# Compare LiveAgent vs Calabrio ONE 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare LiveAgent and Calabrio ONE based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/102188-110588/LiveAgent-vs-Calabrio-One-Suite

---

# LiveAgent vs Calabrio ONE Features and Cost Comparison

Last updated May 15th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

LiveAgentCalabrio ONE2/4 selected

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

[## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.6

Functionality

4.6

Ease of Use

4.6

Customer Service

4.7

Reviews Sentiment

Based on [1,781 reviews](#user-reviews)

Positive

1,726

Neutral

48

Negative

7

[## Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Starting Price

$295.00one time

Value-for-Money

4.4

Functionality

4.3

Ease of Use

4.6

Customer Service

4.5

Reviews Sentiment

Based on [263 reviews](#user-reviews)

Positive

239

Neutral

15

Negative

9

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,828 reviews from call center software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

82%Fit

High performer

Feature ratings

Call Center Management

4.6

Dashboard

4.5

Call Logging

4.6

Call Recording

4.5

Call Tracking

4.0

\--%Fit

Missing features

Feature ratings

Call Center Management

NA

Dashboard

NA

Call Logging

NA

Call Recording

4.7

Call Tracking

5.0

User satisfaction

User satisfaction

4.7

User reviews[1,781](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.6

Customer support

4.7

User satisfaction

4.5

User reviews[263](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.4

Customer support

4.5

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$295Flat Rate, One Time

-   Free version
-   Free trial

Best for

Best for

With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases.

Best for

Built to take full advantage of agile cloud-based platforms, Calabrio ONE is easy to use and provides the insights you need to improve customer and agent experience in your contact center.

## User reviews

Pros & cons

Jacopo R.

CEO

> "For us, it is an essential tool: it enables us to manage tickets, live chats, and client requests in a well-organised and professional manner."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7143864)

RM

Robert M.

Support Engineer

> "It offers a robust suite of features—like multi-channel ticketing and live chat—at a much more accessible price point than its competitors. While the core functionality is excellent, the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

SD

Seema D.

CRM

> "LiveAgent offers an all-in-one platform with easy ticket management, fast live chat, helpful automation, simple interface, and useful analytics, making customer support efficient and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

AP

Alyssa P.

VP of Customer Success

> "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517)

SD

Seema D.

CRM

> "It streamlined our customer communication by bringing multiple channels into one platform, making support faster and more organized. While there is a slight learning curve and some..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7138331)

PD

Praveen D.

Customer Support Manager

> "UI can feel outdated, initial setup is time-consuming, advanced features have a learning curve, and integrations are limited."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

MA

Marykate A.

Management Assoicate

> "The clean, well-organized interface puts everything you need right at your fingertips — whether you're handling tickets, jumping into live chats, or managing multiple communication..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141284)

LD

Lukáš D.

CEO

> "However, the lack of responsive, multi-channel support (phone, screen sharing) significantly slows down issue resolution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

AS

Anamika S.

Designing Head

> "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

KV

Kiruluta V.

sales representative

> "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses"

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278)

JC

Joanne C.

customer service supervisor

> "The available features have allowed us to efficiently meet all of our operational requirements, and it has proven to be a highly effective tool for our team's success."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141360)

LD

Lukáš D.

CEO

> "Additionally, we have been experiencing an inconsistent document rendering bug for over a year — documents sometimes display correctly and sometimes don't."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

MESHVKUMAR P.

IT Associate

> "It really powerful omnichannel help desk solution that solve issue of supporting teams manage customer interactions more efficiently and improve response times."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7119041)

RM

Robert M.

Support Engineer

> "The lack of native table editing functionality within the ticket response interface."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141501)

JPM

Jean-Paul M.

Unit Manager

> "As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141166)

AT

Aryan T.

Business Development

> "LiveAgent setup takes time, UI feels slightly cluttered at first, and some advanced features need a learning curve to use effectively."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7125290)

FM

Francesco M.

CEO

> "Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

VkJ

Vaibhav kant J.

Founder’s office

> "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237)

PD

Praveen D.

Customer Support Manager

> "All-in-one support, easy ticketing, strong automation, fast live chat, and helpful analytics for managing teams efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7130714)

VR

Verified Reviewer

Article assistant

> "Some advanced features require a learning curve, and initial setup—like configuring automation rules—can be slightly overwhelming."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

LD

Lukáš D.

