# Compare Neon CRM vs Eleo 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Eleo and Neon CRM based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102088-157005/NeonCRM-vs-Eleo

---

# Eleo vs Neon CRM Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

EleoNeon CRM2/4 selected

[Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (171)](https://www.capterra.com/p/157005/Eleo/reviews/)

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

[## Eleo](https://www.capterra.com/p/157005/Eleo/)[4.9 (171)](https://www.capterra.com/p/157005/Eleo/reviews/)

Starting Price

$39.00/month

Value-for-Money

4.9

Functionality

4.7

Ease of Use

4.8

Customer Service

4.9

Reviews Sentiment

ML

Based on [171 reviews](#user-reviews)

Positive

169

Neutral

2

Negative

0

[## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.1

Customer Service

4.3

Reviews Sentiment

Based on [609 reviews](#user-reviews)

Positive

543

Neutral

39

Negative

27

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,327 reviews from nonprofit crm software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

84%Fit

High performer

Feature ratings

Donation Tracking

5.0

Donor Management

4.8

Contact Management

4.9

For Nonprofits

4.8

Fundraising Management

4.9

78%Fit

Feature ratings

Donation Tracking

4.4

Donor Management

4.4

Contact Management

4.1

For Nonprofits

4.3

Fundraising Management

4.1

User satisfaction

User satisfaction

4.9

User reviews[171](https://www.capterra.com/p/157005/Eleo/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.9

Customer support

4.9

User satisfaction

4.3

User reviews[609](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

4.3

Customer support

4.3

Price starts from

Price starts from

$39Usage Based, Per Month

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Increase your fundraising and strengthen your donor relationships with Eleo Donor Management. Award-winning live support and data migration included. Starts at $39 a month.

Best for

Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying all of your supporter data and automating your outreach.

## User reviews

Pros & cons

ML

Melissa L.

Membership and Outreach Coordinator

> "I use other tools in conjunction like excel, and InDesign which is really easy to do by downloading csv's from Eleo."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424)

ML

Melissa L.

Membership and Outreach Coordinator

> "In the past I have had issues with forms not functioning during high traffic times like of #GivingTuesday and have chosen to use another..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424)

ML

Melissa L.

Membership and Outreach Coordinator

> "Eleo is hands down the best priced CRM and offers most of what the other CRMs offer at a quarter of the price."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424)

WS

Wayne S.

Foundation Development Leader

> "The system doesn't support our letterhead template. While I can write the letter, I need to adjust my process to create the final product."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6769919)

JH

June H.

Development and Grants Manager

> "Customer Service, Value for Money, Reporting, Easy of Use, Safe and Secure, and Organizes all Donor Information"

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020960)

CT

Christine T.

Volunteer role as Board President

> "The largest issue is that it is severely slow - like dial up in 1999 processing speed."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087)

JW

Jason W.

Program Director

> "As someone who is new to donor management software, I have relied heavily on Eleo's internal support team (and the multitude of learning..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390)

SP

Suzanne P.

Business Manager

> "When manually entering new donations, it's a little cumbersome to have to search for the donor, open the donor record, then click on..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4950893)

Dr. Margaret Q.

Founder

> "Customer service is great, and live individuals answer the phone right away and resolve your issues."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7021814)

CT

Christine T.

Volunteer role as Board President

> "I have tried it on different computers and my phone and it is extremely slow on all three."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6492087)

KG

Kathy G.

Director of Operations

> "Customer service is amazing, the support in their online library is extensive, and ELEO does everything we need it to do at a price we..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6419376)

JW

Joan W.

Executive Director

> "Web forms do not allow embedded company logo or signature, these must be added with each thank you letter. "

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496)

ML

Melissa L.

Membership and Outreach Coordinator

> "I have always been very satisfied with the customer service, finding them both helpful, pleasant, and prompt."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424)

JW

Jason W.

Program Director

> "I have yet to encounter an issue I would label as a "con.""

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6285390)

ML

Melissa L.

Membership and Outreach Coordinator

> "The above and beyond customer service is extremely helpful and prompt."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___7020424)

PK

Philip K.

Executive Director

> "Does not have a video feature for donor contact"

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4777831)

LH

Libby H.

Board member and volunteer

> "Really helped our small non-profit “step up” from excel reports to a database environment."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6569757)

JW

Joan W.

