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Greater Giving works exclusively with registered 501c3 schools and nonprofits - offering integrated solutions to help simplify your auction gala, streamline check-in/check-out and raise more funds.
Neon CRM is the top constituent management platform for organizations and associations that need an all-in-one solution. Manage your supporters, create workflows, and access powerful reports.
It has been very easy to set up and operate and we are very happy with this feature. The support staff is always helpful and aides in any questions we run into quickly and professionally.
The reports are hard to use and hard to customize and the event website it limited in what you can do with it.
My volunteers love it, my guests appreciate the ease with which they check in and check out, and I find the system itself to be very user friendly.
My least favorite thing was the lack of online bidding software but I believe they now have that too. We are not doing our gala anymore so we were unable to try that feature.
The transition to online fundraising was a breeze with Greater Giving. I especially appreciate the amazing customer service whenever I have a question.
Trying to pull out the reporting information needed is very difficult. It is very evident this software was not created for auctions.
I have worked for a company who has used Greater Giving for Multiple fundraising galas. The software is very easy to use as a volunteer and great interface for the donor.
How difficult the pages are to set up and understand.
Ease of use; cost effective; robust online resources for help and training; NEON contacts were easy to deal with and very supportive.
Likewise, the inability to choose an existing email to send to an individual constituent from their account page is a frustration.
We love NEON so much, and we are so thankful to have such a wonderful and reliable place to manage all of our information.
Neon pay is truly horrible, if you have another option take it.
We have only used the free version so we are hoping this is as great as we are expecting.
There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name.
They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data.
Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't.
Kevin: Hi, my name's Kevin. I'm the development Director at Community Action Agency, and I would give Greater Giving five out of five stars. I'd used OneCause before and thought it worked well, but was a little more difficult on the back end to really get the system working, created some issues logging in for the guests at our event, and it didn't have as clean of an interface and kind of a forward-facing side of things for our gala that we did, and it made it difficult for our guests to bid on the items that they wanted to. I had used Greater Giving in the past at a different organization and had experience with that, got great feedback from the guests at our event that they liked that they were able to do that on their phone. They got easy reminders. It was easy to log in, and they were able to skip the registration line and get right into the event because they knew all the information right there on their phone. So when I was struggling with the other platform, it was an easy choice to go back to Greater Giving. And Greater Giving has a much better price point than a lot of the other systems that are out there on the market. It's been very easy to get Greater Giving integrated into the organization. We use Bloomerang as our CRM, and have been able to export our guest list and donor information over into Bloomerang very easily with the reporting functions out of Greater Giving. It's been great to have the chat and the phone support from Greater Giving. It's nice to be able to get folks when you need them and solve problems right away so that we don't have to leave our guests and our donors waiting. I think with Greater Giving, advice I would give is watch a lot of the tutorials. Try out some of the functions yourself before you get fully into your event so that you're comfortable with it, that you understand how to use the software. And also train a number of other people in your organization so that it doesn't just rely on one person, but you have a number of people that can work together as a team to create the event within Greater Giving, to be outwardly facing with your guests, but also utilize the great support that Greater Giving always has.
Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.
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