Neon CRM vs Fundraise Up: Which is a better fit?

Michael: I'm Michael. I'm the Executive director of SoCal Adaptive Sports. And I give our CRM a 5. I was using spreadsheets and pieces of paper and that did not work at all, very inefficient. So in 2018, '19, I worked for an organization in North Carolina and we were using Neon, and I really liked it. Pretty easy to use, really good tech customer service. And so when we started looking for a CRM, we investigated some other ones, but I really like Neon and it is performing for us really well. Yeah. We really had some really good technical assistance, customer service, so it's been pretty easy to get it up and running and we've trained a couple of other staff in how to use it. But I think the thing that's made it really easy, again, has been our, I guess our account executive, a guy named Carlos, who's very patient and has helped us to answer all of our questions. Neon CRM, again, it's pretty simple to use. It's not that expensive. So I think in looking at Neon and using Neon as a nonprofit organization, it's doing everything that we need. So we needed to do a BET registration, we needed to build a database, we needed to do fundraising, and keep track more easily. We needed to connect our accounting system to Neon, so it's really been able to do everything that we ask. The thing that Neon has also are a lot of instructional videos. I'm going to start attending some weekly classes for different issues, and so that's really helpful. But again, I think the thing that you want to look at is what is the customer service like, when you have a question, how long do you have to wait? And for Neon questions are answered really quickly and they also have a really good database, questions, and answers. And at least for us, that's been really important because we're a smaller organization, so we've been treated really well. Excellent customer service.

Savannah: Hey there. My name is Savannah. I'm a visual content strategist for OneHope. We're an international nonprofit and we love Fundraise up. We definitely give it five stars. So, I'm not the developer in this case. I work more on the front-end design. However, I know that we did not have really strong mobile-friendly fundraising integrations at all in our website before. So this is a new integration and it really opened up a lot of doors for us. Given our size, we should have had a much larger donation presence online, and we didn't. We were still receiving a lot of mail-in donations, physical donations, and so we wanted to increase our digital donation presence. But that needed to be mobile-friendly. It needed to be accessible for a lot of different payment methods like Venmo, Apple Pay, things like that. And so Fundraise Up ticked all the boxes. It was easily integrated into our website. It looks great on mobile, and it was just so easy to use, so we were thrilled. I thought it was extremely easy. Their website really lays out all of the different templates and options that you have, and if we ever had an issue, we could reach out to them directly. Definitely, I don't work on the embed itself, but as far as layout and working with it as a designer, it was extremely easy. And actually it saved me a lot of time because it automatically optimizes for mobile, so very easy to use. I really just can't recommend it enough. We saw a tremendous increase even within the first year in our donation rate, just because we made it easier for people to donate. It even has this function where it will follow the user if they started the donation process or if they were interested and then they dropped off. It will have a tag, follow them on the website, just not in an aggressive way, but in an encouraging way to say, "Hey, do you want to finish this donation process? Do you want to follow through?" And we've just seen great turnover through that. We've seen great results, and so I can't recommend the platform enough. It's intuitive. It makes the process easy, and we've seen the results.