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Dealertrack DMS vs Bitrix24: Which is a better fit?

Updated on February 9th, 2025
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Summary
Key features rated by users
Features selected based on 1,952 reviews from Auto Dealer users.
% Fit
Not enough reviews
Feature ratings
Reporting & Statistics
5.0
For Automotive Dealerships
4.3
Service Department
3.8
Third-Party Integrations
--
Inventory Management
3.5
% Fit
Missing features
Feature ratings
Reporting & Statistics
4.1
For Automotive Dealerships
NA
Service Department
NA
Third-Party Integrations
4.1
Inventory Management
NA
User satisfaction
4.4
User reviews117
Ease of use
4.2
Functionality
4.3
Value for money
4.4
Customer support
4.3
4.2
User reviews937
Ease of use
4.0
Functionality
4.3
Value for money
4.2
Customer support
4.0
Price starts from
--
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Web-based auto-dealer solution for franchised automotive dealerships which helps optimize operational efficiencies, drive smarter business decisions, improve flexibility to meet unique needs and more.

Bitrix24 is a perfect solution for all types of businesses. It has something for every department — sales, marketing, project management, HR, and more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Dawn E
RV Sales Specialist
5.0

Dawn E.: My name is Dawn. I'm an RV sales specialist. My company size is 10,000 plus employees, and my Dealertrack rating is a five. We use Dealertrack to input our customer base and to pull credit to submit to different lenders. Yeah, that's what we do. Integration of being able to have our dealer management software uploads integrated with Dealertrack very seamlessly. I'm able to pull customer information from my regular DMS into the Dealertrack and then pull credit and be able to submit it to different lenders. Sometimes it'll give you some error messages when uploading from the DMS, and I think that's more, not even a Dealertrack issue, maybe an internet issue sometimes. I don't think it's really a Dealertrack issue. I've never had any issues with Dealertrack really.

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video-ec948261-622c-4049-b4aa-08dc8104a88c
Tembi Gray Google NUMBER G
Executive Director
4.0

Tembi G.: Hi, my name is Tembi and I'm the Executive Director of the Young Musicians University, and I give Bitrix24 a rating of a four. Prior to Bitrix24, we were using Trello. The reason why we switched from Trello to Bitrix24 was to have more features, and also so our team can collaborate on projects and tasks within the platform. So, we decided to go with Bitrix24 for a couple of reasons. One was it integrated other things, like it also managed our marketing, and so we could tap into what we were doing in say our social media with our Facebook comments and different things, and it would also alert it and kind of keep it all in one central location. Then the other thing is honestly just for more features. So Bitrix does a lot of things, and that's one of the things that we loved about the platform, is that we are able to use so many different entities, such as task management, scheduling, booking, all in one platform, and so that was very, very helpful. So getting started with Bitrix24, it was slightly technical I have to say, but there's a lot of good help videos out there. But the platform itself can seem intimidating if you don't necessarily have technical skills, but once we were able to get everything streamlined and flowing, everything fell in place. So getting started was a little rocky for us just because of the different entities, and we had to choose what features would actually benefit our business. The advice I would give to someone looking to get Bitrix24 up and running is to have someone on your team who's familiar with the technical aspects of setting it up. So, like I said, it's a great platform, but it was a little bit technical for our team, per se. So we ended up using it for a period of time, but looking for something that was less technical. So, I would say just make sure that you have someone who has that technicality or that technical know-how and skillset on your team so that you can maximize the features of Bitrix24.

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User interface
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1 Video
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1 Video
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2 screenshots
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5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting
207
Important
Accounting Integration
388
Important

Dealertrack DMS

Top Features
33/50
  • Accounting Integration
  • Activity Tracking
  • Alerts/Notifications
  • Automated Scheduling
  • Calendar Management
  • Communication Management
  • Customizable Forms
  • Discount Management
  • Email Management
  • Forms Management
  • GPS
  • Invoice Management
  • Lead Capture
  • Lead Management
  • QuickBooks Integration
  • Real-Time Analytics
  • Website Management
  • Accounting
  • Activity Dashboard
  • API
  • Appointment Management
  • Barcode/Ticket Scanning
  • Buy Here, Pay Here
  • Contact Database
  • Customer Database
  • Customer History
  • Customizable Reports
  • Document Management
  • Document Storage
  • Financing Management
  • For Automotive Dealerships
  • Inventory Management
  • Inventory Tracking
  • Lease Tracking
  • New Car Dealer
  • Payment Collection
  • Price/Margin Management
  • Quotes/Estimates
  • Real-Time Reporting
  • Real-Time Updates
  • Reporting/Analytics
  • Reporting & Statistics
  • Sales Floor Management
  • Sales Reports
  • Service Department
  • Stock Management
  • Summary Reports
  • Third-Party Integrations
  • Used Car Dealer
  • Website Integration
See All features
Hide Auto Dealer Software Features -

Bitrix24

29/50
Show Auto Dealer Software Features +
Dealertrack DMS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Bitrix24
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dealertrack DMS
  • By Dealertrack
  • Located in United States
  • Founded in 2006
Bitrix24
  • By Bitrix
  • Located in United States
  • Founded in 1998
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