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Focused on mid to large companies that need robust automation, Agiloft provides deep and rapid customization that easily adapts to serve a wide range of vertical industries.
Corporate legal and non-legal users whose legal management requires an advanced solution, which offers end-to-end AI functionality and incremental, outcomes-based legal digital transformation.
Lumina has been using Agiloft (and its predecessor SupportWizard) for 7 years, for issue tracking, and customer support. We have found it outstanding in its flexibility, ease of use, and reliability.
Some of it can be very confusing to someone who doesn't understand business flow.
Having a system that fit our business model was important, and I went through a lot of tools before I settled on AG. By far the strongest aspect of Agiloft is its ease of customization.
Because the software is so customization, it can be difficult to make any changes on your own.
The folks at Agiloft go out of their way to understand your business process and where their product would best fit in. Agiloft Customer Support is Outstanding.
Some errors may occur when merging several operations together.
We recommend strongly considering how experienced and knowledgeable and stable the vendor is (not just who has the slickest app or tech conference booth).
The Group and Team concept and settings are difficult to understand at first and can be daunting to implement.
We also like the functionality of being able to track important dates like auto-renewals, expirations, etc. The dashboard is also a great tool to see what contract needs to followed up on.
At the beginning, we had very poor customer service from a project manager - emails were unanswered and amendments to our template agreements were not actioned.
The artificial intelligence ability offered by ContractPodAi was impacted the purchase decision greatly. The ability to capture important data instantaneously was very important to us.
I inherited this system and I'm sorry to say there are no redeeming features. Complicated and feckless search function: on numerous occassions the same search parameters returned different results.
I could present it with confidence, knowing that it is a robust, and solid system built on a well trusted partnership and platform.
Have to save documents locally and upload them - no option to drag and drop documents in.
Along with a great product, you get an amazing Customer Support team. They do not disappear once the contract is signed… they’re in it with you for the long haul, and always accessible.
The setup of the Roles and Permissions is a bit detailed and can be confusing, but not enough of a drawback to takeaway from the overall user experience.
Prioritize real-user-identified key features according to your needs to find your best fit.
Agiloft
ContractPodAi
Agiloft
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ContractPodAi
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