# Compare Neon CRM vs SmartRec 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Neon CRM and SmartRec based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102088-198905/NeonCRM-vs-SmartRec

---

# Neon CRM vs SmartRec Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Neon CRMSmartRec2/4 selected

[Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

[## Neon CRM](https://www.capterra.com/p/102088/NeonCRM/)[4.3 (609)](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.3

Functionality

4.2

Ease of Use

4.1

Customer Service

4.3

Reviews Sentiment

Based on [609 reviews](#user-reviews)

Positive

543

Neutral

39

Negative

27

[## SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.3 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

Starting Price

$99.00/month

Value-for-Money

4.1

Functionality

3.9

Ease of Use

4.1

Customer Service

4.6

Reviews Sentiment

TB

Based on [146 reviews](#user-reviews)

Positive

125

Neutral

16

Negative

5

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,973 reviews from membership management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

Feature ratings

Member Database

4.2

Payment Processing

4.4

Credit Card Processing

4.4

Electronic Payments

4.5

Registration Management

3.9

80%Fit

High performer

Feature ratings

Member Database

4.3

Payment Processing

4.1

Credit Card Processing

4.7

Electronic Payments

4.8

Registration Management

4.3

User satisfaction

User satisfaction

4.3

User reviews[609](https://www.capterra.com/p/102088/NeonCRM/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

4.3

Customer support

4.3

User satisfaction

4.3

User reviews[146](https://www.capterra.com/p/198905/SmartRec/reviews/)

Ease of use

4.1

Functionality

3.9

Value for money

4.1

Customer support

4.6

Price starts from

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Price starts from

$99Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Neon CRM empowers small to midsize nonprofits to make and maintain personal connections that drive growth by unifying all of your supporter data and automating your outreach.

Best for

Government agencies (parks and rec), nonprofits (YMCAs, JCCs), small businesses (camp, swim schools, afterschool and class activities).

## User reviews

Pros & cons

KC

Kate C.

Project Coordinator

> "We use Neon CRM to manage donor relationships, track engagement, and support our fundraising campaigns. Once the system is set up, the automation and reporting features..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

LT

Linden T.

Executive Director

> "You cannot (1) send invoices for members to pay within NeonCRM, so we are using a 3rd-party solution for that. Nor can you (2) make a credit card surcharge mandatory."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050387)

GD

Galen D.

Director of Operations

> "Value for money, donor management, user interface, donor communications, connection to bank via NeonPay, flexible reporting, continual release of new features and..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097)

AA

Amanda A.

Operations Manager

> "Donor profile pages are very disjointed and messy - I have to dig to find the info I need as it is spread across different tabs and not all of the categories are easily..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

KS

Kaitlyn S.

Executive Director

> "NeonOne makes donor and membership management straightforward and efficient, both within the CRM and through its integration with the website, they work well together so..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

KC

Kate C.

Project Coordinator

> "Another major limitation is the lack of a reliable mobile app, which makes it difficult to manage donor information or check updates when away from a computer."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

HP

Hild P.

Program Director

> "Having all data (ticketing & donation) in a one place where data can be pulled out in any combination for review and planning makes running my arts organization more..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7054465)

CR

Christy R.

Director of Operations

> "Additionally, we recently migrated away from Neon at the request of a consultant who was taking over our reporting. Though I informed our Neon account rep of this..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

JL

Julia L.

Administrative Consultant

> "We went from keeping track of our donors in an Excel sheet to using Neon CRM, and it has helped us keep better track of our growing donor community."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959)

CH

Cathy H.

Director of Membership

> "There are a few things that I find inexplicable, such as the individuals within an organization, called a company in Neon, being in alphabetical order by first name (with..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

MR

Mary R.

Assistant Administrator

> "I appreciate having all of the donor data in one place with the ability to send letters, emails, create campaigns and manage events."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071154)

AA

Amanda A.

Operations Manager

> "Quite basic, does not allow for as much customization of reports and fields as I would like."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

AA

Amanda A.

Operations Manager

> "Would prefer the donor profile pages and reports to be cleaner and more directly linked for easier use but I can flip back and forth or open teh database in multiple..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

JE

Jennifer E.

CPA

> "Looking over years and years of notes from different employees trying to maintain our database and repeatedly the comment was "this system is clunky" and it seems the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473)

RD

Rachel D.

Development Director

> "It offers useful features for my role, has good customer service, offers helpful resources, and is continuously coming out with improvements for the platform."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7114042)

SF

Sarah F.

ED

> "Also, they try to push you into using their payment portal by making it onerous to import soft credits."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032)

SC

Sarah C.