Executive Director

> "The membership module has limited functionality."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5008496)

MB

Melisa B.

Operations Manager

> "Uploading documents is a breeze, love all the breakdowns of donations through the years!"

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6827593)

MH

Maria H.

Donor Data coordinator

> "im not able to select certain features that I really need for special reports."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3539604)

GS

Georgia S.

Office Administrator

> "The Eleo support people are very eager to answer any questions that I ask them. If the first person I talk to does not know the answer,..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6608358)

Wayne J.

Board member

> "Sometimes an exact match search doesn’t work, so you have to do a broader search and select the correct record to update."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3165270)

CR

Carla R.

Community Engagement Volunteer

> "We use Eleo's easy to create web forms for donating, contacting us, volunteer interest, and to subscribe to our newsletter. "

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347)

LJ

Lea J.

Executive Director

> "Our team has felt overwhelmed at times with all of the options that we don't understand."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3819933)

WS

Wayne S.

Foundation Development Leader

> "The Eleo team is always responsive and offers outstanding support whenever I need it."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6769919)

JS

Joan S.

Media specialist

> "The only problem with it is keeping up with, say, PayPal's upgrades changing menu locations."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2957532)

CR

Carla R.

Community Engagement Volunteer

> "We also find it very easy to generate reports on donors and gifts, which we use heavily for grant applications, budget planning, and..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347)

PH

Patricia H.

VP for Operations

> "It did not work so well when I tried to print the letter out on our letterhead."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3338007)

MK

Michael K.

CEO

> "Eleo has so much more to offer as we grow and expand the mission and we have only scratched the surface with over 10k donors in our..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___5058749)

BH

Brooke H.

Executive Director

> "The software isn't as visually appealing as major donor management solutions and can occasionally be clunky, but nothing major."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2576978)

RL

Ronald L.

Accountant and Tax Preparer

> "Management was great to work with and the software was very friendly. Once you entered your contact, it was left up to you what you..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6294273)

JB

Jamie B.

Interim Executive Director

> "For example, embedded forms don't seem to work well with WIX."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2178155)

CR

Carla R.

Community Engagement Volunteer

> "Recently, we used Eleo's event module to plan and organize our annual fundraising gala, and it was the most successful ever!"

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4843347)

KN

Kimberly N.

Administrator

> "I wish we would have switched long ago!"

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___3290979)

LM

Lana M.

Administrator

> "Reliable, available and easy to connect with - it is a huge help to know that my questions will always be answered with speed and..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___6403105)

WB

Wendy B.

Administrative Coordinator

> "There has been only one instance where I found it difficult to organize a list."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___2345109)

SP

Suzanne P.

Business Manager

> "It's very easy to use for all the basic features. As I got more familiar with it, I started using the advanced features such as adding..."

[See full review](https://www.capterra.com/p/157005/Eleo/#Capterra___4950893)

TH

Tom H.

Database Manager

> "I don't thing it's going to hurt productivity at all."

[See full review](https://www.capterra.com/p/157005/Eleo/#SoftwareAdvice___2297132)

[View Reviews](https://www.capterra.com/p/157005/Eleo/reviews/)

KC

Kate C.

Project Coordinator

> "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

LT

Linden T.

Executive Director

> "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387)

GD

Galen D.

Director of Operations

> "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097)

AA

Amanda A.

Operations Manager

> "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

KS

Kaitlyn S.

Executive Director

> "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

KC

Kate C.

Project Coordinator

> "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

HP

Hild P.

Program Director

> "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465)

CR

Christy R.

Director of Operations

> "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

JL

Julia L.

Administrative Consultant

> "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959)

CH

Cathy H.

Director of Membership

> "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

MR

Mary R.

Assistant Administrator

> "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154)

AA

Amanda A.

Operations Manager

> "Quite basic, does not allow for as much customization of reports and fields as I would like."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

AA

Amanda A.

Operations Manager

> "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

JE

Jennifer E.

CPA

> "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473)

RD

Rachel D.

Development Director

> "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042)

SF

Sarah F.

ED

> "Also, they try to push you into using their payment portal by making it onerous to import soft credits."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032)

SC

Sarah C.

Manager

> "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306)

NT

Nicole T.

