Neon CRM vs Graduway: Which is a better fit?

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

Whitney R.: Hi, my name is Whitney. I'm an assistant vice president and I gave Graduway five out of five stars. For more reviews, click below. We use Graduway primarily for two things. We run our annual giving day through their platform, and then we utilize their crowd funding solution as well throughout the year. What I like best about Graduway? It's actually a couple of things. One, they offer terrific customer service. Our guy, John, is very accessible, very responsive. And then the platform functions on pretty much any device and any search engine. So when users are looking on their laptop or on their iPad or phone, whatever it is, they're able to have a great experience interacting with our crowdfunding opportunities. There isn't really anything I dislike about Graduway. But one area for improvement I think would be around how you integrate funding that comes in from other sources into the totals that are displayed on the site around the different projects and programs that are being promoted. It's just a little time consuming. It's not a bridge too far, but it might be an area that they can improve upon.