CEO

> "The platform runs smoothly in day-to-day operations, and updates are deployed with minimal disruption — bugs introduced during updates are rare."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141753)

BC

Bryan C.

Network Engineer

> "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737)

JM

Jordan M.

Sales Associate

> "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

AS

Anamika S.

Designing Head

> "The mobile app is boring and has Limited video conferencing tools available."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559)

SK

Sourabh K.

Operations Analyst

> "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's why after..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796)

EW

Evan W.

Member Services Manager

> "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take back over..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995)

NS

Natalia S.

Salesforce Developer

> "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888)

SG

Shivbhadrasinh G.

Co-Founder

> "During big sale events when ticket volume spikes, we've noticed some slight delays in loading."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

VR

Verified Reviewer

Business Development Executive

> "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything together in..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746)

VR

Vishal R.

Customer Support Executive

> "Live agent is not compatible with mobile devices and this is something that I think that the developers should work on."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7146944)

FM

Francesco M.

CEO

> "We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

SK

Sonu K.

Business Development Manager

> "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on the other..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159)

VR

Verified Reviewer

Article assistant

> "The messaging system, including email and live chat, works seamlessly and helps keep all communication in one place."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

SP

Sona P.

CRM Manager

> "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

Shivam A.

Business strategist

> "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821)

EM

Elliot M.

Field Service Engineer

> "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

IS

Ishant S.

Chief Marketing Officer.

> "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

NA

Noorul A.

Assistant Manager, Operations

> "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581)

TT

Titus T.

Administrative Manager

> "The live chat is fast, the ticketing keeps things organized, and it saves me a lot of time dealing with customer queries."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141691)

JA

Jaime A.

Director Comercial

> "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

IS

Ishant S.

Chief Marketing Officer.

> "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right time and..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029)

TS

Tine S.

CEO

> "Too few function in basic package like more agents or call center."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846)

Cole W.

Director, Digital Marketing

> "The overall experience with LiveAgent has been great, as for mentioned the product does what we need it to do and easily integrates into Facebook's messenger serving as a great tool for..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7142353)

MV

Monica V.

Operations and Administration Manager

> "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120)

JM

Jordan M.

Sales Associate

> "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer was..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068)

BS

Beatricia S.

Sales Specialist

> "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095)

Pushkar D.

MIS Analysis

> "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

ND

Noemi D.

Senior Financial Analyst

> "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072)

FM

Francesco M.

CEO

> "This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141300)

LL

Lucas L.

Information Technology Manager

> "A functional limitation is the absence of an icon showing the number of unread messages."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625)

VR

Verified Reviewer

Senior Voice Implementation

> "Seamlessly manage email, chat, and voice in one view for total flexibility and faster task tracking."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7148050)

VR

Verified Reviewer

Account Executive

> "One thing I did not like much is that in the beginning it was a little difficult to understand all the features."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141205)

AV

Aman V.

Product Manager

> "It helps us to manage support tickets, live chats, social media questions with our customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260)

NG

Nathan G.

Company Owner

> "The mobile app is also slightly clunky compared to the desktop version."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222)

Pushkar D.

MIS Analysis

> "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494)

AP

ASISH P.

Asst. Manger Sales

> "The instability of the platform from time to time the cases when it crashes or takes a long time to load."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565)

RK

Rohit K.

Product Manager

> "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

KL

Kinga L.

Sales Manager

> "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

SP

Sona P.

CRM Manager

> "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the database..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972)

JC

Joseph C.

Webmaster

> "Chat widget javascript payload drags down Pagespeed scores. "

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661)

OT

Ojeleye T.

Guest Service Agent

> "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated repository."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436)

RK

Rohit K.

Product Manager

> "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

JA

Jaime A.

Director Comercial

> "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving our..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735)

MP

Maciej P.

Tech & Quality Assurance Specialist

> "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the waiting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885)

SG

Shivbhadrasinh G.

Co-Founder

> "Over time, it has helped us bring down our response times and stay on top of tickets without things slipping through the cracks."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7141705)

RR

Raffaele R.

Technical service

> "Not perfect handling of multiple ticket merge."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416)

KL

Kinga L.

Sales Manager

> "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053)

EM

Elliot M.

Field Service Engineer

> "This has a negative impact on the delegation of tasks within the support team."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745)

DVT

Dr. Vandana T.

