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Greater Giving vs Neon CRM: Which is a better fit?

Updated on February 7th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,555 reviews from Fundraising users.
% Fit
Not enough reviews
Feature ratings
Credit Card Processing
4.3
Electronic Payments
4.7
Payment Processing
4.7
Donor Management
4.2
Contribution Tracking
4.7
% Fit
Not enough reviews
Feature ratings
Credit Card Processing
4.4
Electronic Payments
4.4
Payment Processing
4.3
Donor Management
4.4
Contribution Tracking
4.7
User satisfaction
4.3
User reviews90
Ease of use
3.8
Functionality
4.1
Value for money
4.2
Customer support
4.6
4.3
User reviews553
Ease of use
4.1
Functionality
4.2
Value for money
4.3
Customer support
4.3
Price starts from
--
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Greater Giving works exclusively with registered 501c3 schools and nonprofits - offering integrated solutions to help simplify your auction gala, streamline check-in/check-out and raise more funds.

Neon CRM is the top constituent management platform for organizations and associations that need an all-in-one solution. Manage your supporters, create workflows, and access powerful reports.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-8b27d13a-ddf7-4aa1-1e5e-08dced758cf4
Kevin H
Director of Advancement
5.0

Kevin: Hi, my name's Kevin. I'm the development Director at Community Action Agency, and I would give Greater Giving five out of five stars. I'd used OneCause before and thought it worked well, but was a little more difficult on the back end to really get the system working, created some issues logging in for the guests at our event, and it didn't have as clean of an interface and kind of a forward-facing side of things for our gala that we did, and it made it difficult for our guests to bid on the items that they wanted to. I had used Greater Giving in the past at a different organization and had experience with that, got great feedback from the guests at our event that they liked that they were able to do that on their phone. They got easy reminders. It was easy to log in, and they were able to skip the registration line and get right into the event because they knew all the information right there on their phone. So when I was struggling with the other platform, it was an easy choice to go back to Greater Giving. And Greater Giving has a much better price point than a lot of the other systems that are out there on the market. It's been very easy to get Greater Giving integrated into the organization. We use Bloomerang as our CRM, and have been able to export our guest list and donor information over into Bloomerang very easily with the reporting functions out of Greater Giving. It's been great to have the chat and the phone support from Greater Giving. It's nice to be able to get folks when you need them and solve problems right away so that we don't have to leave our guests and our donors waiting. I think with Greater Giving, advice I would give is watch a lot of the tutorials. Try out some of the functions yourself before you get fully into your event so that you're comfortable with it, that you understand how to use the software. And also train a number of other people in your organization so that it doesn't just rely on one person, but you have a number of people that can work together as a team to create the event within Greater Giving, to be outwardly facing with your guests, but also utilize the great support that Greater Giving always has.

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Michael R
Director
5.0

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

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View all video reviews
User interface
127257 video thumbnail}
1 Video
102088 video thumbnail}
1 Video
127257
5 screenshots
102088
5 screenshots

Greater Giving

36/46
  • Accounting Integration
  • ACH Payment Processing
  • Alumni Management
  • API
  • Email Marketing
  • Email Reminders
  • Forms Management
  • Grant Management
  • Interaction Tracking
  • Third-Party Integrations
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auction Management
  • Campaign Analytics
  • Campaign Management
  • Contact Management
  • Contribution Tracking
  • Credit Card Processing
  • CRM
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Dashboard
  • Data Import/Export
  • Donor Discovery
  • Donor Management
  • Electronic Payments
  • Event Management
  • Event Scheduling
  • For Nonprofits
  • Gift Matching Management
  • Goal Setting/Tracking
  • Membership Management
  • Mobile Access
  • Mobile Giving
  • Online Forms
  • Payment Processing
  • Pledge Management
  • Receipt Management
  • Recurring Giving
  • Registration Management
  • Reporting & Statistics
  • Social Media Integration
  • Volunteer Management
  • Website Management
See All features
Hide Fundraising Software Features -

Neon CRM

Top Features
44/46
Show Fundraising Software Features +
Greater Giving
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Neon CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Greater Giving
  • By Global Payments
  • Located in United States
  • Founded in 1983
Neon CRM
  • By Neon One
  • Located in United States
  • Founded in 2000
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