Development Coordinator

> "I don't love Neon's donation forms because I wish they were more customizable."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797)

JP

Judy P.

Board Treasurer

> "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

CR

Christy R.

Director of Operations

> "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

JP

Judy P.

Board Treasurer

> "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

VR

Verified Reviewer

Director

> "They have few resources for educational systems and managing alumni."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992)

KC

Kate C.

Project Coordinator

> "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

EC

Eli C.

development specialist

> "Also, their reporting feature can be burdensome, particularly their donor and donation reports."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941)

CG

Channing G.

Membership, Volunteer and Development

> "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656)

SS

Susan S.

Box Office Manager

> "There are a few features that don't work the way that I want or expect them to work."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141)

KC

Kate C.

Project Coordinator

> "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

BA

Brianna A.

Communications Manager

> "More specifically, there are a lot of limitations to what integrated fields are useable."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559)

JH

Jenyl H.

Director of Finance and Operations

> "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362)

CR

Christy R.

Director of Operations

> "Instead, we've had to send emails and wait days for a response."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

CH

Cathy H.

Director of Membership

> "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

DH

Daisy H.

Executive Assistant

> "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050)

JW

Jessica W.

Education Director

> "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022)

KS

Kathryn S.

Grants and Events Manager

> "The ticket sales aspect is difficult to set up."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599)

AA

Amanda A.

Operations Manager

> "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

MD

Matt D.

Fundraiser

> "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907)

CB

Carolyn B.

Program-Development Director

> "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418)

MD

Matt D.

Fundraiser

> "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907)

GD

Galen D.

Director of Operations

> "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097)

Sarena C.

Executive Director

> "Reports and customization aren’t always straightforward, and it takes some time to learn."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791)

EF

Emma F.

Operations Manager

> "I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050442)

SH

Samantha H.

Membership Cooridinator

> "My main gripe is that the system is not the most intuitive."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487)

JK

Julia K.

Fund Development Manager

> "Love how user-friendly it is for fundraiser and fund development staff, the custom fields are also so helpful and the customer support during the onramp process was super..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7007502)

NT

Nancy T.

CEO

> "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897)

SH

Samantha H.

Membership Cooridinator

> "What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient,..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487)

JE

Jennifer E.

CPA

> "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473)

BA

Brianna A.

Communications Manager

> "I can get all types of information and easily present it to my boss, the board, potential major donors, etc."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559)

HF

Hannah F.

Operations and Community Relations Manager

> "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200)

CH

Cathy H.

Director of Membership

> "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

MS

Maya S.

Executive Director

> "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923)

JW

Jessica W.

Education Director

> "Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022)

RS

Randy S.

Founder

> "The weird complex "payout" system where I could never find the name of who the payee was!"

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

KC

Kate C.

Project Coordinator

> "This helps keep engagement organized without constant manual tracking."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

AD

Adrienne D.

Executive Director

> "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033)

Sarena C.

Executive Director

> "It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791)

RS

Randy S.

Founder

> "The lack of support for website learning and the general dismissal of our small organization's problems."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

TM

Tom M.

Office Manager

> "I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051097)

TS

Tiffany S.

Fundraising and Communications Manager

> "Ticketing function was not working, couldn't get help for over a week, by then it was too late."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501)

ND

Natasha D.

Producing Artistic Director

> "Staff can work more efficiently, and engagement with donors is easier to track and analyze."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050343)

MS

Maya S.

Executive Director

> "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923)

JP

Judy P.

Board Treasurer

> "NeonCRM offers the core functions we need to manage our non-profit."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

RS

Randy S.

Founder

> "Customer service was slow and non-responsive to my specific questions. "

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

KS

Kaitlyn S.

Executive Director

> "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

MD

Michael D.

Admin

> "What ever you do, do not use this CRM as it will be quite painful if you make the migration."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711)

KS

Kaitlyn S.

Executive Director

> "The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

AD

Adrienne D.

Executive Director

> "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033)

JL

Julia L.

Administrative Consultant

> "It's been a reliable program to keep our donor database updated through the years."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959)

MB

Melissa B.

Development Director

> "I also don't like that thank you letter templates aren't able to be individualized or edited at all."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722)

Miranda T.

Accounting and HR Coordinator

> "I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059)

BB

Becky B.

