# Compare LiveAgent vs SysAid 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare SysAid and LiveAgent based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-107225/LiveAgent-vs-SysAid

---

# SysAid vs LiveAgent Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

SysAidLiveAgent2/4 selected

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[## SysAid](https://www.capterra.com/p/107225/SysAid/)[4.5 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.5

Ease of Use

4.5

Customer Service

4.5

Reviews Sentiment

Based on [519 reviews](#user-reviews)

Positive

479

Neutral

28

Negative

12

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,781 reviews](#user-reviews)

Positive

1,726

Neutral

48

Negative

7

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## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Third-Party Integrations

4.4

Customizable Fields

4.8

Performance Metrics

\--

81%Fit

Feature ratings

Ticket Management

4.7

Real-Time Notifications

4.6

Third-Party Integrations

4.3

Customizable Fields

4.4

Performance Metrics

4.6

User satisfaction

User satisfaction

4.5

User reviews[519](https://www.capterra.com/p/107225/SysAid/reviews/)

Ease of use

4.5

Functionality

4.5

Value for money

4.5

Customer support

4.5

User satisfaction

4.7

User reviews[1,781](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Designed for SMBs and enterprises, SysAid offers a customizable IT service delivery platform tailored to the business's unique needs, ensuring optimal performance and ROI at every stage of growth.

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

## User reviews

Pros & cons

PG

PRINCESS G.

Performance Management

> "Its automation and clear workflows improve response times and support better cross‑team communication. While setup and configuration can be..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174)

NV

Norbert V.

IT Admin - Analyst

> "We are big company with more than 15 000 employees, we have a lot of tickets when something goes wrong, Sysaid was not initialy setup for such..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7103744)

CU

Cephas U.

Enterprise Business Intelligence and Reporting

> "Also, it helps me track the area in which the users need more trainings, and it has helped my team to develop solutions to address their needs."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737)

BR

Borja R.

IT Consultant

> "The main drawback is that certain advanced configurations—especially in automation rules and integrations—can be time-consuming for new..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961)

MG

Martin G.

Software developer

> "From an IT user perspective, SysAid provides a stable and well-structured ITSM platform that supports efficient incident and request management."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

Michal N.

Desk side support leader

> "SysAid have small bugs like login page error or scenario when you are creating ticket and you click on other tab it can freeze and you wont be..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6386973)

Víctor Adolfo G.

Jefe de IT

> "The workflow designer is incredibly flexible, allowing us to orchestrate complex internal processes (like onboarding or change requests) with..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770)

CU

Cephas U.

Enterprise Business Intelligence and Reporting

> "For example, there is a temporary service failure and multiple users have logged complaints about it."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117737)

MV

Michaela V.

IT Analyst

> "Asset management integration – ability to link tickets directly to assets helped with troubleshooting and audit traceability."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7141806)

CW

Clay W.

IT Project Management

> "Additionally, the Self-Service Portal has had recurring issues, particularly with the password reset function not working as intended."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572)

BR

Borja R.

IT Consultant

> "Its security measures are robust, and the live chat tool allows quick communication with users, improving resolution times."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7055961)

JB

James B.

Project Engineer

> "Sometimes it's hard to find the right category, they filter out sub categories based on previous options."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6583763)

MG

Martin G.

Software developer

> "Ticket creation, categorization and prioritization are straightforward and the workflow automation helps reduce manual overhead."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

SG

Sandra G.

IT OFFICER

> "The mobile app has received criticism for being less functional and not as polished as the desktop version."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205)

WA

Wealth A.

Data Engineer

> "It makes tracking tickets, managing requests, and maintaining visibility across issues quite straightforward."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

JM

James M.

ICT Specialist

> "Lack of Approval process for Employee Provisioning"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6324189)

PG

PRINCESS G.

Performance Management

> "It also provides useful insights into recurring issues, helping us understand patterns and improve our IT processes."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174)

ED

Emily D.

Web Developer

> "I think so far asset management, we use several products and none of them do exactly what we want them to do."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608)

VG

Victor G.

Jefe de IT

> "Additionally, the recent AI Copilot features have proven to be an excellent value-add, helping our team stay productive and focused on..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158)

SG

Sandra G.

IT OFFICER

> "Users have reported it to be slow and lacking essential features"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6322205)

VG

Victor G.

Jefe de IT

> "It has provided us with a stable, secure, and scalable environment to manage our global IT services."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7127158)

SA

Samuel A.

Software

> "SysAid falls short in the area of mobile user experience, lackluster interface design, and a somewhat underwhelming support service."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4826621)

CE

Christopher E.

ICT Support Technician

> "The interface is clear, and the workflow supports quick responses, which helps in day-to-day IT support."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115524)

KB

Kleber B.

Analyst Security

> "There is almost nothing much to say about the cons, since there are very few faults or missing elements that can be found, perhaps one of the..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6087443)

PG

PRINCESS G.

Performance Management

> "Its integrated ITSM modules make incident handling and collaboration across teams smoother."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174)

MHS

Mohammed Hareez S.

