# Compare LiveAgent vs TeamDynamix 2026 | Capterra > Unsure of what to choose? Check Capterra to compare LiveAgent and TeamDynamix based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/102188-121317/LiveAgent-vs-TeamDynamix --- # LiveAgent vs TeamDynamix Features and Cost Comparison Last updated April 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: LiveAgentTeamDynamix2/4 selected [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) [## LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $15.00/month Value-for-Money 4.6 Functionality 4.6 Ease of Use 4.6 Customer Service 4.7 Reviews Sentiment Based on [1,753 reviews](#user-reviews) Positive 1,700 Neutral 46 Negative 7 [## TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.4 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.1 Ease of Use 4.1 Customer Service 4.5 Reviews Sentiment Based on [150 reviews](#user-reviews) Positive 134 Neutral 14 Negative 2 ## Summary * * * Key features rated by users Features selected based on 4,595 reviews from help desk software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 81%Fit High performer Feature ratings Ticket Management 4.7 Real-Time Notifications 4.6 Customizable Fields 4.4 Third-Party Integrations 4.3 Reporting/Analytics 4.5 66%Fit Missing features Feature ratings Ticket Management 4.4 Real-Time Notifications NA Customizable Fields 4.0 Third-Party Integrations 3.7 Reporting/Analytics 3.3 User satisfaction User satisfaction 4.7 User reviews[1,753](https://www.capterra.com/p/102188/LiveAgent/reviews/) Ease of use 4.6 Functionality 4.6 Value for money 4.6 Customer support 4.7 User satisfaction 4.4 User reviews[150](https://www.capterra.com/p/121317/TeamDynamix/reviews/) Ease of use 4.1 Functionality 4.1 Value for money 4.3 Customer support 4.5 Price starts from Price starts from $15Per User, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Best for Organizations looking for an ITSM/ESM platform with low admin overhead, and advanced use of AI, automation, and integration. Upper mid-market organizations with 2-10K FTE. ## User reviews Pros & cons IS Ishant S. Chief Marketing Officer. > "The ticket management system is highly intuitive whereby our staff is able to respond to any client inquiries in real-time through email, chat, and social channels." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AF Alex F. President > "It seems a bit buggy. When you resolve a ticket it doesn't always refresh; you can only have one window open at a time, which I find extremely annoying as I'm used to working on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7030887) IS Ishant S. Chief Marketing Officer. > "It has also simplified the process of our marketing and client success departments in their communication with the customers so that they get observed and addressed at the right..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) AP Alyssa P. VP of Customer Success > "The app makes it difficult for my team to effectively manage our website's chat support from their phones, limiting our ability to respond promptly while on the go." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832517) AS Anamika S. Designing Head > "I mostly use liveagent to give support to our field staffs working on the different cornors of the city also this tool is budget friendly and has multiple conferencing tools..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) KV Kiruluta V. sales representative > "The cost can jump to be so high when you are are having more agents to use the solution and would lead to decreased ROI for small businesses" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7094278) AV Aman V. Product Manager > "It helps us to manage support tickets, live chats, social media questions with our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) VkJ Vaibhav kant J. Founder’s office > "The interface feels slightly outdated compared to some modern support tools, and it takes a little time for new users to understand all the features." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7109237) JM Jordan M. Sales Associate > "I can concentrate emails, chats, calls, networks, and forms in a single tray, also counting on automation, gamification, and clear reports." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) BC Bryan C. Network Engineer > "When a CUSTOMER gets a reply from an email the old emails shown as a thread are too hard to read with every line indented with a > to show history." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6833737) SK Sourabh K. Operations Analyst > "The kind of business that we have definitely needs a customer satisfaction and resolution software and connecting with them manually one by one really takes a lot of time that's..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6864796) AS Anamika S. Designing Head > "The mobile app is boring and has Limited video conferencing tools available." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7112559) NS Natalia S. Salesforce Developer > "LiveAgent centralizes communications from multiple platforms, including live chat, email, phone calls and social media, making it easy to have all the information in one place and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6814888) EW Evan W. Member Services Manager > "One thing it doesn't do that I wish it did was that when transferring a chat, if the person I'm trying to transfer to wasn't available that I could cancel the transfer and take..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6832995) VR Verified Reviewer Business Development Executive > "Their all-in-one communication tools make it easy for us to stay on top of customer messages—whether they come from email, social media, or our website—by bringing everything..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6821746) SK Sonu K. Business Development Manager > "I did not find anything which did not directly helped in growth of our company it is just that the software is quite premium in terms investment which it asks from companies on..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) Shivam A. Business strategist > "They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7085821) ND Noemi D. Senior Financial Analyst > "There is also a problem with the absence of specific templates regarding reporting, which can be done only through excessive settings." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6790072) JM Jordan M. Sales Associate > "The function that I most like is being able to see what the client is writing before presenting it; these features rescued me from some unpleasant situations, as when a customer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6880068) SP Sona P. CRM Manager > "Whereas the application can be used as a call center, direct responses to customers (features we don't use), contains elements we don't use and are unnecessary." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) Pushkar D. MIS Analysis > "Having email, live chat, WhatsApp, Instagram, and WooCommerce all in one place makes customer support much easier and more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) EM Elliot M. Field Service Engineer > "One of the problems arising from the absence of refined permission settings for agents is that it is difficult to grant unique administrative access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SU Stephane U. Accounting IT Consultant > "The system’s ability to centralize emails, chats, and tickets from multiple channels is a real advantage for support and consulting teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6854066) NA Noorul A. Assistant Manager, Operations > "The mobile app looks somewhat clunky and contains less functionality as the desktop version which may affect convenient support in the process of usage." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749581) Pushkar D. MIS Analysis > "The security and privacy features also make communication feel safe, and the live chat is great for sharing information quickly." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7088494) JA Jaime A. Director Comercial > "As of now the number of integrations is less than 300 which means that we may not be able to integrate with the certain specialized tools or platforms which our organization uses." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) RK Rohit K. Product Manager > "As it handles a lot of enquiries and customer tickets just in a single platform which saves us a good amount of time and manpower effort also the automated responses are much more..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) TS Tine S. CEO > "Too few function in basic package like more agents or call center." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6837846) SP Sona P. CRM Manager > "Intuitive operation and management of customer complaints, clear database, variable complaint handling options, open approach of the application developer, possibility to try the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416972) MV Monica V. Operations and Administration Manager > "Sometimes context gets lost, or you have to re-explain the issue if it escalates across teams." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6846120) OT Ojeleye T. Guest Service Agent > "I give double thumbs up to the fact that LiveAgent integrates multiple communication channels such as email, live chat, phone calls and social media into one single integrated..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560436) BS Beatricia S. Sales Specialist > "When users need the tool's functionalities, sometimes it crashes or becomes slow; when this happens, they have to restart it to get it working properly again, which slows down our..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) JA Jaime A. Director Comercial > "The ability to integrate with different supports such as the social media and the live chat has made LiveAgent to enhance the communication and increase its coverage in solving..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751735) LL Lucas L. Information Technology Manager > "A functional limitation is the absence of an icon showing the number of unread messages." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747625) KL Kinga L. Sales Manager > "To better satisfy the needs of your customers, the built-in live chat tool allows you to handle their concerns and complaints about your services in near real-time." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) NG Nathan G. Company Owner > "The mobile app is also slightly clunky compared to the desktop version." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) DVT Dr. Vandana T. DGM - Content Vertical > "LiveAgent offers personalisation and customisation features with advanced reporting system for real time reporting and bringing in automation features for overall quality..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6482351) AP ASISH P. Asst. Manger Sales > "The instability of the platform from time to time the cases when it crashes or takes a long time to load." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6747565) RK Rohit K. Product Manager > "The most interesting part of using Liveagent is that they provide a ticket-raising option for their users so that their problems can be addressed individually also it helped us..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) KL Kinga L. Sales Manager > "It lacks the consistency of email notifications, which could be a mistake given the current state of affairs." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) KC Kathy C. Associate Director IT > "It provides support across multiple channels, including email, chat, social media, and phone. And improving response times and customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) JC Joseph C. Webmaster > "Chat widget javascript payload drags down Pagespeed scores. " [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6509661) AS Ankit S. Software Engineer > "We used to substitute between social mediaa and emails, but presently everything is in one area, and no ticket is ignored. When I had a few setup questions, the client's benefit..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6871690) RK Rohit K. Product Manager > "The informatis are limited and not enough to understand the improvements that are needed for a better customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6440946) MN Marietta N. Administrative Assistant > "LiveAgent allows me to seamlessly coordinate and communicate with customers via live chats which makes it rapid and super easy to resolve issues." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6560385) MP Maciej P. Tech & Quality Assurance Specialist > "Onboarding takes long, but we also connected our email server, which has 5 years of emails in the IMAP, so the processing is very slow, and had to focus on other tasks in the..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5047885) AS Ahmed S. Project Engineer > "I found the chat routing feature involving as it allowed for matching customer queries with the right team members cutting down on time and increasing efficiency." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751720) RR Raffaele R. Technical service > "Not perfect handling of multiple ticket merge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6552416) KM Khawaja M. HSE Advisor and Liftinng Appointed Person > "The multi language support feature provided by LiveAgent has helped us to serve customers across the globe with effective communication irrespective of the language they..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6749604) EM Elliot M. Field Service Engineer > "This has a negative impact on the delegation of tasks within the support team." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6751745) SK Sonu K. Business Development Manager > "Our business is also small but on the other hand we generally need to connect with our customers on a daily basis and it become a very hectic task for our support team to deal..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6572159) YN Yvonne N. Technical Staff > "Were it not for LiveAgent, I would be facing a lot of issues engaging with customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6416394) AV Aman V. Product Manager > "It helps us to frequently connect with our clients and help us more to grow our business." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7044260) BZ Brandon Z. Founder > "For someone without an IT background, it was tougher to set up than I would've preferred with the twilio integration." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6383081) MtN Markéta N. Customer Care Manager > "Having a clear overview of work across departments and agents allows us to distribute tasks more evenly and avoid overload." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KC Kathy C. Associate Director IT > "Introduce security risks if not properly secured." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6486411) BS Beatricia S. Sales Specialist > "My response time is lightning fast every time a customer contacts me with a query or complaint. When customers visit our websites, they can ask us anything, and we can answer..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6359095) Danielle S. Senior Director Marketing Business Development > "The option to recall an e-mail immediately after sending it was the feature I most missed while switching from Gmail." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4968985) NG Nathan G. Company Owner > "We now have email, live chat, WhatsApp, Instagram, and WooCommerce all tied together, which makes customer support much more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6847222) MS Marina S. Customer Support Agent > "I think that is missing the function to select more canned responses or predefined answers so you can edit the availability." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5019366) RO Raymond O. Credit Officer > "LiveAgent enhance customer service and real-time communications through live chat, call center and ticketing systems." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6542007) RP Ram P. Senior Customer Support Engineer > "It occasionally encounters technological issues including server failures and software glitches and is reliant on dependable internet access." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4889905) BT Brett T. GM > "Support is proactive as I have been guided through the set-up process without having to ask - and this just make sit easier to support our own clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7020561) CH Chen H. Designer > "The user interface is not friendly, and I wouldn't say I like the style." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6450548) Brittni Harpole C. Customer Service Representative > "In our customer support department, LiveAgent has given us the most glorious experience which has enabled us to offer our customers with refined support services." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6720352) CM Clement M. Digital Marketing Specialist > "LiveAgent really makes problem resolution fast and the only downside I can say is the pricing which may not be favorable to small organizations" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994907) VR Verified Reviewer Administrative tech > "Overall, it's freestyle go-to design, resourceful data and innovative platform provides availability to my companies needs ." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7001087) SR Sekar R. Information Technology Manager > "When having unstable internet connectivity,making live phone calls can be a challenge." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4998887) KL Kinga L. Sales Manager > "Because LiveAgent provides rapid responses to client concerns, it is ideal for businesses with websites that have a high volume of visitors and questions." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6362053) David T. Regional Sales Manager > "Periodic lag and limited features compared to the desktop version sometimes hamper on-the-go support." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4983116) OK Omer K. Customer Service Representative > "I have loved the fact that LiveAgent allows us to deal with all client queries from all the different channels in just a single place in the endeavor to help them fastly and..." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6382841) AB Ahmad B. Opreations > "Sometimes we have found technical glitches in fetching email from our external email server" [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___5000316) MtN Markéta N. Customer Care Manager > "LiveAgent gives us full control over our customer service and supports our commitment to delivering an excellent customer experience." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6860929) KW Karl W. Relationship Manager > "It has long chat queues during peak hours which is a bit frustrating for our customers." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4939086) MM Marvine M. Store Assistant > "Real-time chat and omnichannel support are the key advantages of using LiveAgent which enhance customer support leading to customer satisfaction." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6561898) JB Jyoti B. sales Executive > "To be honest, there are some issues related to internet connectivity and consumptions, which makes it slowness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4868489) BL Ben L. CTO > "As a central platform for managing customer support cases, it was able to help improve response time and allow us to be more efficient." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___6761270) AH Arianna H. Director of Brand Experience > "Unavailability of offline access is the only flaw subjected to LiveAgent." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4996963) IS Ishant S. Chief Marketing Officer. > "It is a great option when a company should enhance its internal efficiency and the satisfaction of clients." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___7027029) SaN Steve andy N. customer care personnel > "The mobile app is not as perfect as the website in terms of responsiveness." [See full review](https://www.capterra.com/p/102188/LiveAgent/#Capterra___4994401) [View Reviews](https://www.capterra.com/p/102188/LiveAgent/reviews/) AT Andrea T. Director of Client Services > "They walk you through the process and assign an implementation specialist who meets with you regularly to help. Once..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) JB Jonathan B. Process Automation Developer > "sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) TV Theresa V. Project Manager and Sr. Business Analyst > "In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) DJ Darrin J. Sr. IT Support Technician > "I have noticed a couple small things that we do not like, such as users are not able to add contacts to tickets..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6118629) AS Amy S. Sr. Business Analyst > "ITSM features like workflow capabilities, attribute dependencies and collaboration with others within the solution..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) SM Simon M. Senior Service Analyst > "The UI opening new windows on most clicks is not ideal, and there are a few odd choices in functionality, such as..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) LB Lori B. Programmer Analyst > "I like that different areas of the college (HR, IT, Finance) can have their own ticketing application and tickets..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808631) Paula R. IT Service Desk and Operations Manager > "The system is not very intuitive to learn, and from an admin perspective, there are a lot of things that just don't..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6294447) AT Andrea T. Director of Client Services > "The product has a fast response time, and the knowledgebase is easy to set up and configure." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) HV Heather V. Salesforce Admin > "The reporting capabilities aren't great." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6271274) AT Andrea T. Director of Client Services > "Our renewals contain reasonable increases." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) AB Allen B. Director of Information Systems > "The inability for a user to change the status of a ticket makes that process more difficult. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4980496) MJC Mary Jo C. Business & Project Coordinator > "I am able to track assets, add contracts, manage tickets, and work on budget requests all in one software platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536950) YJ Yohan J. IC Help Desk Technician > "When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) AS Amy S. Sr. Business Analyst > "Also love the flexibility and ease of use for administrators (minimal training is needed and administrators have the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808659) Emilee I. Customer Success Analyst > "Some software limitations, having to put lots of enhancement requests in." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808983) EF Emma F. Information Technology Support Analyst > "It's one of the few tools I can expect to have working seamlessly every morning when I arrive at the office. If I..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578029) AM Amanda M. IT Knowledge Manager > "I hate that so many windows open when processing a ticket for one person. When I worked in the Service Desk, it made..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) AB Andrew B. System Analyst II > "It integrates in a fully integrated Project Management platform." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813824) BA Betsy A. Senior Technician, IT Support Services > "You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593452) BS Boyang S. Junior Data Integration Developer > "With a variety of features, it offers a comprehensive solution to project management and service request tracking." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) SN Stefani N. Fiscal Support Specialist/Payroll > "I receive service request, sometimes when multiple actions are needed, it is hard to see where it was left off when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) AT Andrea T. Director of Client Services > "I loved the ease of the product setup." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6242040) KM Kevin M. Desktop Support Specialist > "TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) JM Jeremy M. LMS System Admin - Service Desk Manager > "The training and support are excellent." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) VR Verified Reviewer Application Support Analyst II > "I'm not a fan of how the updates in the feed get out of (chronological) order when a customer replies to a previous..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3582820) TV Theresa V. Project Manager and Sr. Business Analyst > "Implementation was relatively smooth. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292449) GC Gregory C. Information Technology Consultant > "The newer versions added more features, but in turn caused a lot of our initial methods of ticketing to become..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575621) JM Jeremy M. LMS System Admin - Service Desk Manager > "The ease of setup and end user interface. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6292734) MP Marmar P. IT Project Manager > "It does not allow creating new custom email notifiacations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571188) JB Jonathan B. Process Automation Developer > "they are very easy company to work with." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___6288786) JM Jerry M. IT technician > "The time to sync for workspace and unspecified errors that restrict a certain task" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577907) RB Rebecca B. Assoc Director of Support Operations > "I like the expansive features available for customizing the services, scope, and levels associated with ticketing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578009) TL Tiffany L. Technical specialist > "Sometimes my job is on the go and there is no mobile app for me to easily check information " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3590273) BC Bryson C. Help Desk Manager > "TeamDynamix is about a million times better than our old ticketing system." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) SP Shelbie P. Office and Purchasing Coordinator > "No videos for new users, and no way to track software licenses (maybe in the future?)" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3534665) JJ Joshua J. Computer Support Specialist > "It has definitely helped me make our ticket process run more smoothly and has made it much easier to keep track of..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578697) CM Clayton M. Asst. Dir. Learning Technologies > "i.e. ticket could not be sent to another person or closed until a task was completed first." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3571054) BS Boyang S. Junior Data Integration Developer > "The reports feature is especially useful, allowing me to quickly access data and generate reports." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) PD Paul D. Lead Apple Technician > "We also don't have an easy way to split tickets as the system is currently implemented." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) KR Kenlee R. IT Help Desk Coordinator > "What I like most about this software is the capability to customize everything to best fit your specific..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580351) AM Amanda M. IT Knowledge Manager > "Human error causes the information not to be captured 100% all the time." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580903) SM Simon M. Senior Service Analyst > "TeamDynamix has great reporting capabilities and an easy to use client portal." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4808797) SN Stefani N. Fiscal Support Specialist/Payroll > "attaching files or finding attachments can be challenging." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578666) CE Chris E. Desktop Support Specialist Senior > "We have been able to get our ticketing and asset app up and running and get over 100 people using it in just under..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) VR Verified Reviewer SVP, IT > "Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software ." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589002) AF Abigail F. Help Desk Team Lead > "I like that we can run ticket reports and create workflows within TDX." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578132) SV Stefan V. Technical Lead > "Less bells and whistles than ServiceNow but that's ok, we don't need them and they are generally overcomplicated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578226) TT Tj T. Sr Mgr, ITSM > "TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3658269) Richard M. Director of Client Services & Operations, ITS > "Mobile experience is not as feature rich as the desktop version and is not as easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575182) Seth T. Applications Analyst > "They have good handle on all the basics and have a good team who seem to implement things people ask for." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809042) BM Brad M. Director, Computing and Support Services > "The search features in TeamDynamix aren't the best." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) PD Paul D. Lead Apple Technician > "The fact that we can route things pretty efficiently is also quite nice because we can route things to another user..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) BG Barb G. Change/Release Management Specialist > "I don't like that you cannot add an attachment inside of a ticket." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3536851) CW Christopher W. IT User Support Specialist I > "Very open to new technologies to be easily integrated." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811042) FH Fred H. Research Analyst > "Instead, you are stuck with the current week (default or mistakenly selected)." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578166) CE Chris E. Desktop Support Specialist Senior > "I think if the cons can be addressed and this app be designed to scale better with a larger enterprise environment,..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577983) KM Kevin M. Desktop Support Specialist > "Input resolution is slow and often inaccurate." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3588977) BP Brian P. Director of Client Technology and Customer Support > "The reporting features are extremely flexible." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4809022) PD Paul D. Lead Apple Technician > "This becomes a greater issue when users need equipment repaired." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578102) SH Sherri H. Operations Manager > "It has made my job easier to track contracts and their expiration dates." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595985) BS Bryan S. Asst CIO > "TDX has a lot of shortcomings that worked better in Cherwell." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) CM Chris M. Technology Support Specialist > "A lot of tools to help keep up with documentation and support tickets/projects." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3577970) CF Carlos F. IT technician > "Workflows can get tricky if not properly specified" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3578468) BC Bryson C. Help Desk Manager > "I absolutely love how TeamDynamix lives and breathes efficiency." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4811437) EG Edward G. Field Support Technician I > "Sometimes it can be a little slow but that doesn't happen often." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589109) SB Sarah B. Campus Solutions DBA > "This product has many features that are functional and easy to use." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4813668) MG Maria G. Sr Systems programmer > "This product is difficult to navigate from screen to screen" [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589024) BS Bryan S. Asst CIO > "We would really benefit from a TDX implementer that could say - I've worked with a lot of schools and these are two..." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3596173) TI Tarek I. Senior IT Analyst > "I haven't discovered many issues with our collaboration with TeamDynamix and their ITSM product so far." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3661683) MT Melissa T. Tech Support Analyst > "Great product for keeping track of requests and progress made on tickets. " [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3595841) JW Jeffrey W. Senior Project Manager > "We know what we want to do, but can't find a tutorial to help us." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3580224) BS Boyang S. Junior Data Integration Developer > "It has been incredibly helpful in organizing projects and tracking service requests." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4628691) HH Homer H. Manager of User Services > "This does not feel or act like a CSR, though that is how it was sold." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3534777) YJ Yohan J. IC Help Desk Technician > "It would be nice to have a function that makes sending messages to bulk work orders a much easier process." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___4028070) CL Cristina L. Printing and Support Services Manager > "Visual design is not the most appealing." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3589177) TR Thomas R. Vice President for IT / CIO > "The ITSM platform is highly customized toward the needs of Higher Education IT Support organizations." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3575597) TC Tanasee C. Assistant Director > "Some integrations were difficult." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#SoftwareAdvice___3539421) BM Brad M. Director, Computing and Support Services > "TeamDynamix makes tracking and reporting tickets and projects easy." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3633720) KR Kyle R. Assistant Director of User Services > "There are a few processes that feel like they should be simple that really aren't." [See full review](https://www.capterra.com/p/121317/TeamDynamix/#Capterra___3593035) [View Reviews](https://www.capterra.com/p/121317/TeamDynamix/reviews/) ## User interface 4.68 (1,753) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/) 4.35 (150) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important LiveAgent Top features 31/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/102188/LiveAgent/#features) TeamDynamix 21/36 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Summarization - Alerts/Escalation - API - Automated Responses - Automated Routing - Chatbot - Collaboration Tools - Customer Database - Customizable Branding - Customizable Fields - Data Import/Export - Email Templates - Generative AI - Knowledge Base Management - Macros/Templated Responses - Mobile App - Multi-Channel Communication - Performance Metrics - Personalization - Prioritization - Process/Workflow Automation - Real-Time Chat - Real-Time Notifications - Reporting/Analytics - Secure Data Storage - Self Service Portal - Service Level Agreement (SLA) Management - Single Sign On - Social Media Integration - Surveys & Feedback - Third-Party Integrations - Ticket Management - Workflow Management [See all features](https://www.capterra.com/p/121317/TeamDynamix/#features) ### Recognition No recognitions have been awarded to LiveAgent No recognitions have been awarded to TeamDynamix ### Deployment & support LiveAgent Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos TeamDynamix Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details LiveAgent - By CyberSentriq - Located in Ireland - Founded in 2004 TeamDynamix - By TeamDynamix - Located in United States - Founded in 2001 ## Popular Comparisons [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.6 Features 4.4 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-102188/Salesforce-vs-LiveAgent) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $0/year Price $39/month 4.1 Features 4.4 4.1 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/121317-164283/TeamDynamix-vs-Zendesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.6 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/102188-164283/LiveAgent-vs-Zendesk) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $0/year Price $19/month 4.1 Features 4.3 4.1 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/121317-124981/TeamDynamix-vs-Freshdesk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.6 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-102188/LiveChat-vs-LiveAgent) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/) $0/year Price $25/month 4.1 Features 4.7 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/121317-202528/TeamDynamix-vs-Milvus) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.6 Features 4.3 4.6 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/102188-124981/LiveAgent-vs-Freshdesk) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.53 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/) $0/year Price $29/month 4.1 Features 4.3 4.1 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/121317-132997/TeamDynamix-vs-Freshservice) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.6 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/102188-144040/LiveAgent-vs-Tidio-Chat) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $0/year Price $20/month 4.1 Features 4.5 4.1 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/121317-169505/TeamDynamix-vs-Zoho-Desk) [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) vs [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[4.51 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) $15/month Price $20/month 4.6 Features 4.5 4.6 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/102188-169505/LiveAgent-vs-Zoho-Desk) [TeamDynamix](https://www.capterra.com/p/121317/TeamDynamix/)[4.35 (150)](https://www.capterra.com/p/121317/TeamDynamix/reviews/) vs [Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/) $0/year Price $199/year 4.1 Features 4.5 4.1 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/121317-177094/TeamDynamix-vs-Supremo-Remote-Desktop)