--- title: "Compare Neon CRM vs MemberPlanet 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare MemberPlanet and Neon CRM based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/102088-131768/NeonCRM-vs-MemberPlanet" page_type: "comparison" language: "en" --- # MemberPlanet vs Neon CRM Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: MemberPlanetNeon CRM2/4 selected [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.7 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) [## MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.7 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) Starting Price $50.00/month Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.5 Customer Service 4.8 Reviews Sentiment JV BH Based on [268 reviews](#user-reviews) Positive 254 Neutral 9 Negative 5 [## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [620 reviews](#user-reviews) Positive 554 Neutral 39 Negative 27 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,220 reviews from membership management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Member Database 4.8 Payment Processing 4.7 Credit Card Processing 4.0 Electronic Payments 4.5 Registration Management 5.0 79%Fit Feature ratings Member Database 4.3 Payment Processing 4.4 Credit Card Processing 4.4 Electronic Payments 4.5 Registration Management 3.9 User satisfaction User satisfaction 4.7 User reviews[268](https://www.capterra.com/p/131768/MemberPlanet/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.5 Customer support 4.8 User satisfaction 4.3 User reviews[620](https://www.capterra.com/p/102088/NeonCRM/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $50Flat Rate, Per Month - Free version - Free trial Price starts from $99Flat Rate, Per Month - Free version - Free trial Best for Best for memberplanet offers dynamic solutions and is scalable for all types of organizations, regardless of size, empowering staff and volunteers to manage, engage, and grow your nonprofit organization. Best for Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying supporter data and automating outreach. ## User reviews Pros & cons JV Jenna V. Radiologic Technologist > "I use Member Planet for a professional society in my state, and we enjoy the platform for our needs." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7187910) SV Sue V. Executive Administrator > "Only annoying piece I've found is the way phone numbers are shown without formatting. When I download a member list, I always have to..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7168838) BH Brandon H. President > "The subscription is very cost-effective for the services provided, and their customer service has been top-notch." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7141994) SB Shaunna B. Communications Chairman > "Sending emails is too complicated for our older board members to use." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7167376) SB Shaunna B. Communications Chairman > "I like having club documents available on MemberPlanet too." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7167376) RG Robbie G. Captain - Shoreline Women's Golf Club > "Email/broadcast feature is unreliable, it has unsubscribed members for no reason, recently broadcast to certain email systems just breaks,..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6183705) Carrie S. C. Statewide Professional Organization > "Member Planet has streamlined our membership processes and conference registrations, saving us time and freeing us up to focus on other..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6877776) TA Tom A. Executive > "Aside from the non existent customer service, knowing that they have received $500 in donations and I can't get anyone to tell me where the..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6166703) SB Shaunna B. Communications Chairman > "I feel quite confident the next woman to take over the role as communications chairman will do well since the guides and customer service..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7167376) JH John H. Executive Officer > "No global style sheet availability - changing buttons color, text color and border one-by-one is a pain. " [See full review](https://www.capterra.com/p/131768/MemberPlanet/#SoftwareAdvice___6441744) JV Jenna V. Radiologic Technologist > "I have also found that the customer support has been very good and super helpful." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7187910) RG Robbie G. Captain - Shoreline Women's Golf Club > "I cannot customize the menu to eliminate all of the things I don't use. " [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6183705) BH Brandon H. President > "The ease of use of the site builder is very refreshing compared to several competitors." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7141994) KW Kristine W. Board Member > "Very difficult to customize or delete "required" fields. " [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6000886) SB Shaunna B. Communications Chairman > "The website looks great." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___7167376) SI Shamrul I. DMS Operator > "Additionally, some users have reported issues with the platform's reliability, with the platform experiencing outages or technical..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___4555289) SI Shamrul I. DMS Operator > "It offers features such as payment processing, volunteer management, and email communication, and has received both positive and negative..." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___4555289) RG Robbie G. Captain - Shoreline Women's Golf Club > "I frequently find problems on the weekend, but can't get anyone to look at anything until Monday. " [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6183705) JH John H. Executive Officer > "The drag-and-drop simplicity and seamless event and member management had us up and running in no time." