Capterra Logo
Helping businesses choose better software since 1999

LiveAgent vs Cirrus Insight: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 10,970 reviews from Email Management users.
% Fit
Missing features
Feature ratings
Email Distribution
4.7
Inbox Management
4.8
Access Controls/Permissions
4.5
Campaign Analytics
NA
Spam Blocker
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Email Distribution
5.0
Inbox Management
NA
Access Controls/Permissions
4.0
Campaign Analytics
NA
Spam Blocker
NA
User satisfaction
4.7
User reviews1,665
Ease of use
4.6
Functionality
4.6
Value for money
4.7
Customer support
4.7
4.2
User reviews113
Ease of use
4.2
Functionality
4.1
Value for money
4.0
Customer support
4.1
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Wide range of Small & Medium Sized businesses in eCommerce, Telco, Insurance, SaaS, Startups & Enterprise.

Any company can enhance their meeting automation with Cirrus Insight, whether they use Salesforce or not. Those using Salesforce for CRM will get a ton of value from integrating with Gmail or Outlook.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-750505c5-b7f9-4c36-a04a-08db81a1ccb5
Moses T
Marketer
3.0

Moses: My name is Moses. I'm a consultant for Automate Accelerator. My rating for LiveAgent is three out of five. So before using LiveAgent, we used other help support. One that I can recall is Zendesk. So that's a platform that we use. One that we went with LiveAgent was the support function that LiveAgent was giving, and at the same time, it allows us to have multiple users on LiveAgent. And allow training of staff to use LiveAgent for support tickets was really, really easy. It also allows us to give more help option through our end users, not only from a texting perspective of a virtual assistant, but at the same time putting on video calls for them to actually utilize as well. So it was fairly challenging at the start to onboard LiveAgent. The only reason was there was a learning curve with the technology, and there was a user interface issue with the system at the point of time. But once we got onboarded, it was really, really easy to get going and to onboard new staff, and training of new staff on it as well. So, if you're considering using LiveAgent, I would say budget would definitely be a top option of mine, because LiveAgent is fairly pricey. It goes on per user seat basis. But at the same time, in terms of functionality, it is one of the best in the market. So that's something definitely to consider as well.

How Capterra sources reviews
View all video reviews
video-84b116fd-e753-4a04-c4b1-08d994eeebe0
Will G
Client Success Director
5.0

Will G.: Hi. I'm Will. I'm a vice president of Solutions. I give Cirrus a five out of five, and for more reviews like this, hit the link below. So in the past, we've used tools like Mixmax, as well as some of the email sending within salesforce.com. The main issue for us and for me, and why we chose Cirrus, is that those other tools were either way too manual, that was Salesforce or some of the tracking just wasn't quite as user friendly in Mixmax, as it was in Cirrus Insight. So we chose Cirrus Insight because cost-wise, it made a lot of sense. It's not a high cost to get into, and the same goes for onboarding. It's really simple to get started using the tool and it provides a ton of information. The biggest thing for me is it allows me to use all the power of Salesforce data collection, it's opportunity tracking, but to never have to leave Gmail. I don't have to go into the Salesforce experience, which sometimes frankly, is clunky and not user friendly. I can do it all within Gmail and not have to leave the thing I'm most familiar with. So for us, Cirrus Insight was pretty simple. We're a small team, so I believe five seats is what we started with and we set it up. I'm a problem solver, I guess, I'm a software trainer, so I just played around with it for a few minutes, few hours, and then we started rolling out to other folks. It's really simple to use, even the things that don't always make sense, to get started right away, to track emails, to make sure you're seeing opens and clicks, to tie things to opportunities, to log tasks to Salesforce, all of that is virtually plug and play. And so, the setup was literally play around with it a little bit, check out a couple videos or help center articles, and then we rolled it out to the rest of the team. I think for me, the biggest thing when considering Cirrus Insight is to really think about what you need to do and why you're looking at a tool like Cirrus. So for us, the big things were the email tracking, opens and clicks, login everything to Salesforce, being able to see opportunities and tasks from within the Gmail sidebar. So that's what made it worth the purchase for us. The tool does have things like you can send automated campaigns and stuff like that. Those features aren't quite as strong. So if that's the most important thing to you, is sending out a bunch of mass campaigns, probably not the right tool for you. So, I think the big thing is just to understand why you need it. And for us, again, if you're trying to track emails, track tasks, see opportunities and see opens and clicks, all from within Gmail and still have that sync back to Salesforce, then it's a no brainer. It's an awesome product.

How Capterra sources reviews
View all video reviews
User interface
102188 video thumbnail}
1 Video
130188 video thumbnail}
1 Video
102188
4 screenshots
130188
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

LiveAgent

Top Features
36/45
  • Campaign Analytics
  • Data Recovery
  • Email Marketing
  • Mobile App
  • Process/Workflow Automation
  • Response Management
  • Signature Management
  • Spam Blocker
  • Whitelisting/Blacklisting
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Archiving & Retention
  • Autoresponders
  • Campaign Management
  • Canned Responses
  • Chat/Messaging
  • Collaboration Tools
  • Contact Management
  • Customer Segmentation
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Drag & Drop
  • Email Distribution
  • Email Monitoring
  • Email Templates
  • Email Tracking
  • Inbox Management
  • Multiple User Accounts
  • Prioritization
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting/Analytics
  • Routing
  • Search/Filter
  • Shared Inboxes
  • Social Media Integration
  • Support Ticket Management
  • Tagging
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Email Management Software Features -

Cirrus Insight

19/45
Show Email Management Software Features +
LiveAgent
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cirrus Insight
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
LiveAgent
  • By QualityUnit
  • Located in Slovakia
  • Founded in 2004
Cirrus Insight
  • By Cirruspath
  • Located in United States
  • Founded in 2011
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: