite Help and its architectural to make specific customizations of Software to meet our needs. Our users are very happy with use of software company wide.
We having been working with Smart Service Desk for a few months now and it has proven to be an excellent investment.
Prioritize real-user-identified key features according to your needs to find your best fit.
InvGate Service Management
Top FeaturesSMART Service Desk
InvGate Service Management
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SMART Service Desk
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