DGM - Content Vertical

> "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality enhancement."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351)

YN

Yvonne N.

Technical Staff

> "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394)

RK

Rohit K.

Product Manager

> "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us connecting..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946)

BZ

Brandon Z.

Founder

> "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081)

VR

Verified Reviewer

Article assistant

> "The ticket management system is particularly impressive, making it easy to track, prioritize, and resolve customer queries efficiently."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7133676)

KC

Kathy C.

Associate Director IT

> "Introduce security risks if not properly secured."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

KC

Kathy C.

Associate Director IT

> "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411)

Danielle S.

Senior Director Marketing Business Development

> "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985)

AS

Ankit S.

Software Engineer

> "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit was too..."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690)

MS

Marina S.

Customer Support Agent

> "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366)

MN

Marietta N.

Administrative Assistant

> "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385)

RP

Ram P.

Senior Customer Support Engineer

> "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access."

[See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905)

[View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/)

KK

Kaylee K.

Digital Branch Officer

> "You can have control of your own schedule, easy to request time off and I like the automated system..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310301)

HA

Hassan A.

Customer service leader

> "you could encounter limitations if you have very specific scheduling or reporting needs, or face..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6827280)

GW

Grace W.

Claims Status Representative

> "Having the weekly schedule and reports in one location with one login and one application is..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

LA

Lisandra A.

Retention Agent

> "I wish calabrio would show your estimated vacation times hours for the anticipated time frame rather..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310455)

KG

Katie G.

Retention

> "What I like most about Calabrio ONE is the Grant Bot who helps us figure out and schedule extra time..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309890)

Rakshith R.

Customer Service Representative

> "The system crashes when there is huge work load. As there was a lot of calls and the adherence was..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309338)

BD

Brittany D.

Retention Specialist

> "I like that you are in control of your own schedule, and if a day off is needed, it automatically..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310453)

GW

Grace W.

Claims Status Representative

> "From a production standpoint, it lacks the ability to provide real-time updates and that is crucial."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310669)

RB

RAJAT B.

CUSTOMER CARE EXECUTIVE

> "THE BEST TRACKER OF THE SCHEDULE ADHERENCE BECAUSE IT PROVIDES THE EXACT INFORMATION THAT IS..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309706)

VD

Vincent D.

Customer service and retention specialist

> "I do not like that the system can be a little rigid in regard to swapping schedules or adjusting..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

VD

Vincent D.

Customer service and retention specialist

> "Ease of changing my schedule around and the ability to look far in advance to see future schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309778)

JH

Janelle H.

Client Success Specialist

> "quick rejections for PTO. When you trade schedule with coworker cant switch it back"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310097)

HM

Hlengiwe M.

Customer Sales Specialists

> "There is also a system where we can apply for annual leave which is very helpful."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309873)

CZ

Carmelo Z.

Medical Interpreter

> "Sometimes when trying the app on the phone it takes too long to load."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310303)

LD

Laura D.

Customer Service representative

> "Helps me and my co-workers to follow our breaks & Lunches. "

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309584)

AZ

Antoinette Z.

Customer Service Rep

> "Not being able to change the time to my time zone"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310471)

SV

Spencer V.

Business Service Center Agent

> "I like that it allows me to edit the times I go on my breaks and that I can schedule time off in..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6258317)

EB

Emily B.

Customer service representative

> "Sometimes I don't get notifications about my breaks."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309463)

LC

Lashaun C.

Excursion Specialist

> "Great in switching shift requests and adding preferences"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310414)

IK

Irene K.

Video Interpreter

> "I am unable to cancel a request within 7 days."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310429)

ZM

Zanele M.

Tech Support

> "Makes it easy to log in to it and informs of time frame while working"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310275)

GD

Guilherme D.

Sales Associate

> "How sometines it takes so long to go from pending to approve or denied."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309753)

MM

Matthew M.

Customer Care

> "Accurate break times posted daily and easy of making requests for time off."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309652)

MD

Mandisa D.

Advisor

> "when its down, you cannot access anything on it."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309552)

BD

Beatriz D.

Expert Em Interação

> "I liked the ability to change days and times quickly"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310687)

MA

Mary A.

Multimedia Customer Service Agent

> "The set-up can be a bit hard to maneuver."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309634)

VR

Verified Reviewer

Salesforce Functional Consultant

> "I like how simple and User-friendly the interface is, with flexibility in customization and..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___4888066)

HC

Heather C.