Customer Success representative

> "The only dislike about sysaid is its not well organized"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6681876)

WA

Wealth A.

Data Engineer

> "It performs well for core functions, but there’s definitely room for improvement in terms of usability, flexibility, and modern user experience."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

CM

Clint M.

Network Technician

> "There is definitely some aspects missing, like the ability to merge tickets."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___5095388)

CW

Clay W.

IT Project Management

> "Additionally, the automated workflows for purchase requisitions and work order transitions are highly efficient, allowing tasks to flow..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6439572)

RD

Ross D.

Senior IT Support Analyst

> "Sometimes entering data can be time consuming as there are not always ways to do it in a batch."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6051264)

LH

Lorna H.

IT Manager

> "Simple to create email rules to improve ticket management, for example the system can pick up on certain text within a logged ticket, it can..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760)

NL

Nzai L.

project officer sanitation and hygiene

> "the application is not mobile device compatible this limits other user to use it"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4962649)

BR

Brian R.

Support Technician

> "SysAid is a powerful IT service management (ITSM) solution that streamlines helpdesk operations with its intuitive interface and automation..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536)

CS

Cody S.

Network Engineer

> "I miss some features from systems that I used at previous jobs."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6050189)

Víctor Adolfo G.

Jefe de IT

> "It effectively bridges the gap between a simple help desk and a high-end ITSM suite."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7136770)

DR

Dewmi R.

Application Support Engineer

> "Some support agents are not helpful at all."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6052780)

AS

Adewale S.

HIO

> "All the members of the team love it because of the ticket categorization and data management capabilites."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7092640)

JG

Joseph G.

Head, IT Service Transition

> "The product does not have the capability to notify Configuration Item owners of approved changes"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3850401)

RA

Rachel A.

Service Desk Analyst

> "We have been able to enhance our process flows, work processes and user experience due to its simplicity, AI functionalities and speed of..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6795288)

ATK

Akosua Tiwaa K.

Service Desk Analyst

> "In a previous review, I initially expressed dissatisfaction with SysAid's customer service support."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6001333)

Peter A.

IT Asset And Configuration Manager

> "I also love their ability to customize the tool to suit our needs anytime we request."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7135160)

HG

Heidi G.

Support Specialist

> "A little difficult to use for the average user"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4924796)

VN

Vishal N.

ServiceDesk Analyst

> "Overall, SysAid has significantly enhanced our ticket management efficiency and user self-service capabilities, leading to faster resolution..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043)

SV

Sally V.

Sales

> "It sometimes does not track properly the interactions with the customer."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468)

ED

Emily D.

Web Developer

> "I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6609608)

Srinivas B.

Senior Engineer

> "Notifications & Alerts have issues."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3547866)

PG

PRINCESS G.

Performance Management

> "Overall, SysAid has been a reliable ITSM tool that helps us stay organized and resolve issues faster."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7122174)

SV

Sally V.

Sales

> "We had some issues with email not sending out as well."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___4299468)

BR

Brian R.

Support Technician

> "It offers seamless ticketing, asset management, and reporting, improving efficiency and user experience."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6673536)

GP

Geraldine P.

Solution coordinator

> "Custom fields not integrated easily on form in the self service portal once ticket is submitted"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___3421261)

SK

Shuma K.

Technology Consulting Manager

> "Ease of deployment, automated task assignment and proactive support by suggesting possible solutions"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7049367)

JV

José V.

Application Support Chief

> "We continue with the problem of not being able to handle problems and projects in a friendly way, likewise our incident management department,..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2584211)

Luigi C.

IT Servicedesk Manager

> "SysAid's user-friendly interface and real-time chat feature make it easy to manage IT support tasks and provide immediate assistance to users."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124)

VR

Verified Reviewer

Group Servicedesk Manager

> "Interconnectivity to certain applications such as solarwinds and sharepoint is somewhat challenged (mostly due to security requirements from my..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2564101)

WA

Wealth A.

Data Engineer

> "It does a good job supporting organized workflows."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7115645)

KS

Karen S.

Help Desk Manager

> "The way it is implemented does not follow typical ITIL based methodology and is missing key aspects such as a service management catalog. "

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2293973)

MG

Martin G.

Software developer

> "The work is still in progress, but even the beta version shows promise."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7117866)

RR

Rebecca R.

IT Ops

> "As it's not a mainstream product at this time, it is hard to integrate this solution with other products using OOB connectors. "

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2290111)

CM

Corus M.

Deputy Director - User Support Services

> "Straight forward easy to configure inhouse without the need for a third-party expertise, including the workflow designer for Change management,..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6604931)

AV

Alexander V.

IT Expert

> "The icon placement and size on mobile make the user experience very unpleasant .I avoid using it on the phone whenever I can ."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2621400)

AB

Alexis B.

EUC Engineer

> "We currently use their Ticketing system which I find extremely easy to use and I love the fact they also have additional add-ons you can use..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6482079)

GS

Gregg S.

IT Manager

> "There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2201001)

AC

Andry C.

Technical Support Manager

> "What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6605800)

MM

Michael M.