Manager

> "Our team at the SEG Foundation relies on Neon CRM for donor management, and it has truly elevated our ability to steward resources responsibly."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7028306)

NT

Nicole T.

Development Coordinator

> "I don't love Neon's donation forms because I wish they were more customizable."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797)

JP

Judy P.

Board Treasurer

> "On top of that NeonOne provides many webinars and online guides to help you manage the database and get the most of the various features it offers."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

CR

Christy R.

Director of Operations

> "Customer service is lacking and has been since we onboarded years ago. Though we pay for chat support, it's rarely available."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

JP

Judy P.

Board Treasurer

> "The QBO sync works very well and provided you set up your mapping to match your books it makes updating your accounting records very easy. Although we don't use all the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

VR

Verified Reviewer

Director

> "They have few resources for educational systems and managing alumni."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7053992)

KC

Kate C.

Project Coordinator

> "The fundraising campaign features are particularly helpful because you can build larger campaigns and structure them with smaller subcampaigns underneath them."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

EC

Eli C.

development specialist

> "Also, their reporting feature can be burdensome, particularly their donor and donation reports."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6879941)

CG

Channing G.

Membership, Volunteer and Development

> "Neon One has streamlined our donor management and fundraising efforts, allowing our team to focus more on our mission and community impact."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7023656)

SS

Susan S.

Box Office Manager

> "There are a few features that don't work the way that I want or expect them to work."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141)

KC

Kate C.

Project Coordinator

> "The platform also includes strong security and permission settings through different user accounts, which helps protect sensitive donor information."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

BA

Brianna A.

Communications Manager

> "More specifically, there are a lot of limitations to what integrated fields are useable."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559)

JH

Jenyl H.

Director of Finance and Operations

> "Ease of use for several employees with completely different roles (finance vs marketing), better mass email platform that what we used prior, upload was easy, customer..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050362)

CR

Christy R.

Director of Operations

> "Instead, we've had to send emails and wait days for a response."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___7031400)

CH

Cathy H.

Director of Membership

> "The monthly cost for my nonprofit organization is affordable and I love that it has integrated event management and email capability."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

DH

Daisy H.

Executive Assistant

> "The data is inconsistent because of the required suffix and the site is hard to navigates when creating things like event."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6724050)

JW

Jessica W.

Education Director

> "We've enjoyed the ability to grow with the platform and streamline parts of our data entry and engagement tracking. While there are still features we haven’t fully..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022)

KS

Kathryn S.

Grants and Events Manager

> "The ticket sales aspect is difficult to set up."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7055599)

AA

Amanda A.

Operations Manager

> "Pre-existing reports are nice, though I would like to be able to create more custom reports for our orgs specific needs."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095673)

MD

Matt D.

Fundraiser

> "Due to challenges I am $2000 below my fundraising goal and continue to receive complaints from potential donors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907)

CB

Carolyn B.

Program-Development Director

> "Having almost all of the critical data in one place and the ability to run reports, create forms for data collection, and track funding efficiently."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6606418)

MD

Matt D.

Fundraiser

> "Inconsistent, unreliable, inaccessible and cumbersome for both fundraiser and potential donors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6794907)

GD

Galen D.

Director of Operations

> "I also love the integration with QuickBooks Online and the integration with Windfall (a wealth screening tool)."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7071097)

Sarena C.

Executive Director

> "Reports and customization aren’t always straightforward, and it takes some time to learn."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791)

EF

Emma F.

Operations Manager

> "I appreciate that they have a large team who is constantly working to build the product and sometimes wish they would focus more on UX than creating new features."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050442)

SH

Samantha H.

Membership Cooridinator

> "My main gripe is that the system is not the most intuitive."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487)

JK

Julia K.

Fund Development Manager

> "Love how user-friendly it is for fundraiser and fund development staff, the custom fields are also so helpful and the customer support during the onramp process was super..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7007502)

NT

Nancy T.

CEO

> "Not worth it to us anymore when they doubled our cost. When we canceled our account, they said they'd charge another 3 months ($300) because apparently we'd agreed to..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6254897)

SH

Samantha H.

Membership Cooridinator

> "What really stood out to me was their customer support: whenever I ran into something confusing or needed help figuring things out, their team was responsive, patient,..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050487)

JE

Jennifer E.

CPA

> "Using this software isn't meant for a finance person...and I'm not really sure what kind of professional they had in mind when they developed this system."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6820473)

BA

Brianna A.

Communications Manager

> "I can get all types of information and easily present it to my boss, the board, potential major donors, etc."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6820559)

HF

Hannah F.

Operations and Community Relations Manager

> "Not having this feature limits Neon CRM's functionality, especially because we often have companies register for events, and this always has to be done manually if the..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5006200)

CH

Cathy H.