Customer Service Rep

> "It's very inconvenient and if I had my own company, I would never use Calabrio"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309866)

SM

Sadia M.

Debt Resolution Specialist

> "Very intuitive design and functional features that make daily use simple."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310172)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT FULLY INTEGRATED"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

Nick J.

Customer Service Representative

> "With my call center job, this is the best scheduling system I have ever used, for sure!"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309566)

JAZ

John Anthony Z.

Customer Care

> "What I didn't like with Calabrio is the updates, something it is having, but this is very..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6104360)

YCC

Yen Chen C.

Interpreter

> "It is kind of easy to use for employee who always needs to check the schedule during work."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310348)

RS

Rabya S.

Medical Interpreter

> "Lack of privacy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309951)

RF

Ruth F.

medical interpreter

> "Its exceptional, I love it for work schedules."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309350)

AM

Alelie M.

Risk investigator

> "if the internet connection is slow the app will give you an error"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6249962)

RB

Ron B.

Customer Care Advisor

> "Trading schedules and requesting time off is quick and easy."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

DH

DYLAN H.

VIRTUAL BANKER

> "NOT EVERY OPTION WORKS"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309358)

OT

Olga T.

Interpreter Video World Language

> "I like the layout and functionality of the Calabrio."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310549)

JL

James L.

Sales support advisor

> "The formatting on the product isn't the nicest to look at aesthetically"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6256290)

HM

Hamid M.

Business Travel consultant

> "The platform's simplicity and adaptability"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310081)

TT

Tamsyn T.

call handler

> "not being able to see the availability for time off"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6242634)

RB

Ron B.

Customer Care Advisor

> "Overall, Calabrio is the best in scheduling technology."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309445)

MK

Marium K.

Customer Service and Operations Trainer

> "It can hard to read and understand how to use and find everything if you do not train your..."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2336251)

AM

Aida M.

Interpreter

> "This tool has all our call centers need."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6310178)

MA

Mohammed A.

System Administrator

> "sometimes, it stuck doesn't record audio, that time we need to restart the server."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___2195389)

SB

Shakeel B.

Customer service advisor

> "The ease of use especially booking holidays and swapping shifts"

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___6309527)

NB

Nick B.

Business Intelligence Analyst

> "Calabrio is VERY difficult to set up and implement."

[See full review](https://www.capterra.com/p/110588/Calabrio-One-Suite/#Capterra___3401686)

[View Reviews](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

## User interface

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

4.68 (1,781)

[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)

4.52 (263)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Activity Tracking

207

Important

AI Copilot

150

Important

AI Summarization

120

Important

LiveAgent

Top features

36/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/102188/LiveAgent/#features)

Calabrio ONE

31/47

-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Auto-Dialer
-   Automated Responses
-   Automatic Call Distribution
-   Blended Call Center
-   Callback Scheduling
-   Call Center Management
-   Caller ID
-   Call Logging
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tagging
-   Call Tracking
-   Call Transcription
-   Call Transfer
-   Call Whispering
-   Chatbot
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Management
-   CRM
-   Dashboard
-   Generative AI
-   Inbound Call Center
-   Interaction Tracking
-   IVR
-   Manual Dialer
-   Monitoring
-   Multi-Channel Communication
-   Outbound Call Center
-   Performance Management
-   Predictive Dialer
-   Progressive Dialer
-   Queue Management
-   Reporting/Analytics
-   Sentiment Analysis
-   Surveys & Feedback
-   Third-Party Integrations
-   Voice Mail
-   Voice Recognition

[See all features](https://www.capterra.com/p/110588/Calabrio-One-Suite/#features)

### Recognition

LiveAgent is recognized as a top-rated tool in 4 Capterra Shortlist reports

No recognitions have been awarded to Calabrio ONE

### Deployment & support

LiveAgent

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Calabrio ONE

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

LiveAgent

-   By QualityUnit
-   Located in United States
-   Founded in 2004

Calabrio ONE

-   By Calabrio
-   Located in United States
-   Founded in 2007

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vs

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[View full comparison](https://www.capterra.com/compare/76768-110588/Cloud-Predictive-Dialer-vs-Calabrio-One-Suite)

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

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[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

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[Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/)[4.52 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/)

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