# Compare Neon CRM vs CharityTracker 2026 | Capterra > Unsure of what to choose? Check Capterra to compare CharityTracker and Neon CRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102088-132388/NeonCRM-vs-CharityTracker --- # CharityTracker vs Neon CRM Features and Cost Comparison Last updated June 1st, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CharityTrackerNeon CRM2/4 selected [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.5 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) [## CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.5 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting Price $20.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.5 Customer Service 4.5 Reviews Sentiment Based on [1,061 reviews](#user-reviews) Positive 987 Neutral 65 Negative 9 [## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) Starting Price $99.00/month Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.1 Customer Service 4.3 Reviews Sentiment Based on [619 reviews](#user-reviews) Positive 553 Neutral 39 Negative 27 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. ## Summary * * * Key features rated by users Features selected based on 4,615 reviews from nonprofit software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology \--%Fit Missing features Feature ratings Credit Card Processing NA For Nonprofits 4.8 Electronic Payments NA Member Database 4.7 Accounting NA 75%Fit Not enough reviews Feature ratings Credit Card Processing 4.4 For Nonprofits 4.3 Electronic Payments 4.5 Member Database 4.3 Accounting 2.0 User satisfaction User satisfaction 4.5 User reviews[1,061](https://www.capterra.com/p/132388/CharityTracker/reviews/) Ease of use 4.5 Functionality 4.4 Value for money 4.6 Customer support 4.5 User satisfaction 4.3 User reviews[619](https://www.capterra.com/p/102088/NeonCRM/reviews/) Ease of use 4.1 Functionality 4.2 Value for money 4.3 Customer support 4.3 Price starts from Price starts from $20Per User, Per Month - Free version - Free trial Price starts from $99Flat Rate, Per Month - Free version - Free trial Best for Best for Nonprofits of all sizes who want to eliminate spreadsheets: Human services & social services, social workers, faith-based ministries & churches, schools, government, shelters, food pantries & more. Best for Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying supporter data and automating outreach. ## User reviews Pros & cons CL Cathy L. Program Director > "This insight allows us to see clear connections between the care provided and each client’s progress toward self-reliance. When setting goals,..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609) SB Shayna B. Residence Director > "CharityTracker does not offer all features, such automating workflows and flagging incomplete tasks." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7158159) CL Cathy L. Program Director > "It’s a daily privilege to represent a tool that plays such a vital role in the collective success of our community’s helping programs. Because..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609) GH Greg H. Worship and Outreach Pastor > "I’m thinking of having generic ROIs printed for the individuals to complete on the spot and adding to CT later. If I fail to enter information..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6813777) CL Cathy L. Program Director > "What I appreciate most about CharityTracker is how it has helped our county’s agencies move beyond simple resource distribution to achieving..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7098609) AC Amy C. Support Services Manager > "It is very hard to keep files organized as there is no place for open/closed files and we have had to get creative to make it function properly..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801429) SG Sherri G. Executive Director > "We love using Charity Tracker—it streamlines distributions, simplifies case management, and enables us to post needs or surplus items to share..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6811911) MT Melissa T. Director of Operations > "There are some custom fields we have created and I cannot get those fields to pull with details on any reports." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6811121) KA Katrinna A. President > "The ability to integrate it with our new Equip for Life Program to be able to add new clients with their information on a simple platform that..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6810031) LN Lukis N. CEO > "Again, I cannot rate their products or customers service highly enough." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7107778) CE Cathy E. AVP of Community Impact > "The ease of use for all levels of technology knowledge, customer support is excellent, reporting is superior and the value for the cost is..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7099335) TH Tynisha H. program manager > "I have had trouble with some of the names not coming up by last name and having to type in first name do to the spelling or uppercase letters it..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801449) LN Lukis N. CEO > "They go above and beyond to assist your team in delivering exactly what you need without trying to oversell you unnecessary software additions." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7107778) TH Tynisha H. program manager > "I have had trouble with some of the names not coming up by last name and having to type in first name do to the spelling or uppercase letters it..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801449) SK Shelley K. Program Administrator > "The database simplifies reporting, and its expandability opens up exciting possibilities for features we haven’t even begun to use yet." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801371) AC Amy C. Support Services Manager > "I would not consider Charity Tracker to be a true case management software as there is no was to view only "open" or "closed" files." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801429) KS Karla S. Evangelization Assistant > "This is a very efficient way to be able to serve our church and allow us to serve many, not just the same people all the time." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801423) JS Jodi S. Communications and Program Administration > "At times, the system can be slow to load, which can interrupt workflow during busy periods." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801421) SA Susan A. Family Case Coordinator > "I like that we can upload documents as it allows us to keep pretty much paper free." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801388) Panashe B. IT Specialist > "Charity Tracker may lack advanced reporting features, and its user interface could benefit from some enhancements, making it less user-friendly..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6004180) CM Camille M. Skills Coach > "overall, i enjoy the program and think it is very useful especially with the self customizing options, but would suggest for larger companies to..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802462) JF Jordan F. Pantry Mananger > "I think that its very hard for me personally to make changes to specific items." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802428) ACO Ana Catalina O. Community Trainer and Data Specialist > "I would love to see your product roadmap because I am trying to grow out network of agencies and it is helpful when talking to them and getting..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802391) WKH William K H. Lead Data Entry > "I find the reports awkward to modify and customize." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801537) LN Lukis N. CEO > "I cannot rate their customer support highly enough!" [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7107778) CG Cade G. Director of Operations > "Charity Tracker was hard for my volunteers to learn at first." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801481) LL Laura L. Executive Director > "Also love that we can have as many users on it as we need since we have a lot of volunteers that help with different aspects." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6815619) GH Greg H. Worship and Outreach Pastor > "The ROI (Release of Information) is unhandy. " [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6813777) EO Emilee O. Care Manager > "It's easy to find out what then needs are in our area and it's very easy to post what my patients needs for other entities to help me find..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6808685) MD Mapillar D. Founder/CEO > "I don't like the the fact that I have to wait until the next day or run a report to be able to see up to date total assistance." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___3059930) CA Catherine A. Program Manager > "It has been helpful and the savings of space and resources from not having to print and store all the files is wonderful." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801398) KC Kimberly C. volunteer > "Not sure how the company could fix this but it is an issue." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___4218172) MS Miranda S. Data Analyst > "Also, we like the referral process within CharityTracker and are looking forward to seeing the impact made in our community as a result." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6806170) ED Eva D. Benevolence Coordinator > "Some applications do not apply to us - may not ever use some of those features." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___3053404) PS Pat S. Manager, Community Outreach > "Bulletin feature made mass communication simple. " [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7026523) VR Verified Reviewer Analyst > "Customer support is not good." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___4650149) CM Camille M. Skills Coach > "I like that we can clearly run reports on exactly what area we are attempting to monitor." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6802462) DH Dwana H. Secretary > "Well, a lot of the employees who didn't work in the office and couldn't use a computer very well had a problem with going from a new case to..." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2354791) JF Jason F. Executive Director > "This is the first case management program we have used for our non-profit and it fits everything we need." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6801390) VR Verified Reviewer Owner > "It seems a little outdated, and I wish it were more user friendly." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2326436) PS Pat S. Manager, Community Outreach > "Reporting functions customizable, very useful." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___7026523) DA Duane A. Secretary > "There isn't a community posting board." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2781083) PM Paula M. President, Board of Directors > "The initial introduction to Charity Tracker was accurate, the training was thorough, and the daily use of the database is easy" [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___6805018) KH Koya H. Social Services Manager > "Customer service sometimes is hard to get a hold of as well." [See full review](https://www.capterra.com/p/132388/CharityTracker/#Capterra___2793187) [View Reviews](https://www.capterra.com/p/132388/CharityTracker/reviews/) KC Kate C. Project Coordinator > "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) AA Amanda A. Operations Manager > "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) JM Jordan M. Marketing Manager > "You can manage donations, memberships, pledges, volunteers, merchandise, email campaigns, text messaging, and events all in one platform which helps keep constituent..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7125722) HL Heidi L. Executive Director > "Neon CRM doesn't integrate well with our events software, reporting is difficult and non-intuitive, and customer service is limited- as in they want you to pay for..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7122283) KS Kaitlyn S. Executive Director > "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so we..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) KC Kate C. Project Coordinator > "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) JG JEN G. Development Manager > "I also appreciate the ability to better steward our donors, and the workflows available (our last CRM only allowed 2 workflows without an upgrade and more $$)" [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) CH Cathy H. Director of Membership > "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) JL Julia L. Administrative Consultant > "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) LT Linden T. Executive Director > "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387) AA Amanda A. Operations Manager > "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) CR Christy R. Director of Operations > "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this upcoming..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) RD Rachel D. Development Director > "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042) AA Amanda A. Operations Manager > "Quite basic, does not allow for as much customization of reports and fields as I would like." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) JP Judy P. Board Treasurer > "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) CJ Charlotte J. x > "There are lots of steps which need to be completed for setting up things like events and emails, but they're not intuitive or located in the same place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) JP Judy P. Board Treasurer > "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) EH Elizabeth H. Gift Administration Manager > "One other minor thing is not having an important field option for a query to get a correct data pull." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121786) KC Kate C. Project Coordinator > "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) NT Nicole T. Development Coordinator > "I don't love Neon's donation forms because I wish they were more customizable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) KC Kate C. Project Coordinator > "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) JE Jennifer E. CPA > "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) GD Galen D. Director of Operations > "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) SF Sarah F. ED > "Also, they try to push you into using their payment portal by making it onerous to import soft credits." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032) HP Hild P. Program Director > "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465) EC Eli C. development specialist > "Also, their reporting feature can be burdensome, particularly their donor and donation reports." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941) MR Mary R. Assistant Administrator > "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154) DH Daisy H. Executive Assistant > "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050) Paul L. Founder and Director > "First and foremost, Neon One's price model sets it apart from all the other CRMs we looked into, especially unlimited contacts and emails. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) CR Christy R. Director of Operations > "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) SC Sarah C. Manager > "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306) VR Verified Reviewer Director > "They have few resources for educational systems and managing alumni." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992) CH Cathy H. Director of Membership > "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) KM Kate M. Director Resource Development > "The training was a little difficult because things changed right after we would train on them." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7121423) AA Amanda A. Operations Manager > "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673) RK Rob K. CEO > "It doesn't work with my email (Google)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139408) JG JEN G. Development Manager > "It's more affordable than what we were using, and it's able to handle our accounts, donations and events all in one place." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123973) Sarena C. Executive Director > "Reports and customization aren’t always straightforward, and it takes some time to learn." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) CG Channing G. Membership, Volunteer and Development > "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656) HF Hannah F. Operations and Community Relations Manager > "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200) CB Carolyn B. Program-Development Director > "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418) SS Susan S. Box Office Manager > "There are a few features that don't work the way that I want or expect them to work." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141) RM Roberto M. Deputy Director > "Overall it has helped us to consolidate information about our donors and members which has been a great help." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) BA Brianna A. Communications Manager > "More specifically, there are a lot of limitations to what integrated fields are useable." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559) JH Jenyl H. Director of Finance and Operations > "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362) MS Maya S. Executive Director > "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) CH Cathy H. Director of Membership > "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404) CR Christy R. Director of Operations > "Instead, we've had to send emails and wait days for a response." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400) KC Kate C. Project Coordinator > "This helps keep engagement organized without constant manual tracking." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124) KS Kathryn S. Grants and Events Manager > "The ticket sales aspect is difficult to set up." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599) Sarena C. Executive Director > "It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791) RS Randy S. Founder > "The weird complex "payout" system where I could never find the name of who the payee was!" [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) JP Judy P. Board Treasurer > "NeonCRM offers the core functions we need to manage our non-profit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418) AD Adrienne D. Executive Director > "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account with..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) JW Jessica W. Education Director > "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022) MD Matt D. Fundraiser > "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) Paul L. Founder and Director > "Second, Neon One is powerful (lots of capabilities) and yet also quite intuitive, so we don't need to hire consultants to figure out how to use it. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7147381) RS Randy S. Founder > "The lack of support for website learning and the general dismissal of our small organization's problems." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) KS Kaitlyn S. Executive Director > "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) TS Tiffany S. Fundraising and Communications Manager > "Ticketing function was not working, couldn't get help for over a week, by then it was too late." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501) CJ Charlotte J. x > "The customer service team is great and are very quick to respond when I have questions or need help with building on certain parts of our CRM." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) MD Matt D. Fundraiser > "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907) RM Roberto M. Deputy Director > "I also appreciate the ease with which we are able to create and track memberships." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7139358) SH Samantha H. Membership Cooridinator > "My main gripe is that the system is not the most intuitive." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487) NL Natalie L. Director of Communications and Events > "I loved that everything was in the same dashboard with no clicking in and out of things to make them work or talk to each other." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7157085) MS Maya S. Executive Director > "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty doing..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923) KS Kaitlyn S. Executive Director > "The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848) JE Jennifer E. CPA > "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473) JL Julia L. Administrative Consultant > "It's been a reliable program to keep our donor database updated through the years." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959) RS Randy S. Founder > "Customer service was slow and non-responsive to my specific questions. " [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231) Miranda T. Accounting and HR Coordinator > "I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059) MD Michael D. Admin > "What ever you do, do not use this CRM as it will be quite painful if you make the migration." [See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711) Miranda T. Accounting and HR Coordinator > "I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059) AD Adrienne D. Executive Director > "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033) GD Galen D. Director of Operations > "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097) NT Nancy T. CEO > "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to that..." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897) CJ Charlotte J. x > "It's quite easy to use and intuitive, apart from certain reporting challenges and clunkiness when setting up automations and workflows." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7123805) MB Melissa B. Development Director > "I also don't like that thank you letter templates aren't able to be individualized or edited at all." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722) NT Nicole T. Development Coordinator > "This helps prevent data entry errors." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797) BB Becky B. National Director of Development and Communications > "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call." [See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094) [View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/) ## User interface 4.53 (1,061) 4.33 (619) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CharityTracker 27/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/132388/CharityTracker/#features) Neon CRM Top features 44/47 - Access Controls/Permissions - Accounting - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Attendance Management - Budgeting/Forecasting - Calendar Management - Campaign Management - Committee Management - Communication Management - Contact Management - Credit Card Processing - CRM - Customizable Branding - Customizable Fields - Customizable Forms - Customizable Reports - Customizable Templates - Data Import/Export - Document Storage - Donor Management - Dues Management - Electronic Payments - Event Management - Event Scheduling - Forms Management - For Nonprofits - Fund Accounting - Fundraising Management - Generative AI - Grant Management - Member Database - Membership Management - Mobile Access - Real-Time Analytics - Real-Time Reporting - Recurring/Subscription Billing - Registration Management - Reporting & Statistics - Social Marketing - Third-Party Integrations - Volunteer Management - Website Management [See all features](https://www.capterra.com/p/102088/NeonCRM/#features) ### Recognition No recognitions have been awarded to CharityTracker Neon CRM is recognized as a top-rated tool in 2 Capterra Shortlist reports ### Deployment & support CharityTracker Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Neon CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CharityTracker - By Simon Solutions - Located in United States - Founded in 2006 Neon CRM - By Neon One - Located in United States - Founded in 2000 ## Popular Comparisons [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) $20/month Price $0 4.4 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/132388-172048/CharityTracker-vs-Givebutter) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,451)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $99/month Price $119/month 4.2 Features 4.3 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-102088/DonorPerfect-Fundraising-Software-vs-NeonCRM) [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [Donorbox](https://www.capterra.com/p/156860/Donorbox/)[4.80 (625)](https://www.capterra.com/p/156860/Donorbox/reviews/) $20/month Price $0/month 4.4 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132388-156860/CharityTracker-vs-Donorbox) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Givebutter](https://www.capterra.com/p/172048/Givebutter/)[4.75 (872)](https://www.capterra.com/p/172048/Givebutter/reviews/) $99/month Price $0 4.2 Features 4.5 4.1 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102088-172048/NeonCRM-vs-Givebutter) [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [DonorPerfect](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/)[4.55 (1,451)](https://www.capterra.com/p/2698/DonorPerfect-Fundraising-Software/reviews/) $20/month Price $119/month 4.4 Features 4.3 4.5 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/2698-132388/DonorPerfect-Fundraising-Software-vs-CharityTracker) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.65 (1,287)](https://www.capterra.com/p/131207/Bloomerang/reviews/) $99/month Price $125/month 4.2 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102088-131207/NeonCRM-vs-Bloomerang) [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [Zeffy](https://www.capterra.com/p/220131/Zeffy/)[4.81 (485)](https://www.capterra.com/p/220131/Zeffy/reviews/) $20/month Price CA$0 4.4 Features 4.6 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132388-220131/CharityTracker-vs-Zeffy) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Blackbaud Raiser's Edge NXT](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/)[4.15 (418)](https://www.capterra.com/p/247647/Blackbaud-Raiser-s-Edge-NXT/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.1 4.1 Ease of Use 3.9 [View full comparison](https://www.capterra.com/compare/102088-247647/NeonCRM-vs-Blackbaud-Raiser-s-Edge-NXT) [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [Bonterra Apricot](https://www.capterra.com/p/123342/Bonterra-Case-Management/)[4.23 (226)](https://www.capterra.com/p/123342/Bonterra-Case-Management/reviews/) $20/month Price Contact vendor for pricing 4.4 Features 4.1 4.5 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/123342-132388/Bonterra-Case-Management-vs-CharityTracker) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.4 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102088-111128/NeonCRM-vs-Bonterra-Guided-Fundraising) [CharityTracker](https://www.capterra.com/p/132388/CharityTracker/)[4.53 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) vs [Bonterra Network for Good](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/)[4.57 (937)](https://www.capterra.com/p/111128/Bonterra-Guided-Fundraising/reviews/) $20/month Price Contact vendor for pricing 4.4 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/111128-132388/Bonterra-Guided-Fundraising-vs-CharityTracker) [Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (619)](https://www.capterra.com/p/102088/NeonCRM/reviews/) vs [Glue Up](https://www.capterra.com/p/134209/Glue-Up/)[4.49 (197)](https://www.capterra.com/p/134209/Glue-Up/reviews/) $99/month Price Contact vendor for pricing 4.2 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102088-134209/NeonCRM-vs-Glue-Up)