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Neon CRM is the top constituent management platform for organizations and associations that need an all-in-one solution. Manage your supporters, create workflows, and access powerful reports.
Designed for non-profit organizations and schools that hold peer to peer fundraising events such as cycling, DIY campaigns, galas, dinners, walks/runs, and more to raise donations.
Ease of use; cost effective; robust online resources for help and training; NEON contacts were easy to deal with and very supportive.
Likewise, the inability to choose an existing email to send to an individual constituent from their account page is a frustration.
We love NEON so much, and we are so thankful to have such a wonderful and reliable place to manage all of our information.
Neon pay is truly horrible, if you have another option take it.
We have only used the free version so we are hoping this is as great as we are expecting.
There are a lot of bugs in Neon. One of the most frustrating is that sometimes my searches do not return an account until I type out the whole account name.
They know what they're good at and integrate other systems for things that have better, more specialized products like, Eventbrite, Quickbooks and Mailchimp, and consolidates the data.
Now we are stuck, spending thousands on a data transfer. If you are considering Neon, don't.
They were able to fully customize the pages and forms to our unique situation. This year, with the help of Blue Sky, we finally fully launched our online donation platform and it is wonderful.
I had to very thoroughly check up on EVERYTHING they did, because there were so many errors. Example- I asked what the finished URL would be, and was told.
I love the facts that there is seamless connectivity with Paypal. It is reliable and easy to use even for laypeople.
Setting up the site was very buggy/they kept making errors.
What we most love about Blue Sky, though, is how reliable and dependable they are. We can always count on them to follow through and trust that Blue Sky will always be there for us.
So, the only thing we don't like is that we're still getting up the learning curve.
The customer service is exceptional. We really appreciate that when we had a request or an issue, the SWEET team was responsive and ready to address it.
Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.
Neon CRM
Top FeaturesSWEET
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