Neon CRM vs Kindrid: Which is a better fit?

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

Jonathan: Hi, my name is Jonathan. I'm a lead pastor of a church, and I would give Kindrid a five star rating. And for more reviews like this one, click below. Before using Kindrid, we use SecureGive as our online giving company and portal, and we just found that it was not nearly as robust and offering all the options and the easy user interface that we needed for our givers to have a really good experience in giving to our church. There were a number of reasons when we were looking at the different options that were out there that we decided to go with Kindrid. One of them was I knew a lot of people that had already been using Kindrid. And for me, it was valuable to know other people were having good experiences with using them and it was a tried and true resource in that way. We also, as we dug into it, found that it had a lot of the things that we needed. We needed something that would integrate well with our website and online giving through that, as well as text-to-give and other ways to make giving easy and various formats for people, as well as the database that it had. And we had a great experience as we were kicking the tires, so to speak, of talking with their help center. And the people there that work for Kindrid, we find that they really were responsive. If there was going to be an issue we knew, we were going to hear from them and be able to solve it. Getting set up with and using Kindrid was incredibly easy. We were really pleased with how they made it very easy for us to begin on-ramping our people. We were moving from one format or one platform to a different one, one option to them and they made that so easy that we really didn't experience any hiccups in our giving. And we experienced right away the benefits to using Kindrid that we were hoping to experience eventually anyway, we experienced it right away. If you're considering using Kindrid, I would recommend comparing them to other companies, their fees, as well as just their help and their user giving them a call or reaching out to them through email, just asking them the questions that you have specifically. But for us, when we did that, we found that they were a very personable company and app to work with and we really enjoyed the options that they offered for us to really use Kindrid in the various ways that we needed it to be used to make giving a great experience for our church people.