Agiloft vs everything HelpDesk: Which is a better fit?

The folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding.

Some of it can be very confusing to someone who doesn't understand business flow.

Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization.

Because the software is so customization, it can be difficult to make any changes on your own.

Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.

Some errors may occur when merging several operations together.

We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth).

The Group and Team concept and settings are difficult to understand at first and can be daunting to implement.

All that said, If you are looking for a solid, albeit conservative, helpdesk, and asset management solution, then this would be a great choice.

Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results.

Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain.

Let's me manage the problems, not the helpdesk software.

It allowed us to track our work, problems and solutions. I love that it is user friendly and most staff can create tickets without training.

Allows customization of ticket views. Great integration with other departments.