Director of Membership

> "We don't currently do a lot of fundraising campaigns, but I like that we have that capacity should we choose to use it."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103404)

MS

Maya S.

Executive Director

> "The Neon One Academy seems to have most of the information I need to navigate and learn but it does not keep track of where I left off in the training modules so I am..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923)

JW

Jessica W.

Education Director

> "Over the past three years, we’ve gradually expanded our use of Neon CRM—starting with Membership, then adding Volunteers, Events, and more."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6847022)

RS

Randy S.

Founder

> "The weird complex "payout" system where I could never find the name of who the payee was!"

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

KC

Kate C.

Project Coordinator

> "This helps keep engagement organized without constant manual tracking."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7108124)

AD

Adrienne D.

Executive Director

> "I can't think of any company that allows this. If you register with the same email, it should tell them that they already have an account and to recover their account..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033)

Sarena C.

Executive Director

> "It’s helped us stay organized, track our donors and volunteers better, and manage the details that used to get lost."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6876791)

RS

Randy S.

Founder

> "The lack of support for website learning and the general dismissal of our small organization's problems."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

TM

Tom M.

Office Manager

> "I still consider myself a relatively new client and I am still learning, and as I continue to get to know the system better and better, I keep finding new ways that are..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051097)

TS

Tiffany S.

Fundraising and Communications Manager

> "Ticketing function was not working, couldn't get help for over a week, by then it was too late."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6500501)

ND

Natasha D.

Producing Artistic Director

> "Staff can work more efficiently, and engagement with donors is easier to track and analyze."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7050343)

MS

Maya S.

Executive Director

> "I am the only employee in a nonprofit that has over 200 members so much of my time is spoken for and though I need to give Neon CRM time and attention, I feel guilty..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6085923)

JP

Judy P.

Board Treasurer

> "NeonCRM offers the core functions we need to manage our non-profit."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7097418)

RS

Randy S.

Founder

> "Customer service was slow and non-responsive to my specific questions. "

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6443231)

KS

Kaitlyn S.

Executive Director

> "Overall, our entire team enjoys using NeonOne, and it has been a significant step forward in improving our operations and capacity as a nonprofit."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

MD

Michael D.

Admin

> "What ever you do, do not use this CRM as it will be quite painful if you make the migration."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#SoftwareAdvice___6648711)

KS

Kaitlyn S.

Executive Director

> "The tools available within NeonOne have helped us be more strategic and confident in how we approach fundraising."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7095848)

AD

Adrienne D.

Executive Director

> "I do not like that customers/donors can set up an unlimited number of accounts in the system with the same email address."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___5082033)

JL

Julia L.

Administrative Consultant

> "It's been a reliable program to keep our donor database updated through the years."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7107959)

MB

Melissa B.

Development Director

> "I also don't like that thank you letter templates aren't able to be individualized or edited at all."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066722)

Miranda T.

Accounting and HR Coordinator

> "I appreciate that we can save money by utilizing one software to handle our donor needs rather than using multiple platforms."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059)

BB

Becky B.

National Director of Development and Communications

> "Often times I need a very quick question answered to move forward, and I'm delayed by several days becasue I have to schedule a call."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6067094)

Miranda T.

Accounting and HR Coordinator

> "I appreciate the workflows that enable my team to concentrate on other tasks and ensures a great donor experience."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6874059)

EP

Emily P.

director

> "also merging from other donation platforms and having to delete duplicates was time consuming."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6107067)

SS

Susan S.

Box Office Manager

> "I like that they are always making updates and respond to user requests for new or improved features."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7051141)

CW

Caitlin W.

Data Manager

> "I think they'll eventually be addressed because Neon really listens to feedback but, for example, the fact that there isn't an alias field that is search bar accessible..."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322)

SF

Sarah F.

ED

> "I also like that you can search by name from any page."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7062032)

JP

Joey P.

Executive Director

> "No real way to contact user support rather than email tickets via the automated online assistant."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066273)

NT

Nicole T.

Development Coordinator

> "This helps prevent data entry errors."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7096797)

CW

Caitlin W.

Data Manager

> "I created a custom field for it but that's not search bar accessible."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___6066322)

SS

Shannon S.

Director of Development and Engagement

> "I think my favorite piece so far has been how customizable the forms are."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___7103255)

LC

Liz C.

Development Director

> "The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform."

[See full review](https://www.capterra.com/p/102088/NeonCRM/#Capterra___3491754)

[View Reviews](https://www.capterra.com/p/102088/NeonCRM/reviews/)

TB

Tanya B.