Director of IT

> "My natural instinct is to dislike the fact that we do not have several of the features that would improve our operations without the added..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2304003)

LT

Lee T.

Global service TL

> "the workflows, incident management and change made ease of access and updating reporting and support during upgrade made easy"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6787248)

CK

Charles K.

IT Service Desk Manager

> "during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2553339)

VN

Vishal N.

ServiceDesk Analyst

> "The comprehensive self-service portal also stands out for empowering users to solve common issues independently."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6478043)

Andres D.

Technical Analyst

> "It's hard to setup integrations with other software like Salesforce."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559361)

LH

Lorna H.

IT Manager

> "The AI now available in Sysaid combined with Sysaid Spaces shows the team are always looking to invest and improve their product"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6548760)

AO

Anthony O.

Director of IT

> "The mobile access is my biggest problem with the software."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2559965)

Luigi C.

IT Servicedesk Manager

> "Overall, SysAid has been a great ITSM solution for our organization, simplifying support processes and improving user satisfaction, though there..."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6477124)

Luis Alejandro D.

Manager

> "weak project management module, not standard and poor performance."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2208663)

SD

Spyros D.

Assistant Professor

> "The knowledge base is also quite helpful, but it's rather difficult to find specific instructions there."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6847363)

BJ

Bryan J.

Network Coordinator

> "There is many interlocking parts that don't seem to be related which can cause confusion."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2558987)

AS

Arturo S.

Global Help Desk Manager

> "The ease of adoption by the Help Desk team and the entire company makes it a very intuitive and easy to use tool."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7067643)

CD

Chris D.

IT

> "workflow design - too complicated so much that it keeps me from using"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2215029)

GL

Garcia L.

Technology Solutions Manager

> "We now react more proactively to IT problems, which has saved the business time and stress."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___6870502)

BD

Benjamin D.

Help Desk Support Analyst

> "Customization features can be slightly overwhelming"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2230774)

TS

Tim S.

IT Support Analyst Tier II

> "Ease of use, very customizable, helpful support, the AI Agent is amazing too!"

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___7150385)

Ammon N.

Software Support Team Lead

> "It sometimes has had some connectivity issues for us, but not recently."

[See full review](https://www.capterra.com/p/107225/SysAid/#Capterra___2508097)

[View Reviews](https://www.capterra.com/p/107225/SysAid/reviews/)

Jacopo R.

CEO

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864)

RM

Robert M.

Support Engineer

> "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

SD

Seema D.

CRM

> "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

SD

Seema D.

CRM

> "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

PD

Praveen D.

Customer Support Manager

> "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

MA

Marykate A.

Management Assoicate

> "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284)

LD

Lukáš D.

CEO

> "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JC

Joanne C.

customer service supervisor

> "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360)

LD

Lukáš D.

CEO

> "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

RM

Robert M.

Support Engineer

> "The lack of native table editing functionality within the ticket response interface."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

JPM

Jean-Paul M.

Unit Manager

> "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

FM

Francesco M.

CEO

> "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

PD

Praveen D.

Customer Support Manager

> "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

VR

Verified Reviewer

Article assistant

> "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

LD

Lukáš D.

CEO

> "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

SG

Shivbhadrasinh G.

Co-Founder

> "During big sale events when ticket volume spikes, we've noticed some slight delays in loading."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

VR

Vishal R.

Customer Support Executive

> "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944)

FM

Francesco M.

CEO

> "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

VR

Verified Reviewer

Article assistant

> "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

TT

Titus T.

Administrative Manager

> "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

Cole W.

Director, Digital Marketing

> "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

FM

Francesco M.

CEO

> "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

VR

Verified Reviewer

Senior Voice Implementation

> "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050)

VR

Verified Reviewer

Account Executive

> "One thing I did not like much is that in the beginning it was a little difficult to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

SG

Shivbhadrasinh G.

Co-Founder

> "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

VR

Verified Reviewer

Article assistant

> "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

## User interface

4.54 (519)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,781)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

SysAid

Top features

33/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/107225/SysAid/#features)

LiveAgent

31/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

### Recognition

SysAid

Best Value Service DeskSoftware (2022) 

LiveAgent is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

SysAid

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

SysAid

-   By SysAid Technologies
-   Located in Canada
-   Founded in 2002

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

## Popular Comparisons

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

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[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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4.6

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[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

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Contact vendor for pricing

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Features

4.7

4.5

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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Features

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[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

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[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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Features

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Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk)

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Contact vendor for pricing

Price

$20/month

4.5

Features

4.5

4.5

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/107225-169505/SysAid-vs-Zoho-Desk)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

$15/month

Price

$0/month

4.6

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat)

[SysAid](https://www.capterra.com/p/107225/SysAid/)[4.54 (519)](https://www.capterra.com/p/107225/SysAid/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Contact vendor for pricing

Price

$20/month

4.5

Features

4.5

4.5

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/107225-227102/SysAid-vs-JIRA-Service-Management)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

vs

[Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

$15/month

Price

$20/month

4.6

Features

4.5

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk)