# Compare Dealertrack DMS vs Dynamics 365 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Dealertrack DMS and Dynamics 365 based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/100994-157279/Dealertrack-DMS-vs-Dynamics-365 --- # Dealertrack DMS vs Dynamics 365 Features and Cost Comparison Last updated March 15th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Dealertrack DMSDynamics 3652/4 selected [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.4 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) [## Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.4 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.3 Ease of Use 4.2 Customer Service 4.3 Reviews Sentiment AE MH Based on [116 reviews](#user-reviews) Positive 98 Neutral 12 Negative 6 [## Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.4 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Starting Price $50.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.1 Customer Service 4.2 Reviews Sentiment Based on [5,834 reviews](#user-reviews) Positive 5,147 Neutral 551 Negative 136 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 68%Fit Not enough reviews Feature ratings Reporting & Statistics 5.0 For Automotive Dealerships 4.3 Service Department 3.8 Third-Party Integrations \-- Inventory Management 3.5 63%Fit Missing features Feature ratings Reporting & Statistics 4.4 For Automotive Dealerships NA Service Department NA Third-Party Integrations 4.2 Inventory Management 4.5 User satisfaction User satisfaction 4.4 User reviews[116](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.3 Customer support 4.3 User satisfaction 4.4 User reviews[5,834](https://www.capterra.com/p/157279/Dynamics-365/reviews/) Ease of use 4.1 Functionality 4.3 Value for money 4.1 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $50Per User, Per Month - Free version - Free trial Best for Best for Web-based auto-dealer solution for franchised automotive dealerships which helps optimize operational efficiencies, drive smarter business decisions, improve flexibility to meet unique needs and more. Best for Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes. ## User reviews Pros & cons AE Alisa E. Finance manager > "I have tried dealer track and also dealer Center. But my overall experience with dealertrack is that it can be very..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6603955) AE Alisa E. Finance manager > "What I really like the least about dealer track was the confusion on how to get to different portals." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6603955) MH Michaela H. Marketing Manager > "For how complex of a system it has to be, they do a great job with integrations and info management that save us TONS..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6067258) MH Michaela H. Marketing Manager > "It can be confusing, and it is not intuitive to use." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6067258) CW Cristian W. finance manager > "the integration with finance companies we use makes the pre-approval process easy for customers online and brings us..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6006872) TG Tami G. owner > "Not very mobile friendly, very hard to log in with a mobile device" [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3657932) MH Michaela H. Marketing Manager > "They save us so much time on the backend side of things that we can in turn use doing other more lucrative things." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6067258) ZP Zack P. Inventory Purchaser > "User interface is somewhat outdated and needs a fresh look." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3554593) MH Michaela H. Marketing Manager > "As far as we are concerned, Dealertrack is about the best you can get in the industry." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___6067258) NM Natasha M. Sales and Finance Manager > "The system can be a little glitchy and often times will close out without saving your work. When copying an app over it..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2913306) ND Natasha D. Sales Manager/Book Keeper > "Overall it is easy to use for running credit apps." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___4968637) LO Lynn O. SERVICE WRITER > "Too bulky a process for easy retail sales" [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3607363) AF Anthony F. Online Merchandiser > "DMS helps with our business by allowing us to use a time clock to clock in and out for the day, it also helps with..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2871531) NF Nick F. Used Car Assistant Manager > "Unfortunately when their customer support is lacking knowledge or wiliness to take the time to listen it can put a sour..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2853581) SH Sean H. Inventory coordinator > "Dealertrack is middle of the road software that is somewhat easy to use." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3846555) CM CALEB M. Salesman > "There isn't too much I don't like about this software, It's slow at times, But that could very well be out internet." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2873582) PB Paul B. Parts Manager > "The inventory program is 1 of the best but could use some minor improvements." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3599148) SD Steven D. Salea manager > "I've been using dealtrack for 15 plus year's and previously loved it, however after the change i absolutely hate it and..." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2576713) BB Briana B. OFFICE MANAGER > "The ease of navigating the system is wonderful." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___4045427) MW Matthew W. Operations Manager > "The accounting side seemed very antiquated and was not easy to pull monthly reports" [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2541595) MC Melissa C. Sales and finance > "The documents provided are very helpful for our business as well." [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___3296954) SD Steven D. Salea manager > "I don't get it, so i will be looking into other options!" [See full review](https://www.capterra.com/p/100994/Dealertrack-DMS/#Capterra___2576713) [View Reviews](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) Manish C. Microsoft Admin > "It offers strong customization, centralized administration, and scalable cloud capabilities, which make managing users, workflows, and data efficient." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7140945) VR Verified Reviewer Analyst > "Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) LB Lucas B. IT Service Desk Analyst > "My overall experience with Dynamics 365 has been strong because it brings so many moving parts of a business into one connected platform, making it easier to see the full picture and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) Zakaria G. AQA > "The interface can feel slow and overly complex at times, and advanced customization often requires significant setup and technical knowledge" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151833) LB Lucas B. IT Service Desk Analyst > "One of the things I liked most about Dynamics 365 is how seamlessly it brings different business functions together—sales, service, finance, operations, and marketing all live in one..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MG Matt G. Director > "The system is very cumbersome, users have a hard time self-servicing and need a lot of hand-holding for simple entry and analysis." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "The tight integration with tools like Outlook, Teams, Excel, and Power BI made collaboration and data management more seamless, and the ability to customize workflows, dashboards, and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) VR Verified Reviewer Analyst > "The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) Blake A. IT Technician > "The integration with our existing Microsoft 365 environment is the biggest plus. Since we're already deep in that ecosystem, having Dynamics 365 pull data from tools our team already..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Blake A. IT Technician > "This is not a platform you just hand to staff and expect them to figure out, the learning curve is significant and it often feels like you need a dedicated person just to manage and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) VR Verified Reviewer Analyst > "The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround,..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) VR Verified Reviewer CEO > "Sometimes it becomes slow and there are random bugs with invoicing and bank sync." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7150930) CT Cameron T. IT Service Desk Analyst > "Dynamic's 365 is a very good customer relationship management tool that allows our business to be productive and organised, by allowing us to maintain essential contact with customers..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7102024) AV Arne V. Controller > "Often times there is another add-on, that it is easy to forget about needing configuration, because the native solution does not support certain function." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7169974) LB Lucas B. IT Service Desk Analyst > "The platform also feels incredibly adaptable; whether you’re automating workflows, customizing dashboards, or integrating with other Microsoft apps, it gives you the flexibility to..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) JP Jonathan P. Digital Content Specialist > "Navigating through the user interface and through different modules is bit challenging and the learning phase is kind of steep." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) Blake A. IT Technician > "For tracking donor relationships and managing contacts across our retail locations it's capable enough, and the reporting dashboards give leadership a decent view of operational..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7177745) Breanna G. Onboarding Coordinator > "It can be sometimes having a lot of bugs and we have a tech guy full time dedicated to looking after it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) VR Verified Reviewer Sales Specialist > "I’ve been using the Microsoft Sales module for the past year, and it has helped streamline sales processes, improve account management, and provide better visibility into customer and..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7155474) MG Matt G. Director > "Functionality and many of the issues still exist, which makes it difficult to use and navigate." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) RS Radha S. Legal Assistant > "I also appreciated its flexibility—being able to customize workflows, dashboards, and reporting allowed it to adapt well to different business needs." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) MG Matt G. Director > "I find Dynamics licenses and cost of maintenance are still very expense for the value provided." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KA Khyan A. Manager > "From an SDR point of view, the biggest strength is the depth across pipeline and campaign management. Once it’s properly set up, you’ve got clear visibility across the full sales pipe..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) JS Jack S. Finance Director > "It can feel heavy for teams that only need basic functionality." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7078372) SS Sarita S. Lead software engineer > "It provides a solid set of tools for managing customer relationships, sales activities, and business processes in one place." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168307) KA Khyan A. Manager > "From a value perspective, it can feel expensive if you’re not fully utilising the features." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) LB Lucas B. IT Service Desk Analyst > "That unified approach means data flows naturally between teams, giving everyone a clearer picture of customers and processes without jumping between disconnected tools." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7108165) MS Martina S. VP > "It often feels like a system built for administrators rather than everyday users." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7151264) RS Radha S. Legal Assistant > "The seamless connection with Outlook, Teams, Excel, and SharePoint made it easy to manage data, communicate, and collaborate without constantly switching between systems." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7131752) BL Byron L. Software Developer > "The Fixed Asset Module is weird, it appears to be something that was developed back in the ages." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7168689) EW Emma W. Assistant Manager > "The platform includes built-in analytics, AI-driven insights, predictive features (e.g., lead scoring, demand forecasting), and workflow/automation via the Power Platform." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7044966) EI Eva I. business process analyst > "High customizability regrettably also means that design, development, implementation and testing take a huge amount of time." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) JP Jonathan P. Digital Content Specialist > "The automation reduces a lot of manual work which I find really helpful and I can smoothly integrate it with the other tools which I use which enhance my work." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7164224) MJ Monica J. Financial Analyst > "The application freezes many time. if you want to reverse entry you have to duplicate to zero out the entry" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6417452) VR Verified Reviewer Full Stack Developer > "A great ERP to manage all the invoice related operations and data for large scale entities such as dental clinics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7179819) Breanna G. Onboarding Coordinator > "Training new staff on it is difficult." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7174050) KA Khyan A. Manager > "Campaign tracking is solid as well, especially when it’s tied properly into reporting, so you can actually see what’s generating pipeline rather than guessing." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) Junaid E. National IT Manager > "performance can sometimes lags if not optimized correctly." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7007687) Eric N. CRM Consultant > "Cheap CRM that is handy and integrates with the full suite of microsoft solutions which makes it pretty solid for small start-ups." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7109275) JK Josie K. Realtor > "Had some security glitches and I was not able to easily retrieve my lost password and get into my account" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6512807) MB Matt B. Senior Software Engineer at JEOL USA > "The tool is pretty complete and when you use it, you can tell it was designed for businesses that want to better organise how they work after using Salesforce Sales Cloud." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7178410) FARES H. Accoutant > "some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6446830) KA Khyan A. Manager > "Early on, it can feel a bit clunky and heavy, especially coming from simpler tools. But once it’s configured properly and the team is aligned on how to use it, it becomes a very capable..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) ZB Zakaria B. Sales rep > "The interface can be unintuitive at times, requiring extra effort to navigate and customize." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6608807) AS Ajay S. Recruitment Manager > "What I like most about Dynamics 365 is its seamless integration with other Microsoft products, powerful customization options, and ability to scale and adapt to a variety of business..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) EI Eva I. business process analyst > "Additionally, bugs are frequent, and seem to appear and disappear in sync with Microsoft updates." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6510120) EM Ezekiel M. Systems Engineer > "The ability to access and manage customer relationships, financials, and operations and human resources all within a single system greatly streamlined workflows and improved efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6380953) CD Christian D. Manager > "Our experience has been mixed, mostly due to poor implementation partners. While I believe in the power of the software and its capabilities, it does not seem like it is an..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6797528) SK Shamsher K. Vertical Head > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6537206) AB Andrew B. Used Parts Assistant Manager > "Cost: For smaller businesses, the pricing may seem a bit high, especially when considering the full range of modules." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6492641) MW Mateja W. Consultant > "The seamless compatibility of Dynamics 365 with other Microsoft products, including Power BI, Azure, and Office 365 has benefits for real-time business information flow among different..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) MG Matt G. Director > "I also find the reporting is atrocious." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7130967) KM Karl M. CISO > "The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6660356) DF Denika F. Customer service > "The synching sometimes was off and made it different to find my saved stuff." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6589770) DR David R. Innovation director > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6557060) PG Phani G. accounts manager > "not user friendly every time-account name sort inputs to be precisely given and cannot be accessed at single place" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6458223) VR Verified Reviewer Owner > "Comprehensive CRM/ERP integration, powerful analytics, seamless Microsoft ecosystem connectivity, and customizable workflows boost efficiency." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6822383) TY Teresa Y. Project Manager > "Dynamics 365 is not a choice I would start with as they are outdated compared to other modern ERP softwares." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6572195) RR Rachid R. business development manager > "It seamlessly connects with other Microsoft products like Office 365, Azure, and Power BI, which makes it a powerful tool for enhancing productivity and collaboration." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6592898) VR Verified Reviewer designer > "Solution costs can be somewhat steep, especially for small organizations." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6499667) SS Sophie S. Operations Manager > "Great CRM, especially for larger or more complicated businesses, with the capacity to create highly complex custom workflows and data storage and analytics." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6533988) SA Steven A. Multimedia Specialist > "For a Real Estate business framework, I found that Agents had a steep learning curve and Dynamics365 did need a couple of meetings and troubleshooting to get agents used to using the..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___4970518) IS Intiaj S. Owner > "What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6375800) JrmC Jérôme C. Data analyst > "The solution is light and not customizable enough" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6573499) MT Mary T. President > "What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6620212) MW Mateja W. Consultant > "This application does not become easy to use immediately after it is installed, and can be somewhat difficult to learn for those using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6709934) SS Sergio S. Ports Operations Manager > "Dynamics 365 enables the efficient processing and management of often highly customized B2B procurement processes." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6855752) KC Kajo C. Ecom Exec > "The learning curve is steep, especially if you aren't used to MS way of doing things." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6463828) Sebastian P. Chief Marketing and Customer Experience > "Dynamics 365 has many outstanding features such as managing the entire sales cycle, from prospecting to closing deals, offering tools to provide excellent service and improve customer..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6511818) MM Musa M. Software Developer > "Additionally, the initial implementation and ongoing maintenance of Dynamics 365 can be expensive, especially for small and medium-sized enterprises with limited budgets." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6333176) AS Ajay S. Recruitment Manager > "My overall experience with Dynamics 365 has been positive due to its robust integration with Microsoft tools, flexibility in customization, and powerful automation capabilities, though..." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6509656) JP Jose P. Senior Editos > "There appears to be a disruption in the connection to our primary database, leading to inaccuracies in the data that have not been updated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6050695) Hicham M. Freelance Character Designer > "Powerful and feature rich tool, especially with the fact that it integrates plenty of tools withing it that are pretty useful for team collaboration when needed." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6870765) VR Verified Reviewer Principal > "Understanding all the finer points of this software is tough—it gets difficult soon after you start using it." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6406125) AV Alexandra V. People Business Partner > "There are great training resources available for new hires that are learning the system, and the cost has been worth the success of the software." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7125381) VR Verified Reviewer Health care administrator > "Implementation could be complex without proper training and learning." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6418952) VR Verified Reviewer Analyst > "It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7092667) SE Santiago E. Coordinador de bodega > "I consider the cost of one professional license is a bit expensive" [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6444023) KA Khyan A. Manager > "From an SDR lens, the biggest win is visibility and structure in the sales pipeline." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___7129564) KA Kalli A. Instructor > "Could be a little time consuming first couple of times you use." [See full review](https://www.capterra.com/p/157279/Dynamics-365/#Capterra___6827742) [View Reviews](https://www.capterra.com/p/157279/Dynamics-365/reviews/) ## User interface [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/) 4.42 (116) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) 4.37 (5,834) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting 207 Important Accounting Integration 150 Important Activity Dashboard 120 Important Dealertrack DMS Top features 32/50 - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Automated Scheduling - Barcode/Ticket Scanning - Buy Here, Pay Here - Calendar Management - Communication Management - Contact Database - Customer Database - Customer History - Customizable Forms - Customizable Reports - Discount Management - Document Management - Document Storage - Email Management - Financing Management - For Automotive Dealerships - Forms Management - Generative AI - GPS - Inventory Management - Inventory Tracking - Invoice Management - Lead Capture - Lead Management - Lease Tracking - New Car Dealer - Payment Collection - Price/Margin Management - QuickBooks Integration - Quotes/Estimates - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Sales Floor Management - Sales Reports - Service Department - Stock Management - Summary Reports - Third-Party Integrations - Used Car Dealer [See all features](https://www.capterra.com/p/100994/Dealertrack-DMS/#features) Dynamics 365 19/50 - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Appointment Management - Automated Scheduling - Barcode/Ticket Scanning - Buy Here, Pay Here - Calendar Management - Communication Management - Contact Database - Customer Database - Customer History - Customizable Forms - Customizable Reports - Discount Management - Document Management - Document Storage - Email Management - Financing Management - For Automotive Dealerships - Forms Management - Generative AI - GPS - Inventory Management - Inventory Tracking - Invoice Management - Lead Capture - Lead Management - Lease Tracking - New Car Dealer - Payment Collection - Price/Margin Management - QuickBooks Integration - Quotes/Estimates - Real-Time Analytics - Real-Time Reporting - Real-Time Updates - Reporting/Analytics - Reporting & Statistics - Sales Floor Management - Sales Reports - Service Department - Stock Management - Summary Reports - Third-Party Integrations - Used Car Dealer [See all features](https://www.capterra.com/p/157279/Dynamics-365/#features) ### Recognition No recognitions have been awarded to Dealertrack DMS Dynamics 365 is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support Dealertrack DMS Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dynamics 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Dealertrack DMS - By Dealertrack - Located in United States - Founded in 2006 Dynamics 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.42 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) vs [Carsforsale.com](https://www.capterra.com/p/178449/CarsForSale/)[4.55 (2,363)](https://www.capterra.com/p/178449/CarsForSale/reviews/) Contact vendor for pricing Price $99/month 4.3 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/100994-178449/Dealertrack-DMS-vs-CarsForSale) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,790)](https://www.capterra.com/p/61368/Salesforce/reviews/) $50/month Price $25/month 4.3 Features 4.4 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-157279/Salesforce-vs-Dynamics-365) [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.42 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) vs [DealerCenter](https://www.capterra.com/p/71935/DealerCenter/)[4.85 (1,483)](https://www.capterra.com/p/71935/DealerCenter/reviews/) Contact vendor for pricing Price $99/month 4.3 Features 4.8 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/71935-100994/DealerCenter-vs-Dealertrack-DMS) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.51 (4,470)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-157279/HubSpot-CRM-vs-Dynamics-365) [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.42 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) vs [AutoManager](https://www.capterra.com/p/10010509/DeskManager/)[4.88 (239)](https://www.capterra.com/p/10010509/DeskManager/reviews/) Contact vendor for pricing Price $50/month 4.3 Features 4.9 4.2 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/100994-10010509/Dealertrack-DMS-vs-DeskManager) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $50/month Price $14/month 4.3 Features 4.3 4.1 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-157279/Zoho-CRM-vs-Dynamics-365) [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.42 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) Contact vendor for pricing Price $31.1/month 4.3 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/100994-135618/Dealertrack-DMS-vs-Odoo) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Odoo](https://www.capterra.com/p/135618/Odoo/) [4.20 (1,314)](https://www.capterra.com/p/135618/Odoo/reviews/) $50/month Price $31.1/month 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135618-157279/Odoo-vs-Dynamics-365) [Dealertrack DMS](https://www.capterra.com/p/100994/Dealertrack-DMS/)[4.42 (116)](https://www.capterra.com/p/100994/Dealertrack-DMS/reviews/) vs [Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[4.46 (825)](https://www.capterra.com/p/136189/Salesforce/reviews/) Contact vendor for pricing Price $25/month 4.3 Features 4.4 4.2 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/100994-136189/Dealertrack-DMS-vs-Salesforce) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (738)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $50/month Price $7/year 4.3 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/157279-204998/Dynamics-365-vs-Bigin-by-Zoho-CRM) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [NetSuite](https://www.capterra.com/p/135757/NetSuite/)[4.23 (2,052)](https://www.capterra.com/p/135757/NetSuite/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.2 4.1 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/135757-157279/NetSuite-vs-Dynamics-365) [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,834)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) vs [eWay-CRM](https://www.capterra.com/p/152769/eWay-CRM/)[4.47 (823)](https://www.capterra.com/p/152769/eWay-CRM/reviews/) $50/month Price $20/month 4.3 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152769-157279/eWay-CRM-vs-Dynamics-365)