National Director of Development and Communications

> "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094)

Miranda T.

Accounting and HR Coordinator

> "I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059)

EP

Emily P.

director

> "also merging from other donation platforms and having to delete duplicates was time consuming."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6107067)

SS

Susan S.

Box Office Manager

> "I like that they are always making updates and respond to user requests for new or improved features."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141)

CW

Caitlin W.

Data Manager

> "I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322)

SF

Sarah F.

ED

> "I also like that you can search by name from any page."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032)

JP

Joey P.

Executive Director

> "No real way to contact user support rather than email tickets via the automated online assistant."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066273)

NT

Nicole T.

Development Coordinator

> "This helps prevent data entry errors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797)

CW

Caitlin W.

Data Manager

> "I created a custom field for it but that's not search bar accessible."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322)

SS

Shannon S.

Director of Development and Engagement

> "I think my favorite piece so far has been how customizable the forms are."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103255)

LC

Liz C.

Development Director

> "The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___3491754)

[View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/)

## User interface

4.87 (171)

4.33 (609)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Eleo

36/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   Ad hoc Reporting
-   AI Copilot
-   API
-   Calendar Management
-   Campaign Management
-   Campaign Planning
-   Campaign Segmentation
-   Committee Management
-   Contact Database
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customer Database
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donation Tracking
-   Donor Management
-   Electronic Payments
-   Email Management
-   Email Marketing
-   Email Templates
-   Email Tracking
-   Event Management
-   Forms Management
-   For Nonprofits
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Interaction Tracking
-   Membership Management
-   Mobile Access
-   Real-Time Notifications
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Social Media Integration
-   Summary Reports
-   Task Management
-   Task Scheduling
-   Third-Party Integrations
-   Volunteer Management
-   Web Forms

[See all features](https://www.capterra.com/p/157005/Eleo/#features)

Neon CRM

Top features

50/50

-   Access Controls/Permissions
-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   Ad hoc Reporting
-   AI Copilot
-   API
-   Calendar Management
-   Campaign Management
-   Campaign Planning
-   Campaign Segmentation
-   Committee Management
-   Contact Database
-   Contact Management
-   Credit Card Processing
-   CRM
-   Customer Database
-   Customizable Fields
-   Customizable Forms
-   Customizable Reports
-   Customizable Templates
-   Data Import/Export
-   Document Storage
-   Donation Tracking
-   Donor Management
-   Electronic Payments
-   Email Management
-   Email Marketing
-   Email Templates
-   Email Tracking
-   Event Management
-   Forms Management
-   For Nonprofits
-   Fundraising Management
-   Generative AI
-   Grant Management
-   Interaction Tracking
-   Membership Management
-   Mobile Access
-   Real-Time Notifications
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Social Media Integration
-   Summary Reports
-   Task Management
-   Task Scheduling
-   Third-Party Integrations
-   Volunteer Management
-   Web Forms

[See all features](https://www.capterra.com/p/102088/NeonCRM/#features)

### Recognition

No recognitions have been awarded to Eleo

No recognitions have been awarded to Neon CRM

### Deployment & support

Eleo

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Neon CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Eleo

-   By Community Software Solutions
-   Located in United States
-   Founded in 1991

Neon CRM

-   By Neon One
-   Located in United States
-   Founded in 2000

## Popular Comparisons

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4.8

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4.5

4.1

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[Eleo](https://www.capterra.com/p/157005/Eleo/)[4.87 (171)](https://www.capterra.com/p/157005/Eleo/reviews/)

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4.3

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[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

vs

[Bloomerang](https://www.capterra.com/p/131207/Bloomerang/)[4.66 (1,286)](https://www.capterra.com/p/131207/Bloomerang/reviews/)

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4.2

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4.3

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[Eleo](https://www.capterra.com/p/157005/Eleo/)[4.87 (171)](https://www.capterra.com/p/157005/Eleo/reviews/)

vs

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$39/month

Price

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4.7

Features

4.3

4.8

Ease of Use

4.4

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[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.33 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

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Price

Contact vendor for pricing

4.2

Features

4.4

4.1

Ease of Use

4.4

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[Eleo](https://www.capterra.com/p/157005/Eleo/)[4.87 (171)](https://www.capterra.com/p/157005/Eleo/reviews/)

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4.8

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