Churchteams vs Neon CRM: Which is a better fit?

Speaker 1: My name is Arlona. I'm the media, arts, and technology assistant, and I would give Churchteams a five out of five. For more information click below. Before we switched over to Churchteams, we were using a program called Shelby arena, which was a very powerful program, but it was so hard to use. It was really difficult for our admins to input information and then get back out meaningful information. It was always a struggle to run a single report. We switched over to Churchteams for quite a few reasons, but mostly it was because it was so good for small groups, keeping track of people coming and going, and the workflows just make sense, not only to me as the administrator, but they make sense to my pastor, and they make sense to the people using the information and the people entering the data. And we're just able to work seamlessly with one database now. Instead of having multiple databases, everybody is comfortable using Churchteams, so it actually gets used by my staff and by my congregation. It was really super hard to get started with Churchteams because I could not figure out how to get the information out of the old database. Once I figured out how to get the information out of the old database, loading everything into Churchteams was smooth sailing. They did all of the heavy lifting for me, answered all of the questions that I had, and really helped make it a smooth transition. Definitely try out Churchteams. It is a great tool that our pastors are actually leaning into using, and we're finding it to be a good, great fit for our church.

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.