Operations Manager

> "I like that once registered we are able to do the attendance based off of the registration. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

LC

Laura C.

Office Manager

> "It is difficult to customize some situations, printing the children's files is difficult, and it does not provide yearly tax..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6773625)

SM

Stacey M.

Senior Program Manager

> "Our families were able to figure out registration with relative ease."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6798767)

AK

Amanda K.

Director of Operations

> "Running a child care center with multiple government funding - I am unsure with the subscriptions and our clients running into..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

EH

Eric H.

Parks and Recreation Supervisor

> "I do enjoy the way things are set up for our staff to use, and I like the contracts feature."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

AK

Amanda K.

Director of Operations

> "I find it difficult and complicated on the administrative side for subcriptions and when clients find loopholes in the system..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6467426)

TB

Tanya B.

Operations Manager

> "I also like that is shows how many spots are available when registering. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6495732)

SW

Susan W.

Registration

> "The scholarship application process is quite cumbersome, especially when students register before being awarded."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

VA

Vanessa A.

Senior Director of Finance and Operations

> "We have just started using it but so far we are pleased aside from a few tweaks/enhancements that would make our work arounds..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463968)

AT

Astrid T.

Marketing Support

> "The only downside we've encountered is that tickets cannot be refunded directly, only credited back."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SW

Susan W.

Registration

> "Setting up programs is fast and straightforward, with everything conveniently located in one spot."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MK

Mark K.

CSR

> "Sometimes it's hard for our business to understand how it works/"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6477429)

SW

Susan W.

Registration

> "It’s such a big help for organizations managing both programs at the same time."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

KS

Kellie S.

Financial Director

> "The "store" where we house our pro-shop is not well equipped and has not had updates in years."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543505)

AT

Astrid T.

Marketing Support

> "We've received positive feedback from customers about how simple and seamless the booking process is."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

SH

Stacy H.

Managing Director

> "It took us almost two years to navigate the existing financial reports to find the ones that actually showed us the information..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144851)

MZ

Matt Z.

Camp Manager

> "The simplicity of the program and being able to make it easy for my camp directors"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463690)

IW

Ian W.

Co-Founder

> "There were many small things required to set up, albeit many issues were due to errors made on our side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4455733)

Raul Antonio Z.

Graduate

> "Before using this platform, I used to waste a lot of time trying to find and sign up for community activities. But now,..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

DD

Dean D.

Cashier

> "E.g. A person that registered for classes for the whole month will have a full page of discounts/classes to parse, which makes..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3162062)

AA

Aiden A.

Software Engineer

> "The recommendation system is also extremely useful."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6635949)

SN

Safiya N.

Performing Artist

> "The price concerned me just because our business is on the small-ish side."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4408815)

AT

Astrid T.

Marketing Support

> "They provided excellent guidance and support at every step of the way."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6523266)

CS

Casey S.

Senior Administrative Assistant

> "It makes it hard to write guides or standard operating procedures for software that is constantly changing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2896191)

ET

Erika T.

Program Manager

> "We went from an antiquated software with no way for the end user to register online, the online registration platform has been..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

MU

Megan U.

Program Supervisor

> "Sometimes changes don't save and the gateway times out when making mass edits."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3161239)

JP

Jr P.

Director of County Parks & Recreation

> "From our first conversation with a SmartRec sales representative to our daily interactions with the support staff, these..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

BW

Bailey W.

Assistant Manager

> "We have had lots of issues rolling out this software for widespread use at our facility, many of the issues are very minor but..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144516)

Raul Antonio Z.

Graduate

> "I liked how easy and convenient it makes the registration and payment process for online activities."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4886708)

CM

Chelsea M.

Recreation Supervisor

> "In the short term it has been very challenging to adapt some areas of our department to function within the limitations of this..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

SW

Susan W.

Registration

> "Overall, I would rate this system at 3/5 stars."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6475832)

MA

Meghan A.

Artistic Associate and Operations Manager

> "Trying to un enroll or provide discounts or refunds can be incredibly confusing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3154926)

EH

Eric H.

Parks and Recreation Supervisor

> "The support has been good as well."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6472986)

JS

Jana S.

Archery Range Manager

> "It's a bit hard to understand how best to do a desired program. And I end up having to ask a lot of questions."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3146724)

AB

Amy B.

Director of Program Operations

> "End user experience is easy and friendly."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463723)

FM

Frank M.

PT Cashier

> "Our clients seem to have a hard time navigating the system."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3176818)

DC

David C.

President - administrator

> "Good support team"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6464262)

EB

Etienne B.

Trésorier

> "Our needs could not be met as our services are more customized than the standard sport or cultural sessions offered by..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108376)

BL

Brian L.

