Neon CRM vs Mightycause: Which is a better fit?

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

Jillian K.: My name is Jillian and I am a volunteer with various dog rescues and nonprofit organizations. And I would rate Mightycause a four out of five. For more information, click below. Before Mightycause we kind of used a grass roots platform that actually no longer exists and it didn't work because first of all, everything was very manual in it, which means that like with Mightycause I can decide when things start and end. But with this platform, I had to manually start it and manually end it. And we had 30, 40, 50, 60 campaigns running at the same time, going in and manually ending those and trying to do it all at the same time was impossible. It also no longer exists, which prompted us to search for a tool like Mightycause. So we chose Mightycause because they allow us to set up teams, which was extremely important and run multiple campaigns at the same time. So a lot of what we do with the dog rescue involves competition and voting and we vote via donation. So we can set up 10, 20, 30, 40, 50, 60, 100 campaigns at once and see how they're all performing against each other. And they can also start and end at the exact same time. So we know at 11:59 PM on June 1st, exactly what each amount was for these different campaigns, which was extremely helpful. And it's very easy to use. I'll also say that when I first started, I struggled a little bit with getting started, but I found the support to be great. I talked to someone directly, they emailed back right away. So whenever I do have an issue where I'm confused, I find the support really, really good. I would say that Mightycause, the reason that I would say it's a four out of five is because I think getting started was a little bit difficult. It's not as intuitive as I would like it to be, especially when I'm asking people to set up their own teams or run their own fundraisers. When I do it all myself, now I know how to do it, it's pretty easy. But I think getting started is kind of middle of the road and it's really not as intuitive as it could be. I would recommend that people definitely reach out to support if they're having problems. It can be really frustrating to kind of go over and try to figure out how things are supposed to work, especially when, like I said, things are not as intuitive as they could be. So I would say if you get stuck, don't get frustrated. Just reach out to the support and they'll get back to you relatively quickly. And they're great at solving any open issues.