Neon CRM vs eDirectory: Which is a better fit?

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

Paul: Hey, my name is Paul. I'm the president of my organization. I rate eDirectory a five. And for more information, click below. The product that I switched over from which I use for a lot of my other websites is Wix. There's not quite as much customization on Wix and it's pretty difficult to make a directory. The nice thing about eDirectory is, that's their focus. That's what they do. And there's a lot of client service, where if you have any customizations that you need to make, they'll work with you on that. And the prices for the add-ons and the customizations are pretty reasonable. And they do them in a pretty decent amount of time, so that's why I made the switch from Wix. I went with eDirectory because of their focus on directories and that's exactly what I needed. Also, any changes I needed on the site, they were amenable to working with me on. So they're just the perfect solution for the work that I was doing. The process to get onboarded with eDirectory does take a little bit of time, as a lot of other websites do. They have their own way of customizing, the way that you as the user, as the site builder will customize the site. So it took a little bit of time, but they have quite a lot of video tutorials to look at and you can actually chat with them, pretty much at any time, if you have any questions, so that made it easier. Advice that I have, if you're looking at eDirectory for your business is to consider all the different angles and all the different questions you're going to have when you build your site. And make sure to ask all that stuff up-front so that there's no confusion around pricing or anything like that, or what the site is capable of, that you're very comfortable once you've adopted eDirectory.