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#SoftwareAdvice___6441744) RG Robbie G. Captain - Shoreline Women's Golf Club > "The website feature is marginal - I can make it work - sort of - but it rarely looks very good." [See full review](https://www.capterra.com/p/131768/MemberPlanet/#Capterra___6183705) [View Reviews](https://www.capterra.com/p/131768/MemberPlanet/reviews/) JM Jordan M. Marketing Manager > "You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7125722) HL Heidi L. Executive Director > "Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7122283) JG JEN G. Development Manager > "I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)" [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) AA Amanda A. Operations Manager > "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) RD Rachel D. Development Director > "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042) LT Linden T. Executive Director > "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387) KC Kate C. Project Coordinator > "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) KC Kate C. Project Coordinator > "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) KS Kaitlyn S. Executive Director > "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) CR Christy R. Director of Operations > "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) GD Galen D. Director of Operations > "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) CH Cathy H. Director of Membership > "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) HP Hild P. Program Director > "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465) CJ Charlotte J. x > "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) JL Julia L. Administrative Consultant > "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) EH Elizabeth H. Gift Administration Manager > "One other minor thing is not having an important field option for a query to get a correct data pull." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121786) MR Mary R. Assistant Administrator > "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154) AA Amanda A. Operations Manager > "Quite basic, does not allow for as much customization of reports and fields as I would like." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) AA Amanda A. Operations Manager > "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) JE Jennifer E. CPA > "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) Paul L. Founder and Director > "First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) SF Sarah F. ED > "Also, they try to push you into using their payment portal by making it onerous to import soft credits." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032) SC Sarah C. Manager > "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306) DH Daisy H. Executive Assistant > "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050) JP Judy P. Board Treasurer > "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) NT Nicole T. Development Coordinator > "I don't love Neon's donation forms because I wish they were more customizable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) JP Judy P. Board Treasurer > "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) CR Christy R. Director of Operations > "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) KC Kate C. Project Coordinator > "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) VR Verified Reviewer Director > "They have few resources for educational systems and managing alumni." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992) JG JEN G. Development Manager > "It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) KM Kate M. Director Resource Development > "The training was a little difficult because things changed right after we would train on them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121423) CG Channing G. Membership, Volunteer and Development > "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656) RK Rob K. CEO > "It doesn't work with my email (Google)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139408) KC Kate C. Project Coordinator > "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) EC Eli C. development specialist > "Also, their reporting feature can be burdensome, particularly their donor and donation reports." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941) CB Carolyn B. Program-Development Director > "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418) SS Susan S. Box Office Manager > "There are a few features that don't work the way that I want or expect them to work." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141) RM Roberto M. Deputy Director > "Overall it has helped us to consolidate information about our donors and members which has been a great help." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) BA Brianna A. Communications Manager > "More specifically, there are a lot of limitations to what integrated fields are useable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) JH Jenyl H. Director of Finance and Operations > "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy,..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362) MS Maya S. Executive Director > "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) CH Cathy H. Director of Membership > "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) CR Christy R. Director of Operations > "Instead, we've had to send emails and wait days for a response." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) JW Jessica W. Education Director > "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) KS Kathryn S. Grants and Events Manager > "The ticket sales aspect is difficult to set up." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599) AA Amanda A. Operations Manager > "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) AD Adrienne D. Executive Director > "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) Paul L. Founder and Director > "Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) MD Matt D. Fundraiser > "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) CJ Charlotte J. x > "The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) TS Tiffany S. Fundraising and Communications Manager > "Ticketing function was not working, couldn't get help for over a week, by then it was too late." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501) RM Roberto M. Deputy Director > "I also appreciate the ease with which we are able to create and track memberships." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) MD Matt D. Fundraiser > "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) NL Natalie L. Director of Communications and Events > "I loved that everything was in the same dashboard with no clicking in and out of things to make them work or talk to each other." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7157085) Sarena C. Executive Director > "Reports and customization aren’t always straightforward, and it takes some time to learn." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) GD Galen D. Director of Operations > "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) SH Samantha H. Membership Cooridinator > "My main gripe is that the system is not the most intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) CJ Charlotte J. x > "It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) MS Maya S. Executive Director > "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) JK Julia K. Development Manager > "I like most how easy it is to search for what I'm looking for, and use filters to see what I need to." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7122711) JE Jennifer E. CPA > "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) JM Jordan M. Marketing Manager > "Definitely a positive experience with the company - I think they are doing a great thing making a CRM affordable for small nonprofits and they are very responsive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7125722) MD Michael D. Admin > "What ever you do, do not use this CRM as it will be quite painful if you make the migration." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711) BM Brooke M. Administration > "They have been helpful to answer any questions and even provide learning sessions for one on one help." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7140298) AD Adrienne D. Executive Director > "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) EF Emma F. Operations Manager > "I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050442) NT Nancy T. CEO > "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897) SH Samantha H. Membership Cooridinator > "What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive,..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) MB Melissa B. Development Director > "I also don't like that thank you letter templates aren't able to be individualized or edited at all." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722) BA Brianna A. Communications Manager > "I can get all types of information and easily present it to my boss, the board, potential major donors, etc." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) BB Becky B. National Director of Development and Communications > "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094) GP Gabby P. Administrator and Program Coordinator > "I have learned a lot about what goes into keeping a nonprofit organized as well as keeping donors motivated/engaged, and I owe that to tinkering around with Neon and..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6605685) HF Hannah F. Operations and Community Relations Manager > "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200) CH Cathy H. Director of Membership > "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) EP Emily P. director > "also merging from other donation platforms and having to delete duplicates was time consuming." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6107067) JW Jessica W. Education Director > "Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) CW Caitlin W. Data Manager > "I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322) KC Kate C. Project Coordinator > "This helps keep engagement organized without constant manual tracking." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) JP Joey P. Executive Director > "No real way to contact user support rather than email tickets via the automated online assistant." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066273) JT Jared T. Executive Director > "Neon is user friendly and connects well with our other software platforms." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___3736806) SH Samantha H. Membership Cooridinator > "My main gripe is that the system is not the most intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) LS Lauren S. Director of advancement > "Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___2712169) TS Tiffany S. Fundraising and Communications Manager > "Not intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501) MB Megan B. Chief Philanthropy Officer > "The account profiles are user friendly and intuitive. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___2422829) EP Emily P. director > "It has always been difficult to understand the functions, the system is not very intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6107067) GD Galen D. Director of Operations > "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) LS Lainie S. Treasurer > "It is not intuitive how to set things us and takes much longer than it should. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___2782733) ER Ed R. Interim Executive Director > "Started out with NEON when it was first starting and they helped develop many necessary tools for the integration of our system to website." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___2704220) BA Brianna A. Communications Manager > "More specifically, there are a lot of limitations to what integrated fields are useable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) CH Clarate H. Director of Operations and Community Relations > "The integration process between that and Neon was seamless." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___2705299) HL Heidi L. Executive Director > "Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7122283) SB Sarah B. Office Administrator > "It's integration with various other apps is seamless." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___2777792) AL Amanda L. President > "Too expensive for what is included, horrible customer support, may take over a week to respond." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6151068) NL Natalie L. Director of Communications and Events > "Other platforms out there are far more simpler than what we were using." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7157085) RS Randy S. Founder > "Customer service was slow and non-responsive to my specific questions. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) HP Hild P. Program Director > "The Neon CRM makes my life easier and saves so much time." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465) BB Becky B. National Director of Development and Communications > "I don't like the barriers to customer service/tech support." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094) [View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) ## User interface 4.71 (268) 4.33 (620) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important MemberPlanet 32/43 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Application Management - Attendance Tracking - Committee Management - Communication Management - Credit Card Processing - Customizable Branding - Customizable Forms - Data Import/Export - Discount Management - Dues Management - Electronic Payments - Email Marketing - Email Templates - Enrollments/Onboarding - Event Calendar - Event Management - Generative AI - Invoice Management - Member Communication - Member Database - Member Directory - Member Portal - Membership Renewals - Membership Signup - Member Types - Mobile App - Payment Processing - Promotions Management - Recurring/Subscription Billing - Registration Management - Reminders - Reporting & Statistics - Resource Scheduling - Search/Filter - Self Service Portal - Surveys & Feedback - Third-Party Integrations - Wait List Management - Website Management [See all features](https://www.capterra.com/p/131768/MemberPlanet/#features) Neon CRM Top features 37/43 - Access Controls/Permissions - Activity Dashboard - AI Copilot - Alerts/Notifications - Application Management - Attendance Tracking - Committee Management - Communication Management - Credit Card Processing - Customizable Branding - Customizable Forms - Data Import/Export - Discount Management - Dues Management - Electronic Payments - Email Marketing - Email Templates - Enrollments/Onboarding - Event Calendar - Event Management - Generative AI - Invoice Management - Member Communication - Member Database - Member Directory - Member Portal - Membership Renewals - Membership Signup - Member Types - Mobile App - Payment Processing - Promotions Management - Recurring/Subscription Billing - Registration Management - Reminders - Reporting & Statistics - Resource Scheduling - Search/Filter - Self Service Portal - Surveys & Feedback - Third-Party Integrations - Wait List Management - Website Management [See all features](https://www.capterra.com/p/102088/NeonCRM/#features) ### Recognition No recognitions have been awarded to MemberPlanet Neon CRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support MemberPlanet Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Neon CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details MemberPlanet - By memberplanet - Located in United States - Founded in 2009 Neon CRM - By Neon One - Located in United States - Founded in 2000 ## Popular Comparisons [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [StarChapter](https://www.capterra.com/p/57588/StarChapter/)[4.19 (656)](https://www.capterra.com/p/57588/StarChapter/reviews/) $50/month Price $119/month 4.3 Features 3.8 4.5 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/57588-131768/StarChapter-vs-MemberPlanet) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.54 (1,481)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $99/month Price $119/month 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM) [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [GrowthZone](https://www.capterra.com/p/124449/GrowthZone/)[4.43 (293)](https://www.capterra.com/p/124449/GrowthZone/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/124449-131768/GrowthZone-vs-MemberPlanet) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) $99/month Price $0 4.2 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter) [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [Novi AMS](https://www.capterra.com/p/188714/Novi-AMS/)[4.89 (131)](https://www.capterra.com/p/188714/Novi-AMS/reviews/) $50/month Price $829/month 4.3 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/131768-188714/MemberPlanet-vs-Novi-AMS) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $99/month Price $125/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang) [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[4.49 (198)](https://www.capterra.com/p/134209/Glue-Up/reviews/) $50/month Price Contact vendor for pricing 4.3 Features 4.3 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/131768-134209/MemberPlanet-vs-Glue-Up) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.1 4.1 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT) [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [MemberLeap](https://www.capterra.com/p/47310/MemberLeap/)[4.81 (107)](https://www.capterra.com/p/47310/MemberLeap/reviews/) $50/month Price $460/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/47310-131768/MemberLeap-vs-MemberPlanet) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.56 (938)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising) [MemberPlanet](https://www.capterra.com/p/131768/MemberPlanet/)[4.71 (268)](https://www.capterra.com/p/131768/MemberPlanet/reviews/) vs [YourMembership](https://www.capterra.com/p/76329/YourMembership/)[3.84 (175)](https://www.capterra.com/p/76329/YourMembership/reviews/) $50/month Price $3990/year 4.3 Features 3.7 4.5 Ease of Use 3.7 [View full comparison](https://www.capterra.com/compare/76329-131768/YourMembership-vs-MemberPlanet) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (620)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorSnap](https://www.capterra.com/p/97513/DonorSnap/)[4.59 (414)](https://www.capterra.com/p/97513/DonorSnap/reviews/) $99/month Price $50/month 4.2 Features 4.3 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/97513-102088/DonorSnap-vs-NeonCRM)