Customer Service Rep

> "Easy to use and follow."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___6463730)

LG

Lindsay G.

Finance & Operations Manager

> "What they lack in customization is the number of reports they offer; however that is not always enough."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

RB

Ryan B.

Deputy Director

> "The platform enables customers to perform most functions on their own, anywhere with an internet connection."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

LG

Lindsay G.

Finance & Operations Manager

> "Our comptroller has continued troubles with creating reports that show with total accuracy how our organization is performing."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108425)

JP

Jr P.

Director of County Parks & Recreation

> "The greatest advantage of SmartRec is the customer service staff's availability and willingness to assist with any issues or..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4612122)

CH

Cat H.

Administrative coordinator

> "Our community finds it difficult to navigate"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144541)

ET

Erika T.

Program Manager

> "They are a newer software with limited capabilities compared to more established software's BUT they are always pushing out new..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4550834)

TD

Trevor D.

Owner

> "The cost, since they take 1% and a monthly fee it's pretty excessive compared to other businesses."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2093494)

CA

Chelsey A.

Recreation Supervisor

> "We like how clean the store is and how it is so easy for our customers to checkout in an easy and timely fashion. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

JA

Jamie A.

Club Manager

> "Far too much time has to be spent by our administration to reconcile with our bank account."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

RB

Ryan B.

Deputy Director

> "I would definitely recommend using SmartRec over some of the other "big players" that have typically dominated the parks and..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4610282)

CG

Caroline G.

President

> "It took the equivalent of 1hr/day to try to resolve the problems and it was ongoing for a month."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2080416)

LH

Lisa H.

Franchisee

> "I like that it tracks online traffic to your site and that it works with Constant Contact."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3168133)

HM

Heather M.

Administrator

> "I was looking for something that would increase communication with our families, but this system made it worse."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2113574)

Kenya W.

Chief Executive Officer

> "I like the convenience of marketing, registration, and the ability to print reports."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3148670)

JA

Jamie A.

Club Manager

> "Billing is difficult and confusing each month. "

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2100626)

CA

Chelsey A.

Recreation Supervisor

> "Ease of use for our customers and backend users."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___4543146)

EM

Eli M.

President

> "Steep learning curve for administrators who are not very tech savvy"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108699)

CM

Chelsea M.

Recreation Supervisor

> "Customer support is quick to assist with problems & open with their response. If it's something the system can't do they let..."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3144576)

JY

Jeff Y.

Executive Director

> "Support usually do not have answers"

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2108401)

MZ

Melanie Z.

Vice President of Communications

> "Dynamic support from a knowledgeable team."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___3721806)

BA

Becca A.

Divisional Children and Youth Program Coordinator

> "it was still a struggle to use, nothing was simple and I always felt like it was my first time using it."

[See full review](https://www.capterra.com/p/198905/SmartRec/#Capterra___2681904)

[View Reviews](https://www.capterra.com/p/198905/SmartRec/reviews/)

## User interface

4.33 (609)

4.32 (146)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

Neon CRM

Top features

37/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/102088/NeonCRM/#features)

SmartRec

32/43

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   Alerts/Notifications
-   Application Management
-   Attendance Tracking
-   Committee Management
-   Communication Management
-   Credit Card Processing
-   Customizable Branding
-   Customizable Forms
-   Data Import/Export
-   Discount Management
-   Dues Management
-   Electronic Payments
-   Email Marketing
-   Email Templates
-   Enrollments/Onboarding
-   Event Calendar
-   Event Management
-   Generative AI
-   Invoice Management
-   Member Communication
-   Member Database
-   Member Directory
-   Member Portal
-   Membership Renewals
-   Membership Signup
-   Member Types
-   Mobile App
-   Payment Processing
-   Promotions Management
-   Recurring/Subscription Billing
-   Registration Management
-   Reminders
-   Reporting & Statistics
-   Resource Scheduling
-   Search/Filter
-   Self Service Portal
-   Surveys & Feedback
-   Third-Party Integrations
-   Wait List Management
-   Website Management

[See all features](https://www.capterra.com/p/198905/SmartRec/#features)

### Recognition

No recognitions have been awarded to Neon CRM

No recognitions have been awarded to SmartRec

### Deployment & support

Neon CRM

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SmartRec

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Neon CRM

-   By Neon One
-   Located in United States
-   Founded in 2000

SmartRec

-   By Amilia
-   Located in Canada
-   Founded in 2004

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[SmartRec](https://www.capterra.com/p/198905/SmartRec/)[4.32 (146)](https://www.capterra.com/p/198905/SmartRec/reviews/)

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