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Wholesale distributors in the PHCP, PVF, HVAC, JanSan, Paper, Packaging, Foodservice, Irrigation, Lighting, Electrical, Showroom, Industrial, Safety, Fastener, Bearing and Fluid Power segments
Infoplus is designed for eCommerce Retail, Wholesale or Third Party Logistics warehouses looking for robust software to manage inventory and fulfillment.
DDI has excellent Customer Service and really knows our Janitorial Industry and what is needed for us to get to the end result. It is a user friendly software with excellent reports.
I had a conversation with their support staff last week where I mentioned an issue we've been seeing for a number of months and he said it was a known issue but nobody had bothered to communicate it.
Version 18 is a huge improvement over previous versions , the ability to see snap shots of products while adding an order is wonderful.
Sometimes we have software issues that causes input information the printer reader to "disagree.
What I like most is that DDI makes there program very user friendly, which helps out a great deal when training new hires.
There is so much data that it is hard to find where to get it. Intakes some digging and time that you don't always have.
Knowledgeable, and extremely willing to help us succeed. Online training is great.
Some of the options are confusing or don't give you what you expect them to.
Ability to provide customers with high-end and reliable customer portal experience. Ability to seamlessly integrate with prospects that show interest in our company (A huge selling point).
If you make mistakes on some things you cannot delete it at all. I cant even remove inventory with wrong sku because it says Ive had a reciept on it but never did.
My overall experience is very nice in infoplus. It is a nice platform for warehouse solution from the experts.
Sometime system is hacked & trouble in inventory management.
However, they now a new, very solid, leadership team. I personally know most people on the leadership team, and they really are great to work with.
Our orders are getting "stuck" between WooCommerce and InfoPlus and not flowing in to InfoPlus whenever InfoPlus does an update or has maintenance.
Not only that, but having the system be reliable for them is an asset that cannot be overstated.
The integration we use requires updating at Infoplus, we have to push them to complete the projects. The general communications for us, without paying for the extra chat services, has been poor.
Rob C.: Hi, I'm Rob. I work at GE HealthCare, and I use Infoplus for... As a predominant WMS, I give it a four out of five. Yep. Yeah. Before Infoplus, we were using just a rudimentary ERP, and it was very manual. So we started shopping around for WMS systems, we saw Infoplus. We did a demo with it, we liked it, and so we moved forward with digitizing everything that we're doing. Yeah. We decided to go with Infoplus because the setups were quick and easy. They had a great navigation system throughout the WMS, moving forward and backward between pages. They had recently visited pages on the right, which made it fast and easy just to get to frequently visited pages very, very fast. Setting up the warehouse billing was nice and easy. They had usable charge codes. The queries were great. You could filter on them and see everything you needed to see with a click of a button. Direct carrier connections were also nice. We also utilized EasyPost as a TMS, but we could do direct carrier calls. And then the custom actions were simple to include and added a level of complexity if we needed to. Well, it was very quick and easy. They have a lot of support docs online that you can reference. The only piece that we didn't like is having support through Infoplus, most of their support interaction is through email. You aren't able to really get on the phone with anyone, so that slowed things down. But other than that, it was pretty simple integration to our systems. Recommendations. Some of the things that we were looking for in a WMS, we needed to make sure it could handle the order volumes. So just be realistic on what the volumes you're expecting to be coming in on the WMS system. Functionality, ease of setup, those are certain things that we look for within Infoplus, and we liked what we saw. We did decide to not go with Infoplus in my future company just because they couldn't handle certain volumes of order data. But other than that, I think they're great for a small